Accomplished Deputy Director at Pathfinder Club, adept in strategic planning and crisis management, significantly enhancing team productivity and client engagement. Leveraged strong leadership and effective communication to foster resilience among youth, achieving organizational goals with innovative program implementation. Skilled in stakeholder management and community outreach, consistently delivering impactful results.
Overview
30
30
years of professional experience
Work History
Deputy Director
Pathfinder Club
03.2015 - Current
Fostered a positive work environment by promoting collaboration, transparency, and open communication among team members.
Developed strategic plans to achieve organizational goals, ensuring alignment with club's mission and vision.
Looking after the youth and young people form 10 year old and above
Teaching life skills
Teaching them camping and survival skills
Teaching them resilience
Relationship building
Working in a team
Optimized team productivity by providing ongoing training and support for staff members.
Managed budgets and financial resources effectively, optimizing resource allocation for maximum impact.
Disability Support Worker
Natioal Health Service
04.2007 - 09.2013
Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
Drove clients safely to social activities and appointments.
Developed strong interpersonal relationships with clients, earning their trust and respect through consistent empathy and understanding.
Supported clients in maintaining a clean living space by assisting with household tasks such as laundry, meal preparation, and general tidying.
Enhanced quality of life for clients with physical and intellectual disabilities through compassionate care and assistance.
Maintained safety with tidy, clean, and hazard-free home environments.
Kept detailed daily logs with care actions, patient behaviors, and incidents.
Delivered exceptional personal care services, including bathing, dressing, grooming, and feeding assistance.
Prepared nutritious meals to meet individual dietary needs for clients.
Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
Provided emotional support to clients during challenging times, fostering resilience and coping skills.
Assisted clients in reaching personal goals through targeted skill-building activities and therapeutic interventions.
Transported patients via wheelchair to and from rehabilitation and daily activities.
Promoted a safe and inclusive environment for all clients by enforcing policies and procedures consistently.
Implemented behavior management techniques when required for the safety of both clients and staff members involved.
Facilitated community integration for clients by organizing outings, social events, and other opportunities for engagement.
Improved client independence by developing personalized support plans tailored to individual needs and goals.
Kept accurate records for client files and handled related paperwork.
Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
Adhered to company requirements for patient interactions and care standards.
Advocated fiercely on behalf of clients when necessary to ensure their rights were respected in various settings such as education or healthcare environments.
Conducted in-home visits to provide supportive services.
Mental Health Support Worker
National Health Service in UK
10.1995 - 09.2013
Reduced patient anxiety through active listening, problem-solving, and crisis intervention techniques.
Supported patients in achieving personal goals through goal-setting exercises and step-by-step guidance.
Recognized and responded to signs of potential self-harm or suicide risk, utilizing appropriate intervention strategies and resources to ensure patient safety.
Encouraged self-care among patients by teaching coping strategies, stress management techniques, and relaxation exercises.
Enhanced patient well-being by providing empathetic and compassionate support in daily activities.
Maintained confidentiality while documenting patient information according to relavant regulations and facility policies.
Provided effective crisis intervention services during emergencies, ensuring the safety of all involved parties.
Promoted a safe environment for patients by monitoring behaviors and implementing safety protocols when necessary.
Implemented behavioral modification techniques for patients struggling with maladaptive patterns such as aggression or selfharm.
Improved patient outcomes with accurate documentation of mental health symptoms and progress.
Liaised between clinical staff and community organizations to coordinate care for patients transitioning from hospitalization back into the community setting.
Contributed to positive team dynamics by maintaining open communication with colleagues about shared caseloads.
Documented client progress in confidential files.
Built partnerships with community agencies and service providers to remove access gaps.
Supported continuity of care after discharge with individualized discharge plans.
Collaborated with mental health professionals to coordinate comprehensive care for clients.
Educated clients and families about mental health issues, treatments and resources.
Collaborated with medical and clinical personnel to coordinate and implement client services.
Provided case management services to monitor client access to resources and services.
Community Support Worker
Centrecare
06.1996 - 04.2012
Assisted clients in achieving greater independence, fostering a sense of empowerment through guidance and encouragement.
Established trust-based relationships with clients through empathetic communication and active listening skills.
Enhanced client well-being by providing comprehensive support and resources tailored to individual needs.
Provided crisis intervention support when needed, deescalating situations while prioritizing the safety of all involved parties.
Organized recreational activities that fostered positive social interactions and improved overall client satisfaction.
Maintained professional development through ongoing training courses, staying current on best practices in the field of community support work.
Delivered consistent follow-up care to monitor progress towards goals, adjusting support strategies as necessary based on ongoing evaluation results.
Maintained accurate case records to track progress, sharing relevant updates with supervisory staff and stakeholders as needed.
Collaborated with multidisciplinary teams to ensure seamless delivery of community support services and optimal client outcomes.
Promoted mental health awareness within the community through educational workshops and presentations at local events.
Enhanced team collaboration and service coordination by participating in regular multidisciplinary team meetings.
Facilitated access to community resources for clients, improving their quality of life and independence.
Enhanced community well-being by organizing and facilitating weekly support groups for diverse populations.
Care Assistant
National Health Service
01.1995 - 05.1998
Maintained clean and organized living spaces for patients, ensuring a comfortable and sanitary environment conducive to healing.
Enhanced patient recovery by assisting with daily activities such as bathing, dressing, and grooming.
Assisted patients with mobility, transferring them safely between beds, chairs, and wheelchairs as needed.
Improved patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
Assisted with meal preparation and feeding, ensuring adherence to dietary restrictions and nutritional guidelines for optimal health.
Promoted a safe environment for patients through regular monitoring of vital signs and reporting any abnormalities to medical staff.
Collaborated with interdisciplinary teams of healthcare professionals to develop comprehensive care strategies tailored to individual patient needs.
Provided emotional support to patients and their families throughout the caregiving process, building trust and rapport.
Assisted patients in maintaining personal hygiene through regular bed baths or showers according to individual preferences.
Recognized and reported abnormalities or changes in patients' health status to case manager.
Built strong relationships with clients to deliver emotional support and companionship.
Education
Master of Science - Housing And Project Management
North Metropolitan TAFE
Leederville, WA
01.2023
Skills
Change Management
Program Management
Program implementation
Policy analysis
Contract Management
Contract Negotiation
Crisis Management
Project Management
Negotiation
Meeting facilitation
Human Resources
Stakeholder Management
Project Oversight
Effective Communicator and Public Speaker
Portfolio Management
Community Outreach
Timeline
Deputy Director
Pathfinder Club
03.2015 - Current
Disability Support Worker
Natioal Health Service
04.2007 - 09.2013
Community Support Worker
Centrecare
06.1996 - 04.2012
Mental Health Support Worker
National Health Service in UK
10.1995 - 09.2013
Care Assistant
National Health Service
01.1995 - 05.1998
Master of Science - Housing And Project Management
North Metropolitan TAFE
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