Sergio Nicolas Hauad
North Balgowlah,NSW
Summary
Dynamic Customer Success Representative with a proven track record at Shift, excelling in account management and customer onboarding. Leveraged critical thinking and data analysis to enhance client engagement and resolve complex issues, achieving high satisfaction rates. Skilled in inventory management and team collaboration, driving continuous improvement in service delivery.
Overview
7
7
years of professional experience
Work History
Customer Success Representative
Shift
North Sydney, NSW
08.2024 - Current
- Streamlined customer onboarding process, reducing transaction delays and improving client engagement through targeted conversations.
- Resolved complex customer issues, preventing churn and strengthening account relationships by addressing bank connection troubleshooting.
- Collaborated with team members to share knowledge and best practices, enhancing communication and fostering a supportive environment.
Account Manager
Shift
North Sydney, NSW
01.2023 - 08.2024
- Achieved $4,498,149 in funds through effective management of diverse accounts.
- Demonstrated professionalism and responsiveness to maintain high customer satisfaction.
- Received positive client feedback for exceptional account management and service.
- Secured 7.7% lead conversion and 74% application conversion rates through strategic initiatives.
Retail Operations Specialist
Telstra Stores Chatswood and Warringah Mall
, Australia
02.2021 - 12.2022
- Ensured inventory counts adhered to monthly tolerance levels and compiled financial data in compliance with budget.
- Analyzed store trends to support effective planning initiatives.
- Coached sales associates on product specifications and selling techniques, boosting customer satisfaction ratings.
- Reconciled daily sales transactions, balancing and documenting revenue accurately.
- Maintained positive customer relationships through prompt responses to service inquiries.
- Achieved expert product knowledge, serving as primary resource for major sales and vendor negotiations.
Assistant Store Manager
Telstra Store Warringah Mall
Brookvale, Australia
10.2019 - 02.2021
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Delegated operations daily tasks to employees, streamlining daily progress and efficiency.
- Appraised inventory levels and ordered new merchandise to keep quantities well-stocked.
Retail Operations Specialist
Telstra Store Chatswood Chase
Chatswood, Australia
12.2018 - 10.2019
- Data analysis and identifying trends; leading team training in IT systems; developed strategies for accurate inventory management and improving processes.
- Reduced operational risks while organising data to forecast performance trends.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Retail Operations Specialist
Telstra Store Mosman
Mosman, Australia
02.2018 - 12.2018
- Resolved customer issues to enable mutually beneficial outcomes and encourage continued cooperation.
- Actively monitoring and processing services; managing and updating customer information within internal systems; product and plan sales.
- Documented customer interactions in internal database to maintain complete customer service history.
Education
Digital Marketing Certificate -
General Assembly
NSW08.2017
Html, Css & Web Design Certificate -
General Assembly
NSW09.2016
Some College (No Degree) - Journalism: Sports Communication
Deportea
Tucuman, ArgentinaSkills
- Inventory management and analytics
- Continuous improvement strategies
- Attention to detail
- UPOS and UBO systems expertise
- Tableau proficiency
- Critical thinking skills
- Business process analytics
- Microsoft BI tools
- Customer onboarding processes
- Account management strategies
- Issue troubleshooting
- Data analysis techniques
- Customer relationship management
- Team collaboration skills
- Effective problem solving
- Time management abilities
- Client communication skills
- Training and coaching
References
Melissa Muipu, Store Manager, Telstra Chatswood Westfield, +61 (0) 428 464 492
Languages
- Spanish, Native
- English, Fluent
Languages
English
Full Professional
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Customer Success Representative
Shift
08.2024 - Current
Account Manager
Shift
01.2023 - 08.2024
Retail Operations Specialist
Telstra Stores Chatswood and Warringah Mall
02.2021 - 12.2022
Assistant Store Manager
Telstra Store Warringah Mall
10.2019 - 02.2021
Retail Operations Specialist
Telstra Store Chatswood Chase
12.2018 - 10.2019
Retail Operations Specialist
Telstra Store Mosman
02.2018 - 12.2018
Digital Marketing Certificate -
General Assembly
Html, Css & Web Design Certificate -
General Assembly
Some College (No Degree) - Journalism: Sports Communication
Deportea
Similar Profiles
Michael EdwardsMichael Edwards
Customer Service Associate at ShiftCustomer Service Associate at Shift
VIJAYA REDDYVIJAYA REDDY
Credit Analyst at ShiftCredit Analyst at Shift
Priyanshi JivrajaniPriyanshi Jivrajani
Customer Service Officer at ShiftCustomer Service Officer at Shift
LUCY MCFARLANDLUCY MCFARLAND
Bar Staff Member at Bucketty’s Brewing Co. BrookvaleBar Staff Member at Bucketty’s Brewing Co. Brookvale
Jesse CowleyJesse Cowley
Sales Assistant at Harris Farm Markets ManlySales Assistant at Harris Farm Markets Manly