Seung-Jae Yoo
Unit 3 / 1-9 Mark Street, Lidcombe, Sydney
Summary
Highly motivated and customer-focused professional transitioning from a Warehouse Storeperson role to an Inside Sales Representative position. Adept at client communication, problem-solving, and logistics, with a strong ability to build relationships with both customers and internal teams. Skilled in managing multiple priorities, providing accurate product information, and contributing to efficient sales operations. A quick learner with excellent computer skills and a proactive approach to business success.
Overview
2026
2026
years of professional experience
Work History
Warehouse Storeperson
Alloys Distribution
09.2023 - Current
- Managed timely and efficient delivery of goods, strengthening relationships between customers and the sales team.
- Developed strong working relationships with couriers, ensuring cost-effective and reliable shipments.
- Assisted sales teams by proactively identifying their needs and ensuring smooth order fulfillment.
- Communicated with customers as needed, providing delivery updates and addressing concerns professionally.
- Oversaw emails and managed warehouse operations, particularly dispatch, in the absence of the warehouse manager.
- Facilitated clear and effective communication between warehouse and sales teams to improve workflow efficiency.
Hospitality Industry
| Customer Service Experience
- Provided high-quality customer service in a fast-paced environment, handling a variety of customer needs and complaints.
- Developed strong problem-solving skills by addressing customer concerns and finding effective solutions.
- Assisted customers with product recommendations and ensured they had a positive experience.
Education
Bachelor of Science - Anatomy
University of Otago
Dunedin, NZ01-2019
Skills
- Strong customer service and relationship-building abilities
- Effective communication with customers, couriers, and sales teams
- Expertise in courier services, logistics pricing, and delivery efficiency
- Proficiency in Pronto, Machship, Comet Transport, and Phoenix Transport Actively learning other services to broaden range
- Independent email and workflow management
- Fast learner with strong computer skills
- Team-oriented and highly adaptable
- Problem-solving and conflict resolution expertise
- Familiarity with company products and ability to provide general product information
Key Achievements
- Improved delivery efficiency, enhancing relationships between sales team and customers.
- Reduced costs on multiple shipments by leveraging courier pricing knowledge, increasing sales profit margins.
- Established strong relationships with regular customers and couriers, fostering smoother business operations.
- Assisted in streamlining sales processes by providing quick and accurate shipment pricing for sales teams.
- Demonstrated leadership by independently managing warehouse tasks during the manager’s absence.
Additional Information
- Regularly troubleshoot and resolve computer issues for myself and others, showcasing strong technical problem-solving skills. Passionate about technology, particularly computing and IT-related systems.
- Enthusiastic about participating in company activities and fostering a positive work environment.
- Always eager to take on new challenges and contribute to team success, with a genuine motivation to help improve company growth and success.
Timeline
Warehouse Storeperson
Alloys Distribution
09.2023 - Current
Hospitality Industry
| Customer Service Experience
Bachelor of Science - Anatomy
University of Otago
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