SESHASAI GADAGOTTU

Salesforce Developer

Ariadis Pty Ltd

01.2019 - 10.2021

All aspects of user management including setting up new users with appropriate role, license, profile, and permission sets, adding them to necessary public groups that are used in account and case management rules; and deactivating users that no longer need access to the platform thereby maintaining data and security compliance and effectively using org licenses
Created user training manuals on various business processes on the platform and contributed to the knowledge base of the organisation
Promptly created and maintained user groups, account teams, opportunity teams, case teams, case queues, approval processes, lead, and case auto-assignment rules
Liaised with business stakeholders across different locations and created customised reports and dashboards; and automated periodic dashboard updated emails – enabling them to make data-driven decisions
Analysed business requirements, user behaviour and implemented validation and duplication rules to prevent redundant data entering the platform
Created Conga templates for distribution of contracts to external partner and suppliers using Conga queries
Redesigned page layouts and record pages according to changed requirements since the initial implementation
Developed custom objects, custom fields, page layouts, record types and validation rules; and safeguarded them with setting organization-wide defaults, object level settings, field level settings, page layouts, record types and only opening them up to the appropriate users through profile and permission sets
Customised the platform to implement proprietary business processes using a combination of declarative and programmatic development features such as Flows, Apex classes, Apex triggers and UI components including Visualforce pages, Lightning Web Components (LWC) and Aura components
Overhauled 5 service agent processes with enhanced user experience and developed them in LWC
Developed components to notify service agent of invalid data of a customer, using LWC and Apex classes, based on a complex ruleset
Overridden standard actions using Aura and LWC to present data entry forms consistent with the paper variants
Empowered teammates in Jest testing by teaching and explaining why it is necessary and how it can reduce regressions in LWCs
Collaborated with the visual design team in explaining the needs of the team to translate the visual designs to LWCs
Used Lightning Console JavaScript API and Navigation service to automatically open LWCs and Visualforce pages based on the context and the options chosen by the service agent
Automated every process that doesn’t need a human interaction using Process Builder and Flows
Integrated Salesforce with other systems, such as external API, marketing automation tools, back-office systems using oAuth applications, system integration users and named credentials
Migrated multiple disconnected legacy systems in phases onto the Salesforce platform
Cleansed transactional data acquired from legacy systems and loaded onto Salesforce platform
Accelerated new business process adoption by creating a single page application entirely using LWCs and Salesforce Lightning Design System (SLDS)
Provided Level-2 support to business users and answered user queries on Chatter
Developed criteria and owner-based sharing rules for various standard and custom objects
Implemented email to case and web form to case creation features to be used by internal users and affiliated agents respectively
Maintained and updated a Customer Community for partner agents accessing systems from different domestic and international locations
Delivered remote user training to people across various locations, during COVID-19
Automated and routed various approval processes for different locations based on their role hierarchy
Advocated reusability of code and developed reusable components that drastically reduced the work estimates
Helped to resolve a Severity-2 address validation issue impacting customer orders in Australia
Advised the team leader and technical leaders in various implementation details
Reduced the time to build a feature by elaborating on any technical complexities beforehand thereby increasing the team’s velocity
Cultivated knowledge sharing among the team and uplifting teammates, from different vendors, who may not be strong in areas where the rest of the team is
Peer reviewed my colleagues’ code identifying potential bugs and suggesting code best practices
Bridged the gap between developers and quality analysts in the team by collaborating with the QAs since the beginning of a story, sharing implementation details and progress frequently
Volunteered to support SIT, Pre-production and Production deployments and documented detailed technical verification runs
Questioned and debated the solution architects and business analysts in solution walkthroughs if there were any room for improvement.

Summary

Overview

Work History

Salesforce Developer

Salesforce Developer

Education

Master of Information Technology -

Skills

Timeline

Salesforce Developer

Salesforce Developer

Master of Information Technology -

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