Severgan Selimoski
Morley
Summary
Inspiring manager with extensive experience in dynamic product industries and leadership roles. Skilled at decreasing downtime and spending while increasing sales and customer satisfaction. Organised and dedicated to streamlining procedures
My biggest driver to provide for my wife and 2 children, that’s what keeps me going everyday, family is the most important thing.
Overview
19
19
years of professional experience
Work History
Sales Manager
The Good Guys
Malaga
09.2015 - Current
- Led sales team in executing promotional campaigns and product launches.
- Developed training programs to enhance staff product knowledge and customer service skills.
- Managed customer relationships to ensure satisfaction and loyalty through effective communication.
- Monitored sales performance metrics to identify areas for improvement within the team.
- Facilitated regular team meetings to discuss goals, challenges, and best practices in sales.
- Managed daily operations of sales department, including supervision of staff members.
- Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives.
- Trained, coached, and mentored junior sales personnel to ensure success in their roles.
- Achieved company growth and brand development through market expansion and sales.
- Provided technical support for customers when needed, answering questions about product features and capabilities.
- Conducted regular meetings with staff members to review goals and objectives for the quarter and year.
- Implemented process changes to streamline sales department workflow.
Retail Sales
JB-HiFi
01.2012 - 12.2014
- All my previous positions I have had all contain customer service sales.
- Key achievements:
- Apple champion AWARD, I sold the most apple products within a 3 month period
- I had a high level of job satisfaction and motivation in this role as I genuinely enjoy a fast paced environment with a customer service focus, this is demonstrated in my longevity in the role.
- Computer Sales
- Customer orders
- Audio Visual Sales
- Visual merchandising for sales
- Top sales person within the department
- Mobile phone contract (ie) Telstra Contracts
- Car audio
- Obtaining customer feedback for continuous improvement
- I.T support
- Apple Mac sales
Retail Sales
Retravision Cannington
01.2010 - 08.2012
- All my previous positions I have had all contain customer service sales.
- Key achievements:
- I was able to impress management with my ability and enthusiasm to quickly learn how to sell across different departments.
- I had a high level of job satisfaction and motivation in this role as I genuinely enjoy a fast paced environment with a customer service focus, this is demonstrated in my longevity in the role.
- Audio Visual & Computer I.T Merchandising
- Existing and new finance applications i.e (GE Finance)
- Audio visual installations
- Computer & I.T technical support
- Customer orders
- Warehouse stock handling
- Cash handling
- Stocktaking
Sales Person
Strathfield Car Radio
11.2006 - 12.2010
- I started my position in the audio installation workshop at the back of the store. When the Christmas period came along I was offered a position on the shop floor to sell Car audio products as well as various other electronic products including mobile phones on Optus contracts. This was a great experience for me as I learned a lot in dealing with different type of customers and got a lot of training in customer service.
- Key Achievements:
- I eventually got offered a 2IC position of the Morley store and had the responsibly of opening and closing the store, as well as being in charge of 2 to 3 staff members.
- Won various company promotions.
- Top salesman in the store.
- Customer Service Representative
- Cash handling/Banking
- Organising cheque and deposit slips
- Opening/Closing store.
- In store training to staff
- Merchandising
- Car Audio installations
- Price ticketing
- Mobile phone sales
- Stocktaking
Education
Graduated Year 12 -
John Forrest Senior High
Morley11-2006
Skills
- Sales strategy
- Team leadership
- Problem solving
- Negotiation skills
- Coaching and mentoring
- Conflict resolution
- Customer service
- Sales strategy development
- Sales process
- Empowers high-performing sales teams
- Positive and upbeat
- Sales coaching
- Excellent communication skills
- Employee motivation
References
- Dinesh MEPANI, Forty Winks, 0432 179 574
- Belinda HISLOP, Account Manager, Electrolux Australia, 0406 498 424
- Sean TODD, Operations Manager, Pilbera Motor Group, 0408 967 425
Skills Summary
I build and sustain positive relationships with internal and external clients. I strive to deliver excellent and consistent customer service., I work collaboratively and operate as an effective team member. I actively listen and engage with colleagues and clients and support team members. I recognise that others have different views and embrace the positive benefits that can be gained from diversity., I treat all people fairly and equitably and I am transparent in dealings with all clients., I support and promote a positive working environment and encourage open communication., I maintain effective performance levels even when faced with challenging circumstances., Able to also show leadership to the sales team and give the team advice and what they could do better with in the sales process and how they could close the sale, as well as providing knowledge on products and procedures.
Timeline
Sales Manager
The Good Guys
09.2015 - Current
Retail Sales
JB-HiFi
01.2012 - 12.2014
Retail Sales
Retravision Cannington
01.2010 - 08.2012
Sales Person
Strathfield Car Radio
11.2006 - 12.2010
Graduated Year 12 -
John Forrest Senior High