SERRA HILLMAN
Geelong,VIC
Summary
Personable Treatment Coordinator and Dental Assistant experienced in general dentistry and orthodontics. Enhanced practice efficiency and improved patient experience through effective patient education and clinical coordination. Ensured high standards of care and patient satisfaction by implementing infection control measures and clear communication.
Overview
1
1
Certification
1
1
year of post-secondary education
9
9
years of professional experience
Work History
Treatment Coordinator
Fresh Smiles Orthodontics
Geelong , VIC
02.2025 - Current
- Coordinating patient appointments and treatment schedules efficiently.
- Educating patients on treatment options and oral care practices.
- Communicating treatment plans clearly to ensure patient understanding.
- Providing education, resources and information to help patients understand their treatment options.
- Communicating quotes with patients discussing payment options.
- Tracking patient progress and updated records accordingly.
- Managing clinical staff.
- Assisted in chairside nursing and maintained strict sterilization protocols. Holding high standards on convection control and organisation.
- Creating new protocols, adjusting current protocols for practice efficiency and flow. Ensuring staff follow protocols and maintenance schedules.
- Maintaining and enforcing high standards of cleanliness.
- Equipment maintenance.
- Intraoral photos and digital scans.
Dental Assistant - 2IC
Surfside Dental
Torquay, VIC
03.2020 - 03.2024
- Chair side assisting
- Setting up and maintaining sterile fields
- Sterilization of instruments
- Maintain high levels of infection controls standards
- Efficient room change overs
- Escorting patients from waiting room to surgery
- Dictating patient notes/charting
- Relaying post operative interactions
- Training new staff members
- Reception and admin duties
- Intraoral photos
- EXACT knowledgeable
Dental Assistant
Totally Smiles
Geelong
01.2018 - 03.2020
- Chair side assisting
- Sterilization of instruments
- Setting up sterile fields
- Maintain high levels of infection controls standards
- Room change overs
- Escorting patients from waiting room to surgery
- Relaying post operative interactions
Education
Certificate III - Dental Assisting
RMIT
Melbourne , VIC 03.2018 - 03.2019
Colac Secondary College
Colac , VICSkills
- Patient education
- Patient scheduling
- Accurate charting
- Infection control
- Equipment maintenance
- Dental software proficiency
- Clinical management
- Customer relationship management
- Problem solving
- Effective communication
- Team leadership
Personal Information
Date of Birth: 27/07/1999
Certification
Cert III Dental Assisting – RMIT 2019
Employability Skills and Personal Qualities
Including:
Timeline
Treatment Coordinator
Fresh Smiles Orthodontics
02.2025 - Current
Dental Assistant - 2IC
Surfside Dental
03.2020 - 03.2024
Certificate III - Dental Assisting
RMIT
03.2018 - 03.2019
Dental Assistant
Totally Smiles
01.2018 - 03.2020
Colac Secondary College