SERIGNE NDIAYE
Brisbane
Summary
Innovative technology professional with several years of diverse experience. Skilled in enhancing systems and aligning technical solutions with business objectives. Proven success in leading projects from start to finish and contributing to organizational growth and success.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Marketing Manager
YEKCIL SENEGAL
11.2023 - 02.2025
- Developed and supervised marketing campaigns and events to maximize income and achieve audience targets.
- Tracked, analyzed and reported on marketing program results.
- Conducted research to determine ideal markets for products and services.
- Evaluated the effectiveness of marketing campaigns using analytics tools.
- Generated ideas to increase sales through creative promotions.
Sales Manager
ROAM AFRICA
12.2021 - 11.2023
- Coached, developed and motivated team to achieve revenue goals.
- Built sales forecasts and schedules to reflect desired productivity targets.
- Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives.
- Trained, coached, and mentored junior sales personnel to ensure success in their roles.
- Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.
Account Manager, Inside Sales
Pulse secure now IVanti.com
07.2018 - 07.2020
- Led sales planning, development and account management to grow existing accounts and establish new sales accounts.
- Identified areas for improvement in the sales process and developed solutions accordingly.
- Performed regular follow-up calls to ensure customer satisfaction levels remain high.
- Resolved customer disputes or complaints in a timely manner.
- Built sales forecasts and schedules to reflect desired productivity targets.
- Reported sales metrics to senior management and suggested improvements that could be made to increase the value of collateral.
- Managed customer renewals and account updates, including contact information, payment methods, product quantity.
Consultant & Intern
AIESEC INTERNATIONAL
11.2015 - 11.2018
- Created plans to propose solutions to problems related to efficiency, costs or profits.
- Provided advice on operational processes, business development initiatives, organizational changes and other areas of improvement.
- Wrote and submitted reports on industry trends, prompting managers to develop business plans.
- Managed multiple projects simultaneously ensuring timely completion within budget constraints.
- Evaluated existing systems and processes against industry best practices to enhance efficiency.
- Analyzed complex information from multiple sources to identify patterns or trends.
Business Intelligence Analyst
Phronesis & Partners
03.2018 - 07.2018
- Analyzed competitive market strategies through related product, market or share trends.
- Provided guidance on the use of analytics tools such as R, Python, SAS.
- Collaborated with quality, risk management and other teams to identify process improvement opportunities based on in-depth BI reviews.
- Communicated with customers, competitors and suppliers to stay abreast of industry or business trends.
- Developed complex SQL queries to extract and analyze data from multiple sources.
- Trained users on how to use the various Business Intelligence platforms effectively.
- Provided detailed source analysis and data mappings and transformations for development and implementation.
- Collected business intelligence data from industry reports, public information or purchased sources.
French Support Analyst
TATA Consultancy Services
10.2016 - 11.2017
- Compiled technical specifications and software design information for technical documentation.
- Collaborated with internal business partners to determine problem-solving strategies and maintain caller satisfaction.
- Resolved technical issues identifying solutions and providing technical support by phone, email and desktop sharing.
- Handled password resets, software updates and issues promptly, escalating critical problems to appropriate resources.
- Consulted via telephone to understand user problems, run through testing scripts and ask probing questions to locate root causes.
Model United Nations Volunteer
UN Volunteering
12.2013 - 02.2014
- Compiled resources including reports, studies, and articles regarding topics under consideration by committees prior to events.
- Researched current global issues related to each committee's agenda in order to facilitate more informed discussions among participants.
- Facilitated training sessions focused on teaching effective negotiation strategies in order to achieve desired outcomes during a Model United Nations conference.
- Upheld strong constituent relations with public meetings, community events, and robust feedback system through office staff.
- Participated in fundraising efforts designed to cover expenses associated with attending international conferences.
Education
Bachelor of Science - Bachelor of Computer Science Application
Sangai International University
06-2018
Professional Certificate - Marketing Digital, Computer Programming PHP
Certificate in Software Programming & Development
01-2016
High School Diploma -
Technical Diploma in IT & Computer Networking
08-2014
Skills
- Marketing strategy
- Campaign management
- Data analysis
- Market research
- Sales promotions
- Sales forecasting
- Web performance
- SEO optimization
- Web development projects
- Educational technology
- General Labour working site
Personal Information
Title: Account Manager/ cybersecurity/ IT analyst & support/ Digital Marketing specialist
Accomplishments
- RMIT University of Melbourne: certify of students Mentoring, coaching and development
- UN Volunteering
- WAGYN: West Africa global youth network volunteering in health
Certification
- White Card construction site for Queensland state and within Australia. Ref: 225 Brisbane St, Ipswich QLD 4305. (07) 3331 6000
- Pulse secure (Ivanti.com) in cyber security Saas
- Leadership and development at YALY & AIESEC International
- Technical skills: Marketing digital, software programming & sales IT
Languages
English
Native or Bilingual
French
Native or Bilingual
German
Elementary
Timeline
Marketing Manager
YEKCIL SENEGAL
11.2023 - 02.2025
Sales Manager
ROAM AFRICA
12.2021 - 11.2023
Account Manager, Inside Sales
Pulse secure now IVanti.com
07.2018 - 07.2020
Business Intelligence Analyst
Phronesis & Partners
03.2018 - 07.2018
French Support Analyst
TATA Consultancy Services
10.2016 - 11.2017
Consultant & Intern
AIESEC INTERNATIONAL
11.2015 - 11.2018
Model United Nations Volunteer
UN Volunteering
12.2013 - 02.2014
Professional Certificate - Marketing Digital, Computer Programming PHP
Certificate in Software Programming & Development
Bachelor of Science - Bachelor of Computer Science Application
Sangai International University
High School Diploma -
Technical Diploma in IT & Computer Networking
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