Severjan Adem
Summary
Self-starter and quick learner with a mature, energetic, challenging, and creative mindset. Background in customer service and administration/consultant, equipped with a wide range of skills and experience. Strong money-handling skills from managing household budget, ensuring zero overages or shortages. Developed scheduling management abilities. Demonstrated natural responsibility and task-oriented nature by balancing caring for my little girl and pursuing further education. Reliable individual dedicated to the best interests of the company.
Overview
23
23
years of professional experience
Work History
Service Coordinator
Cargotec Australia (Hiab)
05.2023 - Current
- Data Entry
- Scanning
- Customer Service
- Invoicing / EFPOS
- SAP/Salesforce/CRM
- Payroll / Mitrefinch
- Planning Schedules/ Coordinating
- Parts Entry
- Raising Purchase Orders
- Administration duties
- Liaising with shareholders
Receptionist
MVAA Legal
10.2022 - 04.2023
- Data Entry
- Answering Incoming Calls
- Calling Outsources
- Microsoft Suit
- Calling Insurance Companies
- Mailing
- Leap Program
- Filing and scanning
- Stocktake
Customer Service Consultant
Serco Citizen Services
03.2019 - 10.2022
- NDIA / NDIS
- Australian Taxation Office
- Services Australia
- Answering all incoming calls
- Data Entry
- Dealing with accounts
- Responding to email queries
- Administration duties as required.
- General duties as required.
- Exceptional customer service
- Microsoft suites
Laundry Operator
Botanic Baby
05.2018
- Answering all incoming calls
- Taking orders and data entry
- Creating and printing customer invoices
- Typing and word processing
- Responding to email queries
- Filing and scanning
- Updating social media
- Quoting new and prospective clients
- Administration duties as required.
- Exceptional customer service
- Packing and labelling orders for clients
- General duties as required.
- Xero / Jira systems & MYOB
Manufactory worker
Aspect Packaging
01.2002 - 01.2008
- Machine Operator
- Welding
- Receptionist
- Taking messages
- Data entry
- General office duties as required.
- Basic invoicing
- Leading hand (afternoon shift)
Education
Certificate III - Business Administration
Technology Institute of Victoria
01.2017
Introduction - Interior Design
Open Colleges
01.2015
Diploma - Human Resources Management
Holmesglen Institute
01.2001
Skills
- Hard working and flexible
- MS Office Excel, Power Point, Publisher & Outlook & MYOB
- Ability to work in a team
- Ability to work unsupervised
- Highly computer literate
- Strong attention to detail
- Outstanding communication skills
- Outstanding Customer Service
- Scheduling and Organizing
- Pick up new skills quickly
- Strong time management
- Reliable
- Able to juggle a busy workload
- Highly personable & professional
LANGUAGES
Macedonia
Turkish
English
Timeline
Service Coordinator
Cargotec Australia (Hiab)
05.2023 - Current
Receptionist
MVAA Legal
10.2022 - 04.2023
Customer Service Consultant
Serco Citizen Services
03.2019 - 10.2022
Laundry Operator
Botanic Baby
05.2018
Manufactory worker
Aspect Packaging
01.2002 - 01.2008
Introduction - Interior Design
Open Colleges
Diploma - Human Resources Management
Holmesglen Institute
Certificate III - Business Administration
Technology Institute of Victoria
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