Seth Hatton
Sydney
Summary
Positive, upbeat, and friendly with natural ability to connect with people. Possesses strong communication and problem-solving skills, adept at handling customer inquiries and resolving issues efficiently. Committed to delivering exceptional service and fostering positive customer experiences.
Overview
4
4
years of professional experience
Work History
Customer Advisor
B&Q
Solihull, England
12.2025 - 02.2026
- Assisted customers in product selection and provided expert advice on home improvement projects.
- Resolved customer inquiries and complaints, ensuring high levels of satisfaction and loyalty.
- Conducted product demonstrations to enhance customer understanding and engagement.
- Maintained up-to-date knowledge of inventory and promotions to assist customers effectively.
- Organized and maintained store layout to enhance professionalism and customer experience.
- Focused on achieving sales targets and KPIs to enhance overall business performance.
Customer Service Team Member
Bunnings Warehouse
Sydney, NSW
01.2025 - 10.2025
- Assisted customers with product inquiries and locating items within the store.
- Processed transactions accurately using point-of-sale systems.
- Collaborated with team members to maintain inventory levels and store presentation.
- Resolved customer complaints effectively, enhancing overall satisfaction.
- Trained new staff on customer service protocols and operational procedures.
- Monitored stock levels, ensuring timely replenishment of merchandise displays.
- Contributed to a positive team environment by supporting colleagues in daily tasks.
Customer Advisor
B&Q
Solihull, England
07.2022 - 12.2024
- Assisted customers in product selection and provided expert advice on home improvement projects.
- Resolved customer inquiries and complaints, ensuring high levels of satisfaction and loyalty.
- Conducted product demonstrations to enhance customer understanding and engagement.
- Maintained up-to-date knowledge of inventory and promotions to assist customers effectively.
- Organized and maintained store layout to enhance professionalism and customer experience.
- Focused on achieving sales targets and KPIs to enhance overall business performance.
Football Coach
Football Development Scheme
Solihull, England
10.2022 - 07.2024
- Coordinated practice schedules, ensuring optimal use of facilities and equipment with groups of up to 15.
- Collaborated with parents to communicate player progress and address concerns effectively.
- Fostered a positive team environment with clear communication, goal setting, and motivational strategies.
- Established strong team culture and values to promote teamwork, discipline and sportsmanship.
- Negotiated and resolved conflicts between players, parents and staff to restore order.
- Maintained equipment, facilities and inventory to avoid accidents, mishaps, and damage.
Education
Level 3 Certificate - Sport
Moreton Morrell College
England06.2023
Level 3 National Diploma - Sport
Moreton Morrell College
England06.2022
High School Diploma -
Lode Heath School
England06.2022
Skills
POS system operation
Cash handling
Customer focus
Customer service
Customer complaint resolution
RSA license holder
High-risk work license
Friendly and outgoing
Disciplined
Effective time management
Timeline
Customer Advisor
B&Q
12.2025 - 02.2026
Customer Service Team Member
Bunnings Warehouse
01.2025 - 10.2025
Football Coach
Football Development Scheme
10.2022 - 07.2024
Customer Advisor
B&Q
07.2022 - 12.2024
Level 3 Certificate - Sport
Moreton Morrell College
Level 3 National Diploma - Sport
Moreton Morrell College
High School Diploma -
Lode Heath School