Setal Mewada

Results-driven IT professional with expertise in system support, technical troubleshooting, and customer service. Skilled in workload migrations, system backups, and IT asset management. Proficient in Microsoft Office, Python, Java, AWS, Azure, Rstudio, and SQL. Seeking opportunities to leverage technical and customer service skills in a dynamic IT environment.

• IT System Support, Knight Frank, Sydney, Australia, 01/01/24, 11/30/24, Workload migrations, Work with infrastructure architects, Application and Database Team on projects design, Backup and restore of systems, Application Distribution, Data responsibility on Servers, Analyze and process user issues and requests, Provide solutions to technical requests and problems, In charge for devices' end-to-end connectivity, auditing and device information, Troubleshoot connectivity on network devices, firewall, servers, switches, routers, storage, copper, fibre, power and all the infrastructure devices in the data centre, Documentation, physical equipment auditing and manage IT records and asset management and maintain inventory of work tools, equipment and devices
• Customer Service Officer, DHL, Sydney, Australia, 07/01/22, 12/31/23, Devised and maintained an up-to-date database of supplier and vendor performance metrics., Conducted regular audits of supplier performance, ensuring compliance with quality standards and service agreements., Collaborated sender and receiver departments to facilitate smooth accomplishment of deadlines., Established inventory targets, stock level, and risk mitigation targets and managed flexibility strategy to optimize inventory., Tracked and monitored purchase orders, deliveries and invoicing to verify accuracy and compliance., Optimized warehouse space utilization, consolidating stock and improving overall organization.
• Microsoft Consultant, Microsoft, Sydney, Australia, 09/01/21, 07/31/22, Gathered data from appropriate sources to assist in determining customer needs and requirements., Identified computer hardware and network system issues, performing troubleshooting techniques for remediation., Promoted use of Microsoft OneNote and SharePoint for documentation management., Communicated regularly with customers concerning data exchange and technology integration., Integrated MS products into CRM outputs for large-scale customer campaigns., Designed visually appealing reports and dashboards using Power BI for informed decision-making.
• Sales Assistant, Guess, Brisbane, Australia, 01/01/20, 09/30/21, Merchandising and stock control, Engaging with customer and assisting them with their enquiries, Analyzed customer feedback and developed strategies to increase customer satisfaction and loyalty, Resolved customer complaints in a timely and efficient manner, Created promotional materials to drive customer engagement