Steph Fasal
St Ives, Huntingdonshire
Summary
Talented Administrator and a detail-oriented team player with strong organizational, communication and interpersonal skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Successful at streamlining business operations. Analytical problem solver and persuasive communicator with talent for thinking outside box for creative solutions.
Overview
17
17
years of professional experience
Work History
Document Controller/Onboarding Officer
ISS Facility Services Australia and New Zealand
11.2023 - Current
- Carried out in-depth needs assessments to determine document management requirements at department and individual user levels.
- Converted approximately 500 documents monthly from one application to another.
- Managed master file lists and ensured data accuracy of around 20,000 records
- Delivered user-friendly, cost-effective document management systems meeting business and regulatory requirements.
- Upheld exceptional quality standards with revisions and changes.
- Managed document change process governing submission, routing, and publishing of documents.
- Supported National Operations Manager to ensure contract growth
- Supported Operational Delivery Team and ensured reliable and consistent delivery of plans
- Managed approx 500 requests for documentation where submissions were reviewed, prepared, and processed within relevant timeframes to meet KPIs
- Prepared monthly reports detailing document management metrics for senior leadership review.
- Controlled numbering, sorting, filing, and storing of documents
- Registered, distributed, and disposed of project documentation
- Proactively managed portfolio of onboarding and offboarding contractors to ensure sufficient portfolio to meet KPI's
- Filed documents and digital records and ensured appropriate storage
- Validated, created & accessed approximately 500 verification submissions to the client portal per month
- Reviewed KPI adherence by managing field techs to site day-to-day
- Maintained customer databases
- Vendor Coordination
- Participated in continuous improvement initiatives aimed at enhancing overall efficiency within department.
- Maintained accurate records of all controlled documents, revisions, and approval status.
- Established centralized filing system for easy access and retrieval of critical information by authorized personnel.
- Reported to management on KPIs for document management processes and recommended strategies to improve performance.
- Monitored workflows to identify bottlenecks or inefficiencies in document management process.
- Provided training on document control processes for new employees as needed.
- Liaised with various departments to address issues or concerns regarding controlled documents.
- Supported users by expertly coordinating access and resolving technical issues.
Project Coordinator/Administrator
ISS Facility Services Australia and New Zealand
02.2023 - 11.2023
- Prepared comprehensive action plans
- Worked through Help Desk to facilitate issue resolution
- Implemented change management processes that minimized disruptions while maintaining forward momentum on projects.
- Facilitated frequent progress reports and presentations to keep management informed about ongoing activities within their respective domains.
- Identified challenges and risks to implement tactical solutions.
- Contractor and Vendor coordination
- Created and sustained good working relationships with internal and external partners.
- Provided day-to-day administrative support to Directorates and Teams
- Developed presentations for management, covering progress, issues, modifications, and achievements.
- Scheduled projects and maintenance, worked with tight deadlines to ensure KPIs were met
- Provided quotations to vendors and managed approvals and payments
- Reported on project status and performance to senior management.
- Comprehensive reporting of scheduling, outcomes, timeframes, and budgets
- Facilitated fortnightly meetings and minute-taking
- Liaised with subcontractors to maintain KPI requirements of projects
- Communicated with stakeholders to clarify requirements and expectations.
- Endorsed strategic measures in improving processes, systems, and programs.
- Ensured compliance with relevant laws, regulations, or industry best practices.
- Prepared and maintained documentation for all aspects of project lifecycle.
- Conducted regular reviews of project progress to identify areas for improvement or adjustments needed.
- Researched vendors for pricing, equipment availability, and staffing.
- Presented over 120 project status updates to customers and collected feedback for review.
Personal Assistant/Errand Runner
Abrasive Adhesions / Mehmet Avci Farms
01.2016 - 10.2023
- Coordinated travel arrangements, courier services, and accommodation for 2 directors and 8 contractors.
- Created startup documentation, brochures, templates, and marketing material.
- Organized outgoing mail with courier services
- Ran errands, stocked up materials, translated services, followed up phone calls, and confirmation of jobs.
- Housekeeping, mail runs, gardening, pick up of dry cleaning, lunch orders, ordering of PPE and uniform.
- Performed administrative tasks such as data entry and file organization.
- Managed email, mail, and text message communications for personal and business use.
- Answered and directed phone calls to appropriate parties.
- Drafted correspondence on behalf of Directors for internal or external communication purposes.
- Managed social media accounts
- Ensured office supplies were stocked and ordered new supplies.
- Updated contact lists for clients, vendors, or staff members as needed.
Planning and Performance Systems Officer
Goulburn Ovens Institution of TAFE
06.2021 - 02.2023
- Administered the day-to-day functions of systems (LinkSafe, RelianSys, CAMMS, Policy Central)
- Worked through the Help Desk to facilitate issue resolution to support quality user experiences.
- Increased system efficiency by implementing new 4 software solutions and streamlining processes.
- Troubleshoot and resolved issues, referred complex issues back to IT and vendors
- Developed detailed documentation outlining system requirements, design specifications, and testing protocols for use in future projects or troubleshooting efforts.
- Provided day-to-day operational support to Directorates and Teams in the use of software applications and ensured seamless implementation across the business.
- Developed and delivered training and awareness programs associated with systems and their use to staff to ensure ongoing effectiveness and maximize usage
- Developed instructional processes to support training and awareness programs associated with systems.
- Worked collaboratively with teams to implement continuous improvement opportunities within systems.
Administrator / Teacher Support
Goulburn Ovens Institution of TAFE
02.2016 - 06.2021
- Completion of course planning and ASQA-compliant documentation
- Optimized internal controls and document management systems for evolving needs.
- Managed lodging and follow-up of administration jobs logged for division.
- Entered student results and commencement dates into Student Management system for accurate student attainment certificates
- Developed compliance documentation ready for audits
- Provided accurate recording of student information
- Front desk reception duties welcoming students and teachers, scheduled appointments.
- Produced forms and templates to assist teachers in onboarding students
- Managed approximately 45 incoming calls, emails daily
- Scanned and photocopied student records
- Recorded student information into CRM systems.
- Compiled and analyzed data to create reports for management review.
- Scheduled and coordinated internal and external events to keep students' engagement
- Responded to customer inquiries and resolved issues promptly.
- Improved information management with enhanced data entry and tracking processes.
- Managed daily office operations and streamlined administrative procedures.
- Implemented new filing systems to increase efficiency in document retrieval.
- Served as liaison between departments to facilitate communication and resolve conflicts.
- Trained new employees in office systems, policies, and procedures.
- Maintained operational needs, managing daily, weekly and monthly task lists.
- Applied active directory knowledge to help users, create accounts and manage access control.
- Upheld compliance with internal policies and maintained consistent data confidentiality standards.
- Assisted front-line personnel with delivering timely service to customers by expertly managing support needs.
- Collaborated cross-functionally to tackle and resolve wide-ranging business issues.
- Collected, arranged, and input information into database system.
Administrator - Contract
Shepparton Show Me - Greater Shepparton City Council
04.2015 - 02.2016
- Collated documents for meetings and presentations
- Placed advertisements in newspapers for tender applications and council event proposals, worked with local newspapers, and ensured timely placement.
- Kept accurate inventory records and tracked costs against budget targets with proposals and ensured Council adhered to budgets.
- Raised and received purchase orders to finance department for timely processing.
- Managed approximately 25 phone calls and email inquiries daily and provided exceptional customer service.
- Processed Microsoft Word documents, wrote letters, took 15-page minutes, and maintained databases.
- Researched and submitted quotations for products and services for events.
- Maintained shared email inbox.
- Prepared meeting room and catering for smooth operation of monthly council meetings.
- Supported marketing teams' events in assisting organizing of team-building activities, and local council events such as Xmas giveaways and survey taking. Participated in events to gather attention of locals.
Administrator/Schedule
National Infrastructure Solutions
01.2011 - 04.2015
- Handled approximately 20 contractor queries daily and fielded information out to relevant staff for progress tracking.
- Scheduled and actioned all project deliverables promptly and maintained KPIs.
- Invoicing of subcontractors and quality assurance of completed work.
- Filled, archived, and maintained strict records.
- Prepared and submitted approximately 40 contractor invoices to finance team fortnightly.
- Submitted project claims and payments to vendor.
- Reviewed and captured profit and loss and maintained budgets.
- Handled and reconciled petty cash.
- Produced forms and templates, and improved process in office.
- Record management
- Extensive data entry of contractor information, payments, ongoing projects, and payments.
- Customer service to contractors, vendors, and stakeholders.
Sales Representative
Telstra
04.2007 - 01.2011
- Sold mobile phones, plans, and broadband services to general public and businesses.
- Maintained customer satisfaction, quickly resolving issues and offering expert assistance.
- Utilized CRM software to manage leads, contacts, and deals effectively.
- Assisted Telstra customers with general inquiries.
- Met sales targets and KPIs of $10,000 profit per month.
- Identified potential customers through personal referral and lead generation.
- Provided exceptional customer service
- Answered phone calls and processed orders
- Exceeded sales objectives to capture new leads and customers.
- Continuously updated product knowledge by attending training sessions or workshops.
- Remained up to date on current offerings and company processes.
- Investigated and resolved reported customer issues for improved customer satisfaction.
- Advised customers on different financing options.
- Provided continued customer support after closing sales.
- Determined customers' needs based on sales calls and face-to-face meetings.
- Computed sales prices to total purchases and received and processed cash or credit payments.
- Monitored competitor activities and reported findings to the management team.
- Kept store shelves, racks, and bins presentable with resets.
- Overcame customer objections using product demonstrations.
- Engaged in friendly conversation with customers to better uncover individual needs.
Education
Power BI Beginner - Business Intelligence
Nexacu
Australia01.2023
Certificate III in Business - Business
Technology Institute of Victoria
VIC, Australia01.2012
High School Diploma -
Mooroopna Secondary College
Mooroopna, VIC01.2005
Skills
- Project Support
- Organizational and time management skills
- Punctual and prompt
- Excellent interpersonal skills
- Project Coordination
- Action plans
- Quality Assurance
- Customer Service
- Administrative Support
- Document Control
- Problem-Solving
- Microsoft Office
- Calendar Management Proficiency
- Vendor Relationship Management
- Team collaboration abilities
- Correspondence drafting
Accomplishments
- Implemented and rolled out systems for organizational utilization.
- Optimized application systems in critical areas.
- Key collaboration contact for organizational support.
- Praised for my proactive and innovative approach to implementing business ideas.
- Run workshops and trained new stakeholders and employees.
- Provided exceptional customer service support.
- Collaborated with team of 5 in the development of an online project submission form.
- Resolved systems issues through consumer testing.
Languages
English
Full Professional
Turkish
Native or Bilingual
Timeline
Document Controller/Onboarding Officer
ISS Facility Services Australia and New Zealand
11.2023 - Current
Project Coordinator/Administrator
ISS Facility Services Australia and New Zealand
02.2023 - 11.2023
Planning and Performance Systems Officer
Goulburn Ovens Institution of TAFE
06.2021 - 02.2023
Administrator / Teacher Support
Goulburn Ovens Institution of TAFE
02.2016 - 06.2021
Personal Assistant/Errand Runner
Abrasive Adhesions / Mehmet Avci Farms
01.2016 - 10.2023
Administrator - Contract
Shepparton Show Me - Greater Shepparton City Council
04.2015 - 02.2016
Administrator/Schedule
National Infrastructure Solutions
01.2011 - 04.2015
Sales Representative
Telstra
04.2007 - 01.2011
Power BI Beginner - Business Intelligence
Nexacu
Certificate III in Business - Business
Technology Institute of Victoria
High School Diploma -
Mooroopna Secondary College
Similar Profiles
Dion GodleyDion Godley
Facility Manager St Agnes Contract at ISS Facility Services AustraliaFacility Manager St Agnes Contract at ISS Facility Services Australia
Kuldeep Kuldeep null
Building Management System Operator at ISS Facility Services AustraliaBuilding Management System Operator at ISS Facility Services Australia
ANTONIO CALVERO TOMASANTONIO CALVERO TOMAS
Housekeeping/Cleaning at ISS IRELAND LTD. ISS FACILITY SERVICESHousekeeping/Cleaning at ISS IRELAND LTD. ISS FACILITY SERVICES