Seruwaia Tinanivalu
Melbourne,VIC
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Abattoir
Whales Regional
11.2022 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Office Clerk
Fiji Ports Terminal
03.2014 - 01.2021
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Responded to inquiries from callers seeking information.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Maintained composure in stressful situations and continued to provide helpful and kind guest services for fantastic customer satisfaction.
Customer Service Representative
Mindpearl
01.2012 - 02.2014
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Administration Assistant
Harcourts Real Estate, Fiji
02.2008 - 06.2010
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Increased customer satisfaction by providing timely and professional responses to inquiries via phone, email, or in-person visits.
- Facilitated employee onboarding experience by coordinating orientation sessions and completing necessary paperwork efficiently.
- Executed record filing system to improve document organization and management.
Education
Diploma Business Administration -
Fiji National University
FijiFoundation Science -
Fiji National University
FijiSkills
- Attention to detail
- Flexible and adaptable
- Dependable and responsible
- Multitasking
- Excellent communication
- Critical thinking
- Computer skills
- Organizational skills
- Calm under pressure
- Active listening
- Organization and time management
- Decision-making
- Problem resolution
- Verbal communication
- Multitasking Abilities
- Time management
Certification
CHC33021 - Certificate 3 in Individual Support (Ageing & Disability)
Languages
Fiji
Full Professional
English
Professional Working
Timeline
Abattoir
Whales Regional
11.2022 - Current
Office Clerk
Fiji Ports Terminal
03.2014 - 01.2021
Customer Service Representative
Mindpearl
01.2012 - 02.2014
Administration Assistant
Harcourts Real Estate, Fiji
02.2008 - 06.2010
CHC33021 - Certificate 3 in Individual Support (Ageing & Disability)
Diploma Business Administration -
Fiji National University
Foundation Science -
Fiji National University
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