Serina Pham
Belmore
Summary
Proven team collaborator and detail-oriented professional, I enhanced guest satisfaction significantly at Sir Stamford Hotel Circular Quay by maintaining impeccably clean rooms and providing exceptional customer service. Skilled in food safety and adept at multitasking, I consistently produced high-quality baked goods at Kaak Bab Alharra, showcasing my ability to thrive in diverse roles.
Overview
26
26
years of professional experience
Work History
Baker's Assistant
Kaak Station
03.2022 - 04.2024
- Complied with health and safety codes to protect staff and customers.
- Collaborated with team members to complete tasks and maintain smooth running of bakery.
- Operated and maintained bakery equipment, including ovens and mixers.
- Trained and supervised new employees on bakery operations and procedures.
- Produced consistently high-quality baked goods for customers.
- Operated ovens and bakery equipment to prepare products according to recipes.
- Cleaned and maintained kitchen equipment and oven.
- Packaged finished products for sale.
- Followed food safety standards when handling ingredients.
Housekeeping Room Attendant
Sir Stanford Hotel Circular Quay
06.2013 - 11.2019
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
- Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Promoted a safe work environment by adhering to health and safety regulations while performing duties.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Provided exceptional customer service when interacting with guests during their stay, creating a positive impression of the hotel''s commitment towards excellence.
Housekeeping Room Attendant
Sir Stamford Hotel Double Bay
04.2000 - 06.2019
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
- Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Promoted a safe work environment by adhering to health and safety regulations while performing duties.
- Provided exceptional customer service when interacting with guests during their stay, creating a positive impression of the hotel''s commitment towards excellence.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
Housekeeping Room Attendant
Rydges Hotel North Sydney
12.1998 - 03.2000
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
- Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Provided exceptional customer service when interacting with guests during their stay, creating a positive impression of the hotel''s commitment towards excellence.
- Promoted a safe work environment by adhering to health and safety regulations while performing duties.
Housekeeping Room Attendant
YWCA Hotel Sydney
03.1998 - 12.1998
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
- Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Promoted a safe work environment by adhering to health and safety regulations while performing duties.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Provided exceptional customer service when interacting with guests during their stay, creating a positive impression of the hotel''s commitment towards excellence.
Education
Accredited Hospitality Course (10 Weeks)
Canturbury Skillshare
Canterbury01-1997
Computer Based Office Skills (20 Weeks Course)
TAFE
Surry Hills, NSW01-1996
Work Opportunities For Women (18 Weeks Course)
TAFE
Petersham, NSW01-1995
English For Work 2 (18 Weeks Course)
AMES
Surry Hills01-1995
English For Work 1 (15 Weeks Course)
AMES
Campsie01-1994
Skills
- Customer service
- Team player
- Time management
- Attention to detail
- Multitasking and organization
- Team collaboration
- Food safety
- Opening and closing duties
Languages
Vietnamese
Native or Bilingual
English
Professional Working
Timeline
Baker's Assistant
Kaak Station
03.2022 - 04.2024
Housekeeping Room Attendant
Sir Stanford Hotel Circular Quay
06.2013 - 11.2019
Housekeeping Room Attendant
Sir Stamford Hotel Double Bay
04.2000 - 06.2019
Housekeeping Room Attendant
Rydges Hotel North Sydney
12.1998 - 03.2000
Housekeeping Room Attendant
YWCA Hotel Sydney
03.1998 - 12.1998
Accredited Hospitality Course (10 Weeks)
Canturbury Skillshare
Computer Based Office Skills (20 Weeks Course)
TAFE
Work Opportunities For Women (18 Weeks Course)
TAFE
English For Work 2 (18 Weeks Course)
AMES
English For Work 1 (15 Weeks Course)
AMES
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