Ashlea Harpley
Griffith,NSW
Summary
Customer service professional with strong problem resolution and communication skills. Enhances guest experiences and drives satisfaction through attentive service and collaboration. Establishes rapport with clients as a dedicated team player. Committed to maintaining customer satisfaction and supporting company success by building relationships and cultivating partnerships.
Overview
30
30
years of professional experience
Work History
Customer Service Representative
Liberty service centre
Griffith
10.2025 - 01.2026
- Assisted customers with inquiries to enhance their understanding of products and services.
- Processed transactions accurately to ensure a smooth checkout experience.
- Followed safety guidelines for fuel handling to maintain a secure environment.
Housekeeping Room Attendant
Le George motel
Port Macquarie
02.2025 - 09.2025
- Executed thorough cleaning and sanitization of guest rooms to uphold hotel standards.
- Restocked supplies and amenities to enhance guest experience.
- Reported maintenance issues to ensure guest comfort and safety.
Housekeeping Room Attendant
Econolodge
Griffith
01.2023 - 06.2023
- Cleaned and sanitized guest rooms following established hotel standards.
- Restocked supplies and amenities, enhancing guest experience.
- Reported maintenance issues promptly, facilitating timely repairs.
Housekeeping Room Attendant
The Kidman Wayside Inn
Griffith
09.2022 - 01.2023
- Sanitized and organized guest rooms to meet hotel standards and enhance guest comfort.
- Replenished supplies and amenities, contributing to positive guest experiences.
- Reported maintenance issues promptly for quick resolution.
Restaurant and Bar staff / Assistant Bookkeeper
That Italian Place
Griffith
01.2017 - 06.2019
- Supported customer service by addressing inquiries and providing detailed information, enhancing guest satisfaction.
- Contributed to positive guest experiences through attentive customer service, fostering repeat patronage.
- Maintained accurate records of transactions and service requests.
- Managed daily office operations, ensuring organized workspaces to support team efficiency.
Bar and Gaming attendant
The Area Hotel
Griffith
11.2014 - 01.2017
- Provided exceptional customer service to enhance guest experiences.
- Resolved customer requests and complaints promptly, enhancing overall guest satisfaction.
- Monitored bar and gaming areas for regulatory compliance, maintaining a safe environment for guests.
- Ran daily financial operation reports, tallied receipts and recorded details of sales.
Hotel caretaker / After hours reception
The Bagtown Inn
Griffith
02.2013 - 09.2014
- Managed daily opening and closing of buildings, including security system oversight to ensure safety.
- Assisted guests with inquiries and provided exceptional customer service.
- Provided courteous and prompt service to address guest concerns and requests.
- Ensured cleanliness and organization in guest areas and facilities to enhance guest experience.
Car Rental Agent / Guided tour sales
Billabong Car Rentals
Cairns, QLD
08.2004 - 04.2006
- Collaborated with staff and management of local tourist attractions to enhance guided tour sales and improve customer experiences.
- Increased sales by upselling insurance options to enhance customer protection.
- Provided exceptional customer service to enhance client satisfaction.
- Managed rental agreements, ensuring compliance with company policies to maintain operational integrity.
- Conducted vehicle inspections for cleanliness and maintenance readiness.
Restaurant Manager
That Italian Place
Griffith
03.2002 - 06.2004
- Oversaw daily restaurant operations and coordinated staff scheduling to ensure smooth service.
- Addressed and resolved customer complaints to enhance guest satisfaction and loyalty.
- Trained and mentored new staff on service standards.
- Fostered positive relationships with guests and employees through effective communication and interpersonal skills.
Mobile Activations /Debt Management Specialist
UCMS Telstra United
Melbourne, VIC
05.2000 - 01.2002
- Conducted comprehensive client assessments to identify root causes of debt issues and create targeted action plans for resolution.
- Reviewed legal documents for bankruptcy cases to support informed decision-making and compliance.
- Maintained detailed records of client interactions and progress to ensure accurate documentation for effective case management.
Pharmacy Assistant
East Griffith Pharmacy
Griffith
01.1996 - 12.1998
- Informed customers on proper medication usage and highlighted potential side effects.
- Delivered exceptional customer service, resolving inquiries and concerns efficiently.
- Ensured cleanliness and safety standards in pharmacy to promote a secure environment.
Education
FCC1.01 Retail Competition And Consumer Compliance
ACAPMA ELearning System
Online11-2025
High School Diploma -
Wade High School
Griffith, NSW12-1995
Skills
- Customer service
- Sales techniques
- Sales strategies
- Problem resolution
- Effective communication
- Team collaboration
- Time management
Timeline
Customer Service Representative
Liberty service centre
10.2025 - 01.2026
Housekeeping Room Attendant
Le George motel
02.2025 - 09.2025
Housekeeping Room Attendant
Econolodge
01.2023 - 06.2023
Housekeeping Room Attendant
The Kidman Wayside Inn
09.2022 - 01.2023
Restaurant and Bar staff / Assistant Bookkeeper
That Italian Place
01.2017 - 06.2019
Bar and Gaming attendant
The Area Hotel
11.2014 - 01.2017
Hotel caretaker / After hours reception
The Bagtown Inn
02.2013 - 09.2014
Car Rental Agent / Guided tour sales
Billabong Car Rentals
08.2004 - 04.2006
Restaurant Manager
That Italian Place
03.2002 - 06.2004
Mobile Activations /Debt Management Specialist
UCMS Telstra United
05.2000 - 01.2002
Pharmacy Assistant
East Griffith Pharmacy
01.1996 - 12.1998
FCC1.01 Retail Competition And Consumer Compliance
ACAPMA ELearning System
High School Diploma -
Wade High School