Serina Pham
Belmore
Summary
Proven team collaborator and detail-oriented professional, I enhanced guest satisfaction significantly at Sir Stamford Hotel Circular Quay by maintaining impeccably clean rooms and providing exceptional customer service. Skilled in food safety and adept at multitasking, I consistently produced high-quality baked goods at Kaak Bab Alharra, showcasing my ability to thrive in diverse roles.
Overview
26
26
years of professional experience
Work History
Baker's Assistant
Kaak Station
Beverly Hills, NSW
03.2022 - 04.2024
- Complied with health and safety codes to protect staff and customers.
- Collaborated with team members to complete tasks and maintain smooth running of bakery.
- Operated and maintained bakery equipment, including ovens and mixers.
- Trained and supervised new employees on bakery operations and procedures.
- Produced consistently high-quality baked goods for customers.
- Operated ovens and bakery equipment to prepare products according to recipes.
- Cleaned and maintained kitchen equipment and oven.
- Packaged finished products for sale.
- Followed food safety standards when handling ingredients.
Housekeeping Room Attendant
Sir Stanford Hotel Circular Quay
Circular Quay
06.2013 - 11.2019
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
- Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Promoted a safe work environment by adhering to health and safety regulations while performing duties.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Provided exceptional customer service when interacting with guests during their stay, creating a positive impression of the hotel''s commitment towards excellence.
Housekeeping Room Attendant
Sir Stamford Hotel Double Bay
Double Bay, NSW
04.2000 - 06.2019
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
- Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Promoted a safe work environment by adhering to health and safety regulations while performing duties.
- Provided exceptional customer service when interacting with guests during their stay, creating a positive impression of the hotel''s commitment towards excellence.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
Housekeeping Room Attendant
Rydges Hotel North Sydney
North Sydney
12.1998 - 03.2000
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
- Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Provided exceptional customer service when interacting with guests during their stay, creating a positive impression of the hotel''s commitment towards excellence.
- Promoted a safe work environment by adhering to health and safety regulations while performing duties.
Housekeeping Room Attendant
YWCA Hotel Sydney
Sydney, NSW
03.1998 - 12.1998
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
- Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Promoted a safe work environment by adhering to health and safety regulations while performing duties.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Provided exceptional customer service when interacting with guests during their stay, creating a positive impression of the hotel''s commitment towards excellence.
Education
Accredited Hospitality Course (10 Weeks)
Canturbury Skillshare
Canterbury01-1997
Computer Based Office Skills (20 Weeks Course)
TAFE
Surry Hills, NSW01-1996
Work Opportunities For Women (18 Weeks Course)
TAFE
Petersham, NSW01-1995
English For Work 2 (18 Weeks Course)
AMES
Surry Hills01-1995
English For Work 1 (15 Weeks Course)
AMES
Campsie01-1994
Skills
- Customer service
- Team player
- Time management
- Attention to detail
- Multitasking and organization
- Team collaboration
- Food safety
- Opening and closing duties
Languages
Vietnamese
Native or Bilingual
English
Professional Working
Timeline
Baker's Assistant
Kaak Station
03.2022 - 04.2024
Housekeeping Room Attendant
Sir Stanford Hotel Circular Quay
06.2013 - 11.2019
Housekeeping Room Attendant
Sir Stamford Hotel Double Bay
04.2000 - 06.2019
Housekeeping Room Attendant
Rydges Hotel North Sydney
12.1998 - 03.2000
Housekeeping Room Attendant
YWCA Hotel Sydney
03.1998 - 12.1998
Accredited Hospitality Course (10 Weeks)
Canturbury Skillshare
Computer Based Office Skills (20 Weeks Course)
TAFE
Work Opportunities For Women (18 Weeks Course)
TAFE
English For Work 2 (18 Weeks Course)
AMES
English For Work 1 (15 Weeks Course)
AMES