Summary
Overview
Work History
Education
Skills
Certification
Objective
Languages
Timeline
Generic
Setsuko Hobart

Setsuko Hobart

Ashmore,Australia

Summary

International Tour Guide with extensive experience in Japan and the Gold Coast and Brisbane areas. Demonstrated success in customer engagement and relationship building, resulting in improved visitor experiences. Skilled in multilingual communication and committed to safety standards, ensuring high guest satisfaction. Seeking to leverage hospitality expertise in a Guest Services Agent role.

Overview

29
29
years of professional experience
1
1
Certification

Work History

Freelance tour guide

IMP Tours
Gold Coast, QLD
01.2019 - Current
  • Tour guiding for Japanese students and tourists around the Gold Coast and Brisbane area.
  • Guided diverse groups through historical sites and cultural landmarks.
  • Helping students to experience homestay in Australia.

Self-employed Photographer

Setsuko Hobart Photography
Gold Coast, QLD
11.2018 - Current
  • Self-employed for Setsuko Hobart Photography.
  • Captured high-quality images for diverse clients and events.
  • Edited photos using Adobe Photoshop and Lightroom software.
  • Photographed special events, parties, and portraits.

Wait staff

Mr Sushi Ashmore
Ashmore, Australia
03.2017 - 06.2019
  • Wait staff at Mr sushi Ashmore.
  • Provided excellent customer service to enhance guest dining experiences.
  • Took orders and communicated with kitchen staff for timely meal preparation.
  • Handled cash transactions and processed payments accurately at the register.

International Tour guide

Hankyu Travel Pty Ltd
Osaka, Japan
01.1997 - 06.2006
  • Facilitated international travel (Europe , Middle East, Africa, Asia and Oceania )experiences for Japanese tour groups by managing group dynamics.
  • Cultivated positive interactions with guests through consistent enthusiasm and a positive attitude.
  • Ensured enjoyable experiences for all participants by addressing group needs promptly.

Tour desk operator

Bonza Australia
Gold Coast, QLD
11.2004 - 04.2005
  • Tourism operator for Japanese Tour company
  • Responded promptly to customer inquiries via phone or email.
  • Managed a team of guides responsible for leading groups on tours.

Education

Certificate III - hospitality

Southport TAFE
Australia
01.2010

Certificate of International Tour Leading -

Japan
01.1997

2years University of English literature Certificate -

Japan
01.1994

Senior High School Certificate -

Japan
01.1992

Skills

  • Tour management and itinerary planning
  • Customer engagement and guest relations
  • Multilingual communication and cultural sensitivity
  • Safety compliance and problem solving
  • Time management and effective communication
  • Team collaboration in tourism
  • Destination marketing and social media

Certification

Australian Blue card, 12/10/25

Certificate III Hospitality

Objective

Seeking Student coordinator position., 11/01/23

Languages

English
Full Professional
Japanese
Native/ Bilingual

Timeline

Freelance tour guide

IMP Tours
01.2019 - Current

Self-employed Photographer

Setsuko Hobart Photography
11.2018 - Current

Wait staff

Mr Sushi Ashmore
03.2017 - 06.2019

Tour desk operator

Bonza Australia
11.2004 - 04.2005

International Tour guide

Hankyu Travel Pty Ltd
01.1997 - 06.2006

Certificate III - hospitality

Southport TAFE

Certificate of International Tour Leading -

2years University of English literature Certificate -

Senior High School Certificate -

Similar Profiles

CREATE PROFILE
Setsuko Hobart