Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Hobbies
Timeline
AssistantManager

Seth Gough

Shift Manager
Shoalwater,Western Australia

Summary

Proficient Shift Manager knowledgeable about scheduling, money handling and team management. Adept at handling all areas of operations. Eager to develop and advance professionally into a more challenging position. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Knowledgeable Pool Technician skilled in installing, maintaining, and replacing parts and repairing swimming pool machinery and equipment. Trained in swimming pool cleaning methods and techniques for swimming pool chemical basic operations. Experienced Shift Manager highly effective at keeping operations running smoothly and customers satisfied with high-quality, efficient service. Talent for proactively solving problems and keeping team members on task.

Overview

9
9
years of professional experience
1
1
year of post-secondary education
3
3
Certifications

Work History

Shift Manager

Aldi
Baldivis, WA
05.2022 - Current
  • Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
  • Maximized profitability by monitoring labor costs closely, optimizing staff deployment based on expected customer traffic patterns.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.
  • Provided ongoing coaching to team members in order to drive continuous improvement in their performance levels consistently over time.
  • Implemented process improvements that streamlined daily operations, enhancing overall efficiency within the shift.
  • Collaborated with other Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
  • Conducted regular evaluations of employee performance, identifying areas for improvement and offering targeted guidance for skill development.
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Adhered to company standards and compliance requirements for operations and cleanliness of areas.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
  • Excelled in every store position and regularly backed up front-line staff.

Computer Technician Intern

U Computers
03.2022 - 05.2022
  • Provided technical support for end-users, resulting in increased productivity and reduced downtime.
  • Maintained inventory of hardware components, ensuring timely replacement and minimal disruption to operations.
  • Supported users with password resets, account creations, and data backups, maintaining secure systems access.
  • Implemented hardware upgrades for better system performance resulting in increased user satisfaction.
  • Documented IT processes and procedures, creating a comprehensive reference library for future use.

Pool Technician

Pk Pool And Spa
11.2020 - 03.2022
  • Enhanced customer satisfaction by promptly addressing and resolving any pool-related issues or concerns.
  • Streamlined workflow processes by coordinating schedules with other team members to maximize productivity.
  • Fostered long-term client relationships by regularly following up on completed projects and offering assistance with any future needs.
  • Contributed to a positive work environment by collaborating effectively with colleagues on shared projects or tasks.
  • Performed seasonal opening and closing procedures for outdoor pools to ensure optimal functionality throughout the year.
  • Prioritized safety measures during all aspects of pool maintenance, including using proper protective gear when working with chemicals.
  • Provided exceptional customer service by effectively communicating with clients regarding their pool care needs and expectations.
  • Assisted new team members in learning proper techniques for various maintenance tasks, contributing to their professional development.
  • Increased customer referrals due to consistently delivering outstanding service that exceeded client expectations.
  • Accommodated diverse client requests by providing customized solutions tailored to their individual needs.
  • Improved pool water quality by conducting regular chemical testing and adjusting treatment levels accordingly.
  • Ensured client retention with consistent delivery of high-quality pool maintenance services.
  • Demonstrated attention to detail when completing repairs or installations, ensuring long-lasting results for clients.
  • Tested and balanced pool water to maintain safe and healthy swimming environment.
  • Inspected pool equipment and verified proper functionality to maintain safety standards.
  • Educated customers in proper pool operation and maintenance.

Warehouse Assistant

Betta Electrical
11.2018 - 12.2018
  • Contributed to smooth operations by assisting with the accurate receipt, storage, and dispatch of goods.
  • Increased accuracy in order fulfillment through diligent attention to detail and double-checking of product information.
  • Ensured optimal use of storage space through proper organization, stacking, and labeling of products within the warehouse facility.
  • Exhibited excellent problem-solving skills when confronted with logistical challenges or discrepancies in inventory counts.
  • Enhanced delivery efficiency by optimizing routes and utilizing time-management skills.
  • Demonstrated flexibility in adapting to schedule changes or unique delivery requirements, accommodating customer needs effectively.
  • Provided excellent customer service, addressing inquiries or issues related to deliveries professionally and courteously.
  • Supported warehouse operations by assisting with inventory management when necessary.

Sales Assistant

Clark Rubber
01.2015 - 06.2016
  • Processed transactions accurately while maintaining a high level of customer service.
  • Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
  • Enhanced customer satisfaction with personalized product recommendations based on their needs and preferences.
  • Participated in ongoing training to stay updated on current products, promotions, and industry trends.
  • Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
  • Met and exceeded sales targets consistently, contributing to overall team success.

Education

No Degree - WACE

Tranby College
Baldivis, WA
01.2018 - 12.2018

Skills

Inventory Control

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Accomplishments

  • Tranby College Board Integrity Award 2018
  • Tranby College Head Sport Captain 2018
  • Tranby College – Citizenship Award 2014
  • Australian Music Examination Board – Practice of Music Pianoforte 2010

Certification

St John’s Ambulance First Aid Training

Hobbies

  • Playing Basketball – For fun or for competition
  • Cars – Understanding how different parts and mechanics are used to make a car function is interesting yet challenging.
  • Friends and Family – Spending time with loved ones always helps balance my life out.

Timeline

St John’s Ambulance First Aid Training

11-2023

Shift Manager

Aldi
05.2022 - Current

Computer Technician Intern

U Computers
03.2022 - 05.2022

Pool Technician

Pk Pool And Spa
11.2020 - 03.2022

Cert II in Sport Coaching

12-2018

Warehouse Assistant

Betta Electrical
11.2018 - 12.2018

No Degree - WACE

Tranby College
01.2018 - 12.2018

IFAP – Basic Fire Awareness Training

05-2016

Sales Assistant

Clark Rubber
01.2015 - 06.2016

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Seth GoughShift Manager