Hi, I’m
Lea Hill
Buxton,NSW
Summary
I am a motivate individual currently working in the Disability Industry as a Participant Liaison Officer. I am a hardworking, organised, proactive, professional and efficient worker. I have a wide range of experience in Customer Service, Management, Sales, Hospitality and Home Care . I have extensive experience working with KPI’s and using MS office programs.
CORE VALUE & EXPERTISE Ability to adapt to changing work environments Outstanding teamwork skills/work independently Ability to work under pressure Exceptional customer service and communication skills Time management skills Problem solving/dealing with complaints Building rapport with clients and customers Ability to up sell sale items Management/team leading skills Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
37
years of professional experience
Work History
Ability Options
Participant Administration Liaison Officer
09.2023 - Current
Job overview
- Facilitated meetings and conferences between various parties, enabling better collaboration and efficient decision-making.
- Responded to inquiries from internal personnel and outside clients immediately, facilitating quick resolution of issues.
- Created and maintained organizational database of stakeholders and contacts for use by personnel.
- Gathered, organized and input information into digital database.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
- Liaised between internal departments and external partners to promote efficient communication and collaboration.
Ability Options
Employer Accounts Manager
02.2022 - 08.2023
Job overview
- Build and maintain valuable partnerships with employers to promote Ability Options services and to seek future employment opportunities
- Select and develop a diverse caseload of candidates for employment opportunities through Focus groups and one on one sessions
- Operating within quality processes to ensure excellent outcomes for all stakeholders
- Work closely with Employment consultants to ensure the needs of candidates are met.
- Managed time efficiently in order to complete all tasks within deadlines
- Demonstrated respect, friendliness and willingness to help wherever needed
- Organized and detail-oriented with a strong work ethic
- Identified issues, analyzed information and provided solutions to problems
- Developed and maintained courteous and effective working relationships
- Used critical thinking to break down problems, evaluate solutions and make decisions
NRMA Insurance
Team Leader
09.2019 - 01.2022
Job overview
- Support the achievement of site revenue, growth, and retention
- Daily operation of management of site
- Lead by example, delivering exceptional customer service
- Provide knowledge and expertise to all Team members
- Staff development, performance management, coaching and sales management
- Running weekly team meetings
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards
- Supervised team members to confirm compliance with set procedures and quality requirements
- Worked with team to identify areas of improvement and devised solutions based on findings
- Built strong relationships with customers through positive attitude and attentive response
- Established open and professional relationships with team members to achieve quick resolutions for various issues
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service
- Managed leave requests and absences and arranged covers to facilitate smooth flow of operations
NRMA Insurance
Insurance Sales Consultant
09.2016 - 09.2019
Job overview
- Assisting customers by helping to plan, organise, prepare and research their insurance policies to enable them to make adequate choices to cover their needs
- Sought out new clients and developed client relationships through networking, direct referrals, lead databases, and cold calling
- Developed sales strategies to increase sales of insurance policies
- Analyzed customer needs to provide customized insurance solutions
- Conducted annual reviews of existing policies to update information
- Collected premiums on or before effective date of coverage
- Monitored customer feedback and identified areas of improvement
- Researched and identified potential new markets
Bowral House Nursing Home
Care Worker
01.2010 - 09.2016
Job overview
- Assisting clients by taking them to run errands
- Working with clients to clean their homes
- Showering and toileting clients
- Cooking homemade meals for clients
- Working with a rotating roster
- Attending weekly team meetings
GSO
01.2007 - 01.2010
Job overview
- Supervising afternoon shift
- Preparing, cooking and serving of evening meals for a 70 bed facility
- While meeting all residents dietary requirements
- Ensuring all staff adhere to WH&S standards
- Liaise with nursing staff for residents needs
- Maintain kitchen cleaning schedule
- Receive and store orders correctly and in a timely manner
Royal Prince Alfred Hospital
Accounts Clerk
01.1987 - 01.1990
Job overview
- Completing transactions day to day
- Prepare, verify and process multiple invoice’s daily
- Maintain the general ledger
- General data entry
- Taking direct calls and responding to inquiries
Education
Home Care Services (Australian Unity)
Certificate III from Cert III in Health Support Services
University Overview
- Cert III in Home and Community Care
- Cert III in Health Support Services
- Class C Licence
Skills
- Sales Quotas
- Sales Goals
- Sales Generation
- Sales Reports
- Technical Sales
- Sales Professional
- Sales Performance
- Telephony
- Financial Sales
- Insurance Sales
- Team Collaboration
Timeline
Participant Administration Liaison Officer
Ability Options
09.2023 - Current
Employer Accounts Manager
Ability Options
02.2022 - 08.2023
Team Leader
NRMA Insurance
09.2019 - 01.2022
Insurance Sales Consultant
NRMA Insurance
09.2016 - 09.2019
Care Worker
Bowral House Nursing Home
01.2010 - 09.2016
GSO
01.2007 - 01.2010
Accounts Clerk
Royal Prince Alfred Hospital
01.1987 - 01.1990
Home Care Services (Australian Unity)
Certificate III from Cert III in Health Support Services
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