SEUNG HEON(DYLAN) SHIN
Sydney,NSW
Summary
Motivated retail and sales professional with experience in stock management, customer service, and sales support in both Korea and Australia. Skilled in assisting diverse international customers and communicating effectively in English. Strong background in full-time retail operations at an SPA brand and current warehouse & sales support role in Sydney. Eager to contribute to customer satisfaction and sales growth.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Warehouse Worker, Sales Assistant
MY TILE MARKET
06.2025 - Current
- Loaded, unloaded, and moved material.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Assisted customers in making informed decisions.
Apprentice Tiler
Terranasa
04.2025 - 07.2025
- Improved tiling efficiency by mastering the use of various tools and equipment.
- Expanded knowledge of different tile materials such as ceramic, porcelain, glass, and natural stone for diverse applications.
- Enhanced overall team morale by maintaining a positive attitude.
Full-time Store Staff Member
STDC, Musinsa Standard
02.2024 - 02.2025
- Handled customer inquiries, complaints, and returns
- a high level of customer service.
- Collaborated welll with team member.
- Optimized stock organization.
Server
Hanra Beer
04.2023 - 01.2024
- Greeted new customers, discussed specials, and took drink orders.
- Cultivated warm relationships with regular customers.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Skills
- Heavy lifting
- Customer service
- Friendly and helpful
- Team cooperation
- Store organization
Certification
RSA
WHITE CARD
Timeline
Warehouse Worker, Sales Assistant
MY TILE MARKET
06.2025 - Current
Apprentice Tiler
Terranasa
04.2025 - 07.2025
Full-time Store Staff Member
STDC, Musinsa Standard
02.2024 - 02.2025
Server
Hanra Beer
04.2023 - 01.2024
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