Sergio Soufya
Melbourne,Australia
Summary
Young and articulate individual with demonstrated experience working in casual face-to-face customer service roles. Strong interpersonal skills ensuring the ability to work in environments in which respectful and effective communication skills are needed. Proven strengths in stock control, problem solving and customer service ensuring the ability to sufficiently function in a retail and hospitality environment.
Overview
7
7
years of professional experience
Work History
Ramp Agent Supervisor
Dnata
03.2023 - Current
- Positioned and towed aircraft from remote locations of airport to designated areas for operation.
- Coordinated with ramp agents to verify baggage was placed on correct outgoing flight.
- Safely operated various types of equipment such as conveyor belts, push-back tractors and tugs.
- Reported equipment malfunctions to supervisor for immediate repair attention to avoid creating flight departure delays.
- Coordinated ground crew activities to complete objectives on schedule.
- Communicated closely with ground crew, flight crew, and tow person via headset radio to maintain loading and unloading safety and efficiency.
- Guided aircraft into and out of parking positions using hand signals.
- Tracked flight schedules to promote on-time landings and avoid loading delays.
Hospitality
Kangaroo ground general store
02.2022 - 01.2023
- Kindly greet customers and process transactions
- Operate cash register to itemize and total customer transactions
- Collect payment and make change for customer transactions.
Flight checker
Dnata catering
Melbourne, Victoria
01.2021 - 12.2021
- Delivered catering orders to various locations promptly and safely.
- Communicated with clients to confirm delivery details and special requests.
- Responded quickly to urgent requests for deliveries within designated areas.
- Provided excellent customer service during deliveries by answering questions, providing product information, and resolving customer complaints on-site as necessary.
- Followed all company policies related to health regulations and safe handling of food products.
Hospitality
Thomastown Mcdonalds
02.2019 - 08.2019
- Courteously greet customers and efficiently process transactions within busy, fast paced hospitality environments
- Operate cash register and scanners to itemize and total customer purchases.
Education
Real Estate
Skilled Up Education
Melbourne10-2023
VCE -
Antonine college
Melbourne11.2020
Skills
- Adaptability
- Ability to Multitask
- Leadership Skills
- Fast Learner
- Ability to Work in a Team
- Excellent Communication Skills
- Ability to Work Under Pressure
- Load Planning
- Personnel Supervision
- Marshaling aircraft
- Team Leadership
- Aircraft towing
- Ground crew coordination
- Equipment operation
- Flight scheduling
- Customer relationship management
Personal Information
Title: SALES ASSISTANT
Details
Melbourne, Australia
Hobbies and Interests
- Muay Thai
- Gym
- Cars
- fishing
Languages
Arabic
Professional
English
Native/ Bilingual
Timeline
Ramp Agent Supervisor
Dnata
03.2023 - Current
Hospitality
Kangaroo ground general store
02.2022 - 01.2023
Flight checker
Dnata catering
01.2021 - 12.2021
Hospitality
Thomastown Mcdonalds
02.2019 - 08.2019
Real Estate
Skilled Up Education
VCE -
Antonine college