Seth Bandara
Melbourne,VIC
Summary
Enthusiastic and dedicated professional with a robust background in disability support, youth mentoring, and retail management. Skilled in team management, client care, and program development. Eager to bring my diverse skill set and leadership abilities to a role in the Community Service sector, where I can enhance program effectiveness and improve client/customer outcomes.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Youth Disability Support Worker
Young Space
10.2023 - Current
- Developed strong interpersonal relationships with clients, earning their trust and respect through consistent empathy and understanding.
- Plan, implement, evaluate, and report on youth programs and events using best practice models.
- Apply project management, time management, and organizational skills.
- Engage young people in decision-making processes through participatory methods.
- Provide short-term individual support, including referral and advocacy.
Disability Support Worker
Permalink Support Services
10.2022 - Current
- Assist young people with disabilities in daily activities, ensuring a high standard of personal care and support.
- Develop and implement individualised care plans tailored to clients' specific needs.
- Drove clients safely to social activities and appointments.
- Coordinate with healthcare providers and families to ensure comprehensive care.
- Promote independence and community involvement among clients.
- Achievements: Successfully improved the quality of life for clients through tailored support programs.
- Received positive feedback from clients and families.
Retail Manager
Vaping Nation
07.2019 - 09.2022
- Managed day-to-day store operations, including staffing, inventory, and customer service.
- Supervised and trained a team of 6+ staff members.
- Handled complex customer service issues and resolved conflicts effectively.
- Conducted sales analysis and implemented strategies to increase revenue.
- Increased overall store Google reviews to 4.9 stars and maintained it over 3 years.
- Implemented a new inventory management system, tracking stock through payment system, sending updates to restock autonomously.
- Improved customer satisfaction through proactive engagement, attentive service, and efficient problem resolution.
- Oversaw store operations, including opening and closing procedures, cash management, and safety compliance.
Restaurant Cashier
Glenny Kebabs
05.2018 - 08.2019
- Collaborated with team members to ensure optimal efficiency during peak dining hours.
- Handled high volume transactions calmly, maintaining composure under pressure and delivering excellent customer service.
- Performed end-of-shift duties such as cleaning cashier stations, counting cash drawers, restocking supplies as needed.
- Balanced multiple responsibilities simultaneously, prioritising tasks according to immediate needs of the restaurant operation.
- Successfully managed opening and closing procedures at Glenny Kebabs, ensuring smooth transitions between shifts and readiness for service.
- Oversaw daily operations, including inventory management, staff coordination, and customer service, maintaining high standards of quality and efficiency.
- Demonstrated leadership by effectively delegating tasks and resolving issues promptly to ensure a positive dining experience for guests.
Youth Mentor (Volunteer)
Glenny Mentoring Boys
07.2016 - 01.2019
- Supported boys facing social pressures and difficulties through mentorship programs.
- Organised and led group activities aimed at building social and life skills.
- Provided one-on-one mentoring and guidance to help mentees achieve personal goals and overcome challenges.
- Helped reduce incidents of school absenteeism among participants.
- Successfully ran a mentoring program attended by 20+ boys.
- Established rapport with diverse groups of youths, understanding individual needs and adapting mentoring approach accordingly.
- Provided emotional support and guidance to mentees, fostering self-confidence and resilience.
Education
Diploma in Youth Work -
RMIT University
Melbourne, VIC01.2023
Skills
- Team Management
- Client Care and Support
- Scheduling and Time Management
- Inventory Management
- Strong Communication and Interpersonal Skills
- Conflict Resolution
- Mentoring and Coaching
- Connecting clients with appropriate healthcare professionals and conducting follow-ups
Accomplishments
- Supported Youth Work Effectively in a Western Dynamic Kitchen in The Secret Garden, Bhutan: Contributed to youth development initiatives in a cross-cultural setting, fostering teamwork and cultural exchange.
Applied leadership and organisational skills to manage kitchen operations and support youth engagement.
- Recipient of Duke of Edinburgh Award for Leadership: Recognised for exemplary leadership skills demonstrated through community service and personal development initiatives.
Successfully completed challenging expeditions and community projects, showcasing resilience and dedication.
Certification
- First Aid Certification
- Mental Health First Aid
- Disability Support Training
Languages
English
Native or Bilingual
Sinhalese
Native or Bilingual
References
Available upon request.
Timeline
Youth Disability Support Worker
Young Space
10.2023 - Current
Disability Support Worker
Permalink Support Services
10.2022 - Current
Retail Manager
Vaping Nation
07.2019 - 09.2022
Restaurant Cashier
Glenny Kebabs
05.2018 - 08.2019
Youth Mentor (Volunteer)
Glenny Mentoring Boys
07.2016 - 01.2019
Diploma in Youth Work -
RMIT University
Similar Profiles
Keith OlstromKeith Olstrom
Senior Fire Alarm Design Engineer at PSP Kennedy Space Center, BOSS Space Port, KSC SpaceSenior Fire Alarm Design Engineer at PSP Kennedy Space Center, BOSS Space Port, KSC Space
Cody MoyerCody Moyer
Human Resources Operations at United States Space Force – Space Systems CommandHuman Resources Operations at United States Space Force – Space Systems Command
Chelsea CogswellChelsea Cogswell
Chief of Director’s Action Group at Space Systems Command (U.S. Space Force, DoD)Chief of Director’s Action Group at Space Systems Command (U.S. Space Force, DoD)
Chase WallisChase Wallis
Customer Service/Sales Administrator at Emerson CoachingCustomer Service/Sales Administrator at Emerson Coaching
Ngoc Huy DuongNgoc Huy Duong
Focus Bear — AI Evaluation & Prototyping Intern at Focus BearFocus Bear — AI Evaluation & Prototyping Intern at Focus Bear