Seunghee Baek

• Conducted relevant research on clients to tailor evidence-based services to their needs

• Effectively de-escalated and supported heightened clients with mental and physical challenges with using composed demeanor, empowering clients through astrength-based approach, encouraging proactive engagement of clients

• Practiced mindfulness in client interaction, remaining vigilant about their mental health, homelessness, substance abuse issues, or family conflicts to prevent potential triggers

• Demonstrated cultural and positional awareness, enhancing competence and understanding in working with clients from diverse backgrounds

• Implemented a person-centered, holistic approach to identify the most suitable resolutions for clients

• Participated in Youth Action Meeting, Welfare Checks, Client Service Visits and Domesitc Violence Awareness Training to better comprehend the needs of disadvantaged clients

• Conducted mandatory reporting by assessing risks, consulting with supervisors and escalating concerns

• Successfully managed customer complaints and skillfully de-escalated tense situations with compassionate and attentive demeanor

• Took ownership and followed up to fulfill customer requirements

• Cultivated professional relationships with diverse customer base, showing cultural awareness to enhance loyalty, retention, and rapport

• Achieved customer service objectives by delivering exceptional bilingual assistance to both English and Korean-speaking customers

• Nurtured team growth by offering constructive feedback and fostering effective team cohesion

• Provided assistance to team members in self-care and stress management

• Contributed to compliance risk assessment through monitoring and disposing of private data of the clients, maintaining strict confidentiality standards.

• Enhanced community engagement by organizing and facilitating programs in disabled, aged care facilities
• Improved organizational efficiency by streamlining volunteer onboarding processes.
• Boosted fundraising efforts, securing valuable donations through targeted campaigns.