Seth Collis
Liverpool,NSW
Summary
At Golden King, I excelled in a high-volume environment, enhancing customer satisfaction through exceptional service and efficient multitasking. My expertise in cleanliness and strong communication skills led to increased referrals and loyal clientele, showcasing my ability to anticipate guest needs and maintain a welcoming atmosphere.
Developed customer service and multitasking abilities in a high-volume dining environment, now seeking to transition into a new field. Skilled in managing guest interactions and resolving issues efficiently. Focused on applying these transferrable skills to contribute effectively in different roles.
Overview
2
2
years of professional experience
Work History
Waiter
Golden King
09.2022 - Current
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Provided support during busy periods by assisting other servers in cleaning tables and resetting them quickly for incoming guests.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Inspected dishes and utensils for cleanliness.
- Contributed to the restaurant''s positive reputation by consistently delivering exceptional service and building rapport with regular patrons.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Handled customer complaints diplomatically, working towards satisfactory solutions that ultimately retained loyal clientele.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
Education
High School Diploma -
Hoxton Park High School
Sydney, NSW 09-2024
Skills
- Strong multitasking
- Cleanliness
- Service prioritization
- Food and beverage pairings
- Compliance standards
- Table setting arrangements
- Dining customer service
- Cleaning and sanitizing
- Dining room preparation
- Multitasking
- Clear Communication
- Customer Satisfaction
- Food Preparation
Timeline
Waiter
Golden King
09.2022 - Current
High School Diploma -
Hoxton Park High School
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