Sesha Sai Kalyan Varma Tirumalaraju
Gold Coast,QLD
Summary
Dynamic Retail Store Manager with NMS Group, recognized for exceeding sales goals and enhancing customer satisfaction through exceptional service and effective coaching. Proven expertise in inventory control and strategic merchandising, driving store growth while fostering a collaborative team environment. Adept at problem-solving and optimizing operations to achieve business objectives.
Overview
7
7
years of professional experience
Work History
Retail Store Manager
NMS Group
10.2021 - Current
- Maintained a clean and organized store appearance to enhance the overall shopping experience for customers.
- Completed routine store inventories.
- Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Improved store sales by implementing effective marketing strategies and attractive visual merchandising.
- Optimized store displays and appearance via strategic merchandising.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Reduced shrinkage levels by closely monitoring security measures, conducting staff training, and implementing loss prevention initiatives.
- Continuously assessed store layout to optimize product placement for enhanced visibility and impulse purchases from customers.
- Managed store organization, maintenance, and purchasing functions.
- Submitted orders for new inventory.
- Collaborated with upper management to develop strategic plans for store growth and expansion.
- Increased average transaction value by upselling products, promoting add-ons, and cross-selling complementary items.
- Optimized inventory management with regular audits, forecasting demands, and adjusting orders accordingly.
- Ensured compliance with company policies and local regulations regarding safety standards, licensing requirements, staff conduct in-store procedures.
- Enhanced customer satisfaction through training staff on exceptional customer service practices and conflict resolution techniques.
- Managed all aspects of budgeting for the retail location including labor costs, expenses control, revenue tracking.
- Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback, and rewarding superior performance.
- Upheld brand identity standards within the store location through consistent signage presentation merchandise displays following corporate guidelines.
- Coordinated staff training sessions on new products sales techniques ensuring team members well-versed equipped effectively sell merchandise meet customer needs.
- Implemented new promotional campaigns that effectively drove foot traffic into the store during seasonal events or product launches.
- Managed inventory control, cash control, and store opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Supervised guests at front counter, answering questions regarding products.
- Assisted with hiring, training and mentoring new staff members.
- Approved regular payroll submissions for employees.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Reported issues to higher management with great detail.
Customer Service Staff Member
NMS Group
10.2018 - 06.2021
- Assisted in seasonal floor resets, updating displays according to latest trends and guidelines.
- Participated in staff training programs to enhance product knowledge and improve customer service skills.
- Provided personalized recommendations based on customer preferences, leading to increased repeat business.
- Maintained a clean, safe, and organized store environment for the comfort of customers and employees alike.
- Assisted customers in making informed purchasing decisions by offering knowledgeable advice on products.
- Contributed to inventory management, ensuring optimal stock levels and accurate record keeping.
- Processed transactions accurately and efficiently, maintaining cash register accuracy and integrity.
- Assisted in the planning and execution of promotional events to boost store traffic and sales performance.
- Participated in weekly team meetings fostering open communication and collaboration among staff.
Education
Masters In Civil Eng. & Eng. Project Management - Civil Engineering
Griffith University
QLD06.2021
Skills
- Customer service
- Strong multi-tasking
- Retail operations
- Problem-solving
- Stockroom management
- Inventory control
- Store maintenance
- Coaching and mentoring
Timeline
Retail Store Manager
NMS Group
10.2021 - Current
Customer Service Staff Member
NMS Group
10.2018 - 06.2021
Masters In Civil Eng. & Eng. Project Management - Civil Engineering
Griffith University
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