Sesilia Patolo
Sydney,NSW
Summary
Responsive Customer Service Cashier possessing outstanding mathematical abilities paired with first-rate customer service and multitasking skills. Bringing many years of hands-on experience receiving and disbursing money in financial institutions and other establishments. Focused on exceeding expectations and building customer loyalty.
Skilled at using hand tools and accommodating a quick-to-learn attitude and skill. I love hands-on jobs and would love to be given tasks and jobs to do. I am very efficient in what I do and would make sure that I'm quick and that I provide quality work. I am skilled in multitasking and proven to be a team worker, as well as an independent worker. I keep the workspace clean and make sure I get things done within the time limit that is recommended.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Customer Service Cashier
Barone pharmacy
WOODCROFT, Nsw
06.2019 - 12.2025
- Ensured that all areas of the retail floor were properly stocked throughout each shift.
- Complied with all health and safety regulations while performing job duties.
- Received payment by cash, check, credit cards, vouchers or automatic debits.
- Adhered to company policies concerning returns, exchanges, and refunds, including proper documentation completion.
- Operated cash registers to process payments for goods and services.
- Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise.
- Followed established loss prevention procedures when dealing with suspicious customers or activities.
- Maintained accurate records of transactions using the point-of-sale system.
- Assisted customers with locating merchandise within the store.
- Greeted customers and provided friendly customer service.
- Assisted co-workers with tasks as needed to ensure smooth operations of the store.
- Maintained cleanliness of the checkout area by sweeping floors, emptying trash cans.
- Recommended, selected, located, and obtained products to meet customer needs.
- Greeted customers and responded to informational requests.
- Refilled and rotated items on shelves to maintain well-stocked inventory.
- Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
Electrical Apprentice
Sheldon
North Sydney , Nsw
01.2024 - 06.2024
- Repaired faulty or damaged components on existing electrical systems.
- Replaced defective circuit breakers, fuses, switches, outlets, lighting fixtures and other components as needed.
- Identified problems with circuits or equipment using testing devices such as multimeters or oscilloscopes.
- Cut openings in walls or floors to accommodate the passage of pipes or electrical conduit using power saws or cutting torches.
- Installed and maintained electrical wiring, equipment, and fixtures in accordance with local codes and regulations.
- Ran cable trays for power distribution from main panels to branch circuits.
- Tested electrical systems to ensure proper functioning and safety.
- Operated hand and power tools and diagnostic equipment to complete various aspects of jobs.
- Measured and prepared supplies for electrical tasks.
- Assisted with electrical installation tasks, added new wiring, and adjusted breaker boxes.
- Worked in team-based environment to accomplish projects.
- Adhered to company standards and OSHA regulations for work site safety.
- Maintained organization, cleanliness, and safety in work areas.
- Utilized knowledge and equipment to test wiring and other system parts for electrical flow and function.
Lifeguard
raging waters
Prpospect, Nsw
10.2022 - 01.2024
- Instructed patrons on proper use of diving boards, slides, ladders.
- Educated patrons about safe swimming practices through public announcements.
- Reported any unsafe conditions or suspicious activity to management immediately.
- Maintained constant surveillance of patrons in the swimming area at all times.
- Provided first aid care to injured patrons before paramedics arrived on scene.
- Performed emergency rescues when necessary.
- Performed regular cleaning and maintenance of pool equipment.
- Responded quickly to medical emergencies in the pool area.
- Enforced all safety regulations and posted rules for patrons.
- Inspected rescue tubes and buoys regularly to ensure they are in good condition.
- Monitored swimmers to ensure safety in the pool area.
- Observed swimmers from elevated chairs while scanning the entire pool deck.
- Patrolled beach or pool areas on foot and in towers to monitor activities of swimmers and surfers.
- Communicated regularly with supervisors regarding any issues that arose during shifts.
- Adhered strictly to emergency action plans.
- Cleaned, brushed and vacuumed pool to keep clean.
- Monitored behaviors for safety violations and took steps to prevent further violations.
- Observed sections of assigned water zone of responsibility.
- Reminded patrons to walk carefully and avoid running around or near pool edges to prevent falls.
- Alerted patrons of storm conditions and directed to exit water immediately during local severe weather situations.
- Complied consistently with pool regulations and policies while encouraging staff to adhere to guidelines.
- Recognized swimmers in need of assistance and acted quickly.
- Participated in monthly training courses to stay up-to-date in water rescue techniques.
- Watched over swimmers to respond quickly to distress situations.
- Patrolled to identify anyone needing assistance and offered immediate care.
- Used radio and digital technology to stay in constant communication with other protective service workers.
- Addressed reckless behavior by speaking firmly and restricting access to recreational areas when necessary.
- Gave thorough and detailed instructions on safety procedures to patrons to prevent accidents.
- Utilized training, rescue techniques and proper equipment to aid distressed people.
Cashier
red rooster
Blacktown, Nsw
01.2018 - 04.2019
- Greeted customers and answered any questions they had about the store's products and services.
- Performed other duties as assigned by management.
- Issued receipts, refunds, credits or change due to customers.
- Ensured compliance with all safety regulations within the store environment.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Accepted cash and credit card payments, issued receipts and provided change.
- Processed sales transactions to prevent long customer wait times.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Collected payments and provided accurate change.
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
- Built and maintained productive relationships with employees.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Answered phone calls to assist customers with questions and orders.
- Offered customers carry-out service at completion of transaction.
Education
Diploma - Emergency Health Care
Absolute Medical Response
Sydney, NSW03-2026
Highschool Certificate - Highschool
Wyndham Senior School
Quakers Hill, NSW09-2022
Skills
- Emergency response
- Patient assessment
- Basic life support
- Customer service
- Team collaboration
- Time management
- Critical thinking
- Attention to detail
- Telephone management
- Basic math
- Positive and professional
- Health and safety compliance
- Customer relationship management (CRM)
- Conflict resolution
- Honest and dependable
- Stress management
- Patience and composure
- Hand tool safety
- Self motivation
- Decision-making
- Continuous improvement
- Time management abilities
- Parts assembly
- Quality control
- Multitasking Abilities
- Safety procedures
- Floor cleaning
- Tool identification
- Tool retrieval
- Hand tools proficiency
- Tool maintenance
- Equipment installation
Certification
- I have my white card
- I have a car and a license
- I have a high school certificate
- first aid
- Allied Health Assistant Cert III
Affiliations
- Love to be hands-on
- I love being creative and outdoors
- Goes to the gym
- into martial arts
- Read books
- Into cars
- loves to use tools
Timeline
Electrical Apprentice
Sheldon
01.2024 - 06.2024
Lifeguard
raging waters
10.2022 - 01.2024
Customer Service Cashier
Barone pharmacy
06.2019 - 12.2025
Cashier
red rooster
01.2018 - 04.2019
Diploma - Emergency Health Care
Absolute Medical Response
Highschool Certificate - Highschool
Wyndham Senior School
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