Sevgi Boga
Melbourne,VIC
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Trustworthy Confidant, High attention to detail, Adept at working effectively unsupervised and quickly mastering new skills.
Overview
25
25
years of professional experience
Work History
Disability Support Worker
Self Employed (Part-Time)
Melbourne, VIC
01.2023 - Current
- Coordinated tailored activities suited to clients' personal preferences.
- Provided emotional support to individuals with physical or mental disabilities.
- Provided emotional support and companionship to enhance clients' well-being.
- Conducted household tasks, including cleaning and laundry, to maintain a clean and safe living environment.
- Organised leisure activities for clients in the community.
Residential House Cleaner/Housekeeper
Self Employed (Part-Time)
Bayside Melbourne, VIC
02.2018 - Current
- Performed traditional housekeeping duties to keep common and private areas clean and sanitized.
- Maintained a high level of confidentiality regarding clients personal life
- Confidant to many of my clients
- Very high attention to detail, always making sure that the house is kept organised and in pristine condition
- Performed daily dusting, leather and wood surface polishing and wall washing.
- Removed trash from rooms and replaced liners to wastebaskets.
- Inspected each room for cleanliness, utilizing checklist to meet clients requested standards.
- Interacted pleasantly with clients and guests when performing daily duties.
- Laundered sheets and removed stains to restore linens to pristine condition.
- Kept bathrooms in clean, functional condition
Student Clinic Receptionist Administrator
Torrens University
FItzroy , VIC
11.2019 - 05.2022
- Scheduled and confirmed appointments.
- Answered and directed incoming calls using multi-line telephone system.
- Maintained daily calendars, set appointments with clients and planned daily office events.
- Processed payments and updated accounts to reflect balance changes.
- Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.
- Managed customer complaints and rectified issues to complete satisfaction.
- Answered telephones and greeted visitors to assist, answer questions and direct.
- Directed visitor security screening before allowing entry.
- Worked with office manager to attain operational goals
- Trained 5 employees on new clinic scheduling software and answered employee technological questions.
Retreat and Program Management Assistant
Various Organisations
Melbourne, VIC
03.2016 - 07.2019
- Provided management, leadership and support, running 2 women's retreats held in Byron Bay consisting of over 30 participants.
- Supported facilitators in generating sales and marketing campaigns to fill various embodiment and personal & spirituality development workshops and courses.
- Generated leads and closed sales for various workshops, courses and retreats
- Participated in workshops, trainings and conferences to improve educational skills.
- Mentored course participants needing extra assistance during their participation in courses
- Assisted facilitators with lesson preparation and delivering course outcomes
Relationship Manager and Sales
The Freedom Plan Collective
Melbourne, VIC
03.2019 - 06.2019
- Nurtured, supported and empowered cliental who were participating in a program offering
- Effectively built relationships with both established and potential customers.
- Contacting prospects through email and phone who had shown an expression of interest in upcoming program offerings
- Increased bottom-line profitability by growing customer base and capitalizing on upsell opportunities.
- Prospecting to meet sales targets for live events
- Acted as main point of contact in matters relating to client concerns and needs.
- Collaborated with team to forecast based on sales and product profitability.
- Developed clientele by networking to find new customers and generate lists of prospective clients.
- Acted as a sounding board for CEO on course content and creative direction of programs and branding
- Conduct client feedback calls to ensure quality service
Business Development Executive (VIC)
The Dream Consortium
Melbourne, VIC
02.2016 - 12.2016
- Optimized profitability by developing pipeline of prospects using multiple research, referral and sales strategies.
- Collaborated with account executives to penetrate new accounts and identify potential customers
- Developed and implemented contact quotas for cold calls, appointments and interviews based on company growth objectives and research on lead generation and prospect conversion.
- Cultivated and maintained industry relationships and customer partnerships to capitalize on opportunities and maximize business success.
- Conduct sales and marketing calls to book meetings with potential clients in regard to company offerings and the governments R&D Tax Incentive
- Contact and conduct initial follow-ups on sales prospects
- Call and personally visit potential, new and existing customers to facilitate new business
- Setup and coordinate Sales meetings with potential clients and CEO
- Develop new procedures for contacting and qualifying leads
- Develop procedures for updating prospect information
- Meeting sales goals and overall quality of service
- Send follow-up marketing materials and make follow-up monthly calls until relationship is established
- Coordinate efforts to improve the customer experience at the point of sale
Business Development and Sales
Creating Contacts
Melbourne, VIC
04.2012 - 12.2015
- Maintained professional network of potential clients and business opportunities.
- Established new accounts and serviced existing accounts maintaining professional relationships.
- Researched and capitalized on emerging opportunities to build business and expand customer base.
- Implemented CRM strategy to automate leads management.
- Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.
- Created presentation materials for sales, customer relations and management purposes.
- Employed cold calling, prospecting and networking to land new customers and penetrate new markets.
- Exceeded sales goals by 80% using consultative and value-driven approach.
Vice President
BNI - South Melbourne Chapter
South Melbourne, VIC
09.2013 - 10.2014
- Prepared for and conducted chapter meetings in the absence of the chapter president
- Provided leadership, motivation and direction to the chapter
- Maintained attendance, referral and visitor KPI's
- Maintained and reported close of business for the chapter weekly
- updated and maintained chapter GOAL Boards and presented the VP report each week
- Chaired and managed the Membership Committee including working with the MC to develop and implement 6 month chapter marketing plan
- Resolved and mediated any member conflicts
- Vetted and gave approval of new membership applications that would be fit the chapter
- Determined performance goals and offered tactics for achieving milestones.
Appointment Setter Executive
Crewe Sharp Management Services
Melbourne, VIC
04.2010 - 04.2012
- Cold called prospective decision makers in various industries, scheduling and confirming appointments for Crewe Sharps CEO and Director.
- Conducted appointment setting campaigns for numerous external clients that creating contacts had
- Provided exceptional customer service through effective telephone communication and follow-ups.
- Maintained and managed a numerous daily calendars for both internal and external clients.
- Built strong relationships with prospective clients to win trust and book appointments.
- Conducted lead qualifying interviews, asking questions to determine company and customer fit.
- Reached out to potential customers using provided calling list.
- Called no shows and cancellations to reschedule.
Events and Team Management Co-ordinator
Landmark Worldwide
Pyrmont, NSW
05.2007 - 05.2009
- Maintained adherence to event requirements through delegation, prioritizing and management of production phases from concept to execution.
- Participated in pre-event meetings to review expectations and fulfill KPI measures.
- Maintained close communication with presenters to update them on their volunteer teams and event staff
- Coach and mentored team members to empower their leadership and performance
- Make calls to graduates to enroll them to volunteer their time to assist on weekend and midweek courses and seminars
- Advise clients and the public on setup options and types of materials needed to achieve desired results
- Resolve problems or complaints from clients in accordance with established policies and procedures;
- Finalise event requirements including table arrangements and number and nature of support personnel needed, such production staff, assistants, communicators and presenters;
- Ensure that setup of chairs, tables, stages, decorations or other equipment is in accordance with lease requirements and with safety standards and fire and health codes;
- Coordinate front of house in rooms;
- Make or arrange for last minute adjustments in room or equipment setup at the request of presenter
Book Keeper
Loak Pty Ltd
Sydney
01.2004 - 05.2007
- Reviewed purchase documents and company receipts for reconciliation with statements.
- Prepared accurate financial reports each month by collecting, analyzing and summarizing account information.
- Recorded and processed business transactions within organization's system using double-entry accounting principles.
- Helped businesses keep finances in order by managing accounting ledgers and recording journal entries.
- Prepared bank reconciliations, managed field audits and reviewed accounting records for accuracy.
- Certified and processed payroll, electronic deposits and pay adjustments
- Processed invoices and checks, and maintained daily cash logs and deposits.
- Prepare tax reports with accountant
- Handling/banking large sums of money
Quality Assurance Manager
LoakATurkourko Pty Ltd
Sydney, NSW
01.2004 - 04.2007
- Improved the operational systems, processes and policies in support of organizations mission specifically, support better management reporting, information flow and management, business process and organizational planning.
- Played a significant role in long-term planning, including an initiative geared toward operational excellence.
- Regular meetings with Director around planning.
- Health and Food Safety Audits of Manufacturing plant and all Franchised Stores
- Kept records of quality reports and statistical reviews.
- Supervised and guided inspectors, technicians and other staff.
- Inspected incoming raw materials shipments for compliance with quality standards agreed upon in vendor contracts, reporting discrepancies as necessary.
- Reviewed standard operating procedures or quality assurance manuals to refine production processes or update for conformity to new regulations or policies.
- Trained and developed employees in effort to contribute to overall professional growth.
- Drafted and developed rework procedures to optimize processes and workflow.
Food Retail Store Assistant
A La Turko
Sydney, NSW
01.2000 - 12.2002
- Engaged positively with each customer, providing professional and polite support for sales and service needs.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Counted cash, made change and stored coupons to keep organized and balanced cash register drawer.
- Prepared salads, appetizers and garnishes to assist kitchen staff.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Trained new employees on store procedures and food preparation
- Stocked server areas with supplies before, during and after shifts.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
- Completed opening and closing checklists to ensure smooth store operations.
Education
High School Diploma -
Macarthur Girls High School
NSW12.1999
Diploma of Business - Marketing
Macleay College
SydneyCertification IV - Customer Contact
Absolute Compliance And Training
MelbournePersonal Development & Leadership Programs -
Landmark Worldwide
Sydney And MelbourneCertificate - Family Systems/Constellation Practitioner
Mihir Thakur
MelbourneCertification 1 - Theta Healing Practitioner
Shift Your Space
Melbourne, VICSkills
- Senior Leadership Support
- Account Management
- High Trust Selling
- Solution Management
- Customer Service
- Relationship Building
- Excellent Communication
- Customer Education and Consulting
- New Business Development
- Growth Mindset
- Proactive and Focused
- Service-Oriented
- Team Building Leadership
- Business Relationship Management
- Social Perceptiveness
- Adaptive Team Player
- Senior Leadership Support
- Teamwork and Collaboration
- Negotiation and Conflict Resolution
- Interpersonal Relations
Timeline
Disability Support Worker
Self Employed (Part-Time)
01.2023 - Current
Student Clinic Receptionist Administrator
Torrens University
11.2019 - 05.2022
Relationship Manager and Sales
The Freedom Plan Collective
03.2019 - 06.2019
Residential House Cleaner/Housekeeper
Self Employed (Part-Time)
02.2018 - Current
Retreat and Program Management Assistant
Various Organisations
03.2016 - 07.2019
Business Development Executive (VIC)
The Dream Consortium
02.2016 - 12.2016
Vice President
BNI - South Melbourne Chapter
09.2013 - 10.2014
Business Development and Sales
Creating Contacts
04.2012 - 12.2015
Appointment Setter Executive
Crewe Sharp Management Services
04.2010 - 04.2012
Events and Team Management Co-ordinator
Landmark Worldwide
05.2007 - 05.2009
Book Keeper
Loak Pty Ltd
01.2004 - 05.2007
Quality Assurance Manager
LoakATurkourko Pty Ltd
01.2004 - 04.2007
Food Retail Store Assistant
A La Turko
01.2000 - 12.2002
High School Diploma -
Macarthur Girls High School
Diploma of Business - Marketing
Macleay College
Certification IV - Customer Contact
Absolute Compliance And Training
Personal Development & Leadership Programs -
Landmark Worldwide
Certificate - Family Systems/Constellation Practitioner
Mihir Thakur
Certification 1 - Theta Healing Practitioner
Shift Your Space
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