Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Sevasti Kipreu

Sydney,NSW

Summary

Dynamic Bridal Store Manager with a proven track record at Brides by Francesca, excelling in sales strategy and customer relations. Expert in bridal styling and inventory management, I fostered strong vendor partnerships and enhanced client satisfaction, leading to a significant increase in repeat business and referrals. Committed to operational excellence and team collaboration.

Overview

2023
2023
years of professional experience

Work History

Bridal Store Manager / Sales Consultant

Brides by Francesca
  • Maintained detailed records of client preferences, measurements, and order statuses to ensure timely delivery of gowns.
  • Provided exceptional customer service, resulting in repeat business and numerous referrals from satisfied clients.
  • Managed inventory effectively, ensuring optimal stock levels of gowns and accessories for diverse clientele.
  • Collaborated with marketing team to create engaging promotional materials for print, online, and social media platforms.
  • Streamlined appointment scheduling for improved client experience and increased daily bookings.
  • Led team of consultants to exceed monthly sales targets through consistent coaching and motivation.
  • Implemented effective visual merchandising strategies to highlight key products and enhance in-store aesthetics.
  • Enhanced customer satisfaction by providing personalized bridal consultations and styling recommendations.
  • Developed strong relationships with vendors to secure exclusive deals and maintain a unique product assortment.
  • Optimized store operations by developing efficient processes for gown alterations, fittings, and order processing.
  • Monitored industry trends closely to keep the store''s offerings up-to-date with current bridal fashion styles.
  • Analyzed sales data regularly to identify trends, forecast demand accurately, and make informed purchasing decisions.
  • Coordinated special events such as designer meet-and-greets and bridal expos, attracting new customers and increasing brand exposure.
  • Organized successful seasonal trunk shows, showcasing new collections and driving additional revenue streams.
  • Addressed escalated customer concerns promptly, implementing solutions that maintained positive brand reputation.
  • Cultivated a supportive work environment that encouraged collaboration among team members to achieve common goals.
  • Sold and fitted Product for brides-to-be.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Established team priorities, maintained schedules and monitored performance.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Identified and communicated customer needs to supply chain capacity and quality teams.

Bridal Store Manager Sales Consultant

Brides Of Sydney
11.2013 - 07.2022
  • Implemented a digital appointment management system to streamline the booking process and allow for better tracking of client progress.
  • Established partnerships with local wedding vendors such as photographers, florists, and venues for cross-promotional opportunities.
  • Oversaw all aspects of budget management including expense tracking, cost control measures, and profit maximization strategies.
  • Met with potentials clients and gave quotes on services and general wedding costs.

Bridal Store Manager / Sales Consultant

Jean Fox Bridal
04.1996 - 11.2007
  • Directed wedding-day events, ceremony timing, and speeches.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Assisted with wedding set up and decoration.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Developed detailed plans based on broad guidance and direction.
  • Worked to build relationships with customers and built potential for additional sales.
  • Developed relationships with clients for increased loyalty and repeat business.

Education

Fashion Apparel ,Dressmaking,Patternmaking

Wetherill Park Tafe
Sydney, NSW
11.1995

Skills

  • Store operations
  • Appointment scheduling
  • Fashion knowledge
  • Bridal styling
  • Sewing
  • Inventory management
  • Sizing recommendation
  • Customer measuring
  • Special order preparation
  • Bridal appointments
  • Gown selection

Accomplishments

Say Yes To The Dress

Languages

Greek
Native or Bilingual

Timeline

Bridal Store Manager Sales Consultant

Brides Of Sydney
11.2013 - 07.2022

Bridal Store Manager / Sales Consultant

Jean Fox Bridal
04.1996 - 11.2007

Bridal Store Manager / Sales Consultant

Brides by Francesca

Fashion Apparel ,Dressmaking,Patternmaking

Wetherill Park Tafe

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Sevasti Kipreu