Seth Pocock
Coomera,QLD
Summary
Proven track record in interpreting, understanding, and applying a range of basic and complex work procedures at On The Way Up Stairs & Balustrade, showcasing a strong work ethic and problem-solving abilities. Consistently practiced the proper operation of forklifts and static machinery and maintained high client satisfaction through clear communication and quality workmanship. Demonstrates efficient time management and a healthy balance of productivity and enhancing team / customer experiences.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Apprentice Joiner
On The Way Up Stairs & Balustrade
11.2020 - 04.2024
- Daily operation of forklift and static wood machinery.
- Acquired comprehensive knowledge of joinery techniques through hands-on training under experienced professionals.
- Advanced quickly from basic tasks to more complex joinery techniques under the guidance of experienced professionals, demonstrating a strong work ethic and eagerness to learn.
- Demonstrated efficient problem solving skills when faced with unexpected challenges or changes in a project.
- Gained a substantial level of experience in operating CNC wood machinery.
- Managed & maintained inventory of tools, supplies and equipment.
- Followed protocols and stayed organized to provide personal and teammate safety.
- Contributed to client satisfaction by consistently delivering high-quality workmanship on all assigned jobs.
Customer Service Representative
Woolworths
12.2019 - 11.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Helensvale State High School
Helensvale, QLD 01.2016 - 11 2020
Skills
- Ability to maintain an efficient balance of quality workmanship and a productive working-pace
- Ability to Problem-Solve
- Efficient Time Management
- Clear Communication
- Observant & Analytical
- Operation of Power Tools
- Proficient use of Hand Tools
- CNC Machine / Static Machine Operations & Maintenance Procedures
Certification
- LICENSE TO PERFORM HIGH RISK WORK
Classes: LF
- WORKING ACROSS BORDERS 'WHITE CARD'
Hobbies & Interests
- Australian Automotive History - My two siblings and I inherited our Grandfathers pride and joy; a 1982 (WB) Holden Kingswood.
- I don't mind a social game of Golf, and I have a tendency to have a crack at Surfing a few times a year.
Timeline
Apprentice Joiner
On The Way Up Stairs & Balustrade
11.2020 - 04.2024
Customer Service Representative
Woolworths
12.2019 - 11.2020
Helensvale State High School
01.2016 - 11 2020
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