Seth Russell
Cowaramup,WA
Summary
Passionate about the art of mixology and creating memorable experiences for patrons. Experience in bar supervision, cocktail preparation, bottle shop operations and all-round hospitality madness! Known for ensuring positive team dynamics, top-notch customer service and ability to work independently when needed. Excited to bring a collaborative spirit to new opportunities in hopes to strengthen my current skills and develop new ones.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Assistant Manager
West Winds Tavern
07.2023 - 01.2024
- Improved customer satisfaction by addressing and resolving complaints promptly and professionally.
- Developed strong working relationships with staff, contributing to a positive work environment.
- Managed inventory levels to minimize stockouts.
- Assisted to performance evaluations, providing constructive feedback for growth and development.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Collaborated with management team to develop plans for business growth and improvement.
- Recognizing and rewarding outstanding performance from staff members and celebrating team accomplishments.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees.
- Scheduled staff shifts to ensure proper coverage during peak hours without exceeding budgets.
- Coordinated with representatives to ensure timely delivery of products and resolve any supply chain issues.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various events.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Completed regular inventory counts to verify stock levels and forecast future needs.
- Regular bar ordering to ensure the bar is properly stocked for at least 2 weeks.
- Joined regular team meetings with management and head office to discuss future business opportunities and events.
- Created a strong connection to representatives from local breweries and wineries to work on deals and promotions.
- Organized monthly team meetings to address any issues in the workplace and for staff to make suggestions to business operations.
Bartender
West Winds Tavern
01.2023 - 01.2024
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails and proper pours for beer and wine.
- Beginner Coffee making skills.
- Assisted in various tasting operations for our gin and vodka ensuring I have proper knowledge of the product we sell and tasting notes to complement our cocktails.
- Worked with kitchen staff to ensure timely delivery of orders, resulting in positive feedback from guests.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Promoted restaurant specials, increasing overall sales revenue.
- Developed strong connection with regular customers, encouraging repeat visits and loyalty to the establishment.
- Efficiently managing the bar area and prioritizing orders.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Supported special events through attentive service, adapting quickly to varying needs of customers.
- Efficient changing of kegs.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
- Assisted with staff training, sharing expertise in bartending techniques such as drink preparation, garnish preparation and customer service practices.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift and printing sales reports.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Created a positive work environment through effective teamwork and communication with colleagues.
- Efficiently opened or closed the bar according to procedures.
Bottle Shop Attendant
Witchy Liquor Store
02.2019 - 11.2022
- Unloaded cartons from pallets and placed them in the correct location.
- Stock rotation.
- Keen eye, with attention to detail.
- Cleaning spills and reporting them as soon as spotted.
- Restocking the fridges.
- Helping customers carry their products.
- Volunteered for extra shifts during holidays and other busy periods to help with staffing shortages.
- Listened to customer needs and tastes to recommend products.
- Answered customer questions about products and services, helped locate products and sale items.
- Efficiently used cash register.
- Opened shop, disarmed alarm and prepped the cash register for the day.
- Closed shop, counted till and cash reconciliation.
- Worked unsupervised in the shop and within a team.
- Checked daily for specials, pricing and new products.
- Changed specials and prize tickets.
- Always prioritized helping customers over other store tasks.
- Built loyalty, developed strong rapport with customers by giving a positive shopping experience.
- Experience with ordering and stock counts.
- General management and quality checks of items and the shop. Including, dusting, cleaning beer and wine fridge doors and facing items.
Fresh Produce Team Member
River Fresh IGA
04.2019 - 12.2021
- Unloaded new items upon delivery, checked products for damage and overall quality.
- Monitored refrigeration, cooling areas and scales to make sure all is functioning well and reported issues to supervisor.
- Maintained safe, neat and clean working environment, swept floors regularly and kept an eye out for hazards.
- Helped customers complete purchases by moving heavy items, collecting payments and bagging purchases.
- Did regular checking for outdated and overripe grocery items and removed from inventory, or reduced price.
- Always greeted customers in a positive manner and provided fast and efficient service.
- Kept a keen eye on floor displays, noted missing items and immediately replenished merchandise.
- Assisted customers with price checking fruits and vegetables and finding requested items in department.
- Answered customer questions about products and services, helped locate merchandise and if i was unable to help, I would direct the customer to a manager.
- Experience in ordering stock, while manager was away.
- Always looked for more work, when I found the shop was up to my standards.
- Experience in making store products, such as stuffed vegetables, fruit salads and granola cups.
Dishwasher
Olio Bello
05.2015 - 01.2019
- Stepped into additional roles during busy times to help cover busy stations.
- Efficiently loaded and unloaded dishwashers.
- Kept work area clean, dry and free of items that could cause accidents.
- Washed equipment, surfaces, refrigerators and other areas.
- Restocked customer utensil bench regularly.
Education
High School Diploma -
Margaret River Senior High School
Margaret River, WA11.2018
Skills
- Product and service knowledge
- Customer rapport
- Suggestive Selling
- Beverage Preparation
- Food Running
- Menu Memorization
- Liquor, beer, and wine knowledge
- Cash Register Operation
- Customer service expertise
- Outgoing Personality
Certification
White Card- Obtained in 2017 through High School.
RSA- Obtained in 2022.
Approved Managers- Currently obtaining.
References
IGA-
Sue: 0428 577 415
Howi: 0458 567 635
Witchy Liquor-
Kim: 0439 757 397
West Winds-
Greg Harding: 0475 573 440
Garry: 0420 990 451
Timeline
Assistant Manager
West Winds Tavern
07.2023 - 01.2024
Bartender
West Winds Tavern
01.2023 - 01.2024
Fresh Produce Team Member
River Fresh IGA
04.2019 - 12.2021
Bottle Shop Attendant
Witchy Liquor Store
02.2019 - 11.2022
Dishwasher
Olio Bello
05.2015 - 01.2019
High School Diploma -
Margaret River Senior High School
White Card- Obtained in 2017 through High School.
RSA- Obtained in 2022.
Approved Managers- Currently obtaining.
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