SETH NKETIA
Logan Village,QLD
Summary
A committed client service professional and a health information manager who has demonstrated the ability to use systematic and consistent methods to attain company goals. Competent at adjusting to new circumstances and challenges and working with groups under pressure in order to best strengthen the organization's brand.
Thrived in an environment that prioritized clients, honing their problem-solving and communication abilities. demonstrated capacity to efficiently handle questions, plan services, and address problems.
Also, a Health Information Manager who I oversee the collection, storage, and security of patient data. I ensured data accuracy, regulatory compliance, and efficient information retrieval. I also implement and manage health information systems, train staff, and contribute to data analysis for quality improvement.
Utilizing these transferable talents to contribute to a dynamic team as I look to migrate into a new sector. Strong problem-solving and communication skills were developed in a fast-paced service setting. A track record of successfully and swiftly handling and answering client questions. In search of a new career path where these abilities can be used to improve team productivity and client satisfaction.
Experience
Overview
4
4
years of professional experience
6
6
years of post-secondary education
Work History
Multicrew member
red rooster
12.2025 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Factory Line Worker
Sicam
09.2025 - Current
- Operated machinery to assemble products efficiently and accurately.
- Conducted quality inspections to ensure adherence to safety and production standards.
- Coordinated with team members to optimize workflow and meet production deadlines.
- Trained new workers on operational procedures and safety protocols.
Sponsorship Head
Community Volunteer Service Ghana
12.2021 - Current
- Developed and executed comprehensive sponsorship strategies to enhance community engagement.
- Cultivated relationships with local businesses and organizations for mutual sponsorship opportunities.
- Oversaw sponsorship proposal processes, ensuring alignment with organizational goals and mission.
Factory Production Worker
AgriChem
08.2025 - 10.2025
- Operated machinery to produce high-quality products efficiently.
- Monitored production lines to ensure adherence to safety and quality standards.
- Assisted in training new team members on operational procedures and equipment use.
- Implemented process improvements that reduced waste and increased overall productivity.
Health Information Manager
University of Ghana Medical Centre
01.2025 - 06.2025
- Led implementation of electronic health record systems to enhance data accuracy and accessibility.
- Streamlined patient information management processes, improving retrieval times and reducing errors.
- Developed training programs for staff on health information protocols and compliance standards.
- Conducted audits of health records to ensure adherence to regulatory requirements and best practices.
- Collaborated with clinical teams to optimize documentation workflows and improve overall patient care.
- Analyzed data trends in health information management to identify areas for process improvement.
Client Service Representative
University of Ghana Medical Centre
10.2023 - 10.2024
- Delivered exceptional customer service by effectively resolving client inquiries and concerns.
- Trained and mentored new representatives to enhance team performance and service quality.
- Streamlined communication processes between departments to improve response times for client requests.
- Implemented feedback mechanisms to gather client insights, enhancing service delivery strategies.
- Managed customer accounts, ensuring accurate record-keeping and timely updates on services provided.
- Collaborated with cross-functional teams to develop solutions addressing client needs and expectations.
- Analyzed service metrics to identify improvement areas, driving initiatives for enhanced customer satisfaction.
Intern
University of Ghana Medical Centre
10.2023 - 11.2023
- Assisted in patient data collection and management to support clinical operations.
- Collaborated with healthcare teams to enhance patient care protocols and procedures.
- Conducted literature reviews to inform evidence-based practices within the center.
- Supported administrative tasks, ensuring accurate documentation and compliance with regulations.
Intern
Akuafo Hall Tutoria Office
07.2023 - 09.2023
- Participated in workshops and presentations related to projects to gain knowledge.
- Devised and implemented processes and procedures to streamline operations.
- Participated in planning and execution of community outreach programs, strengthening community relations.
- Created and managed project plans, timelines and budgets.
Education
Bachelor of Arts - political science, philosophy
University of Ghana
Accra, Ghana 11.2019 - 08.2023
High School Diploma -
SEA Junior High School
Kumasi, Ghana01.2016
West Africa Senior High School Certificate - General Art
All For Christ Senior High School
Berekum, Ghana 10.2016 - 05.2019
Skills
- Excellent reading, writing, and verbal communication skills
- Computer literacy: use of Ms Office suite Inc Excel, Word, and PowerPoint
- Enjoy working with a wide range of people
- Great team player
- Ability to work as part of a team & independently
- Punctual and reliable with open availability to work nights and weekends
- Personal grooming
- Strong leadership, group work, teaching and fast learning skills
- Responsible and Trustworthy, committed, and cooperative
- Ability to complete tasks and achieve desired goals
- Bilingual/bicultural – Akan (Ghana) & English
Languages
English
Advanced (C1)
Twi
Bilingual or Proficient (C2)
Sefwi
Bilingual or Proficient (C2)
Timeline
Multicrew member
red rooster
12.2025 - Current
Factory Line Worker
Sicam
09.2025 - Current
Factory Production Worker
AgriChem
08.2025 - 10.2025
Health Information Manager
University of Ghana Medical Centre
01.2025 - 06.2025
Client Service Representative
University of Ghana Medical Centre
10.2023 - 10.2024
Intern
University of Ghana Medical Centre
10.2023 - 11.2023
Intern
Akuafo Hall Tutoria Office
07.2023 - 09.2023
Sponsorship Head
Community Volunteer Service Ghana
12.2021 - Current
Bachelor of Arts - political science, philosophy
University of Ghana
11.2019 - 08.2023
West Africa Senior High School Certificate - General Art
All For Christ Senior High School
10.2016 - 05.2019
High School Diploma -
SEA Junior High School
Awards
Clients service personnel of the year at University of Ghana Medical Centre Ltd.
Active male student of the year(2023) at University of Ghana(Akuafo hall).
Certification
CHC33021 Certificate III in Individual Support.
Australia wide first aid certificate.
Hobbies and Interests
Cooking, Listening to music, Learning with friends, Working in a group, Talking and Assisting people