Sewa Gurung
ROXBURGH PARK,VIC
Summary
Accomplished administrative professional with over a decade of experience in higher education and non-profit sectors. Proven in providing top-tier support, cultivating client relationships, and streamlining office operations. Skilled communicator and strategic thinker committed to advancing organizational success. Seeking a senior administrative role in education or related field to drive operational excellence and foster a culture of achievement.
Overview
8
8
years of professional experience
Work History
Office Manager
Women And Community Awareness Society (WOCAS)
01.2022 - 02.2024
- Collaborated closely with founder and CEO, actively engaging in various administrative, operational, and strategic initiatives of WOCAS, a non-profit organization dedicated to empowering underprivileged women and children.
- Played pivotal role in reinvigorating organizational activities following a period of dormancy; spearheaded the renewal of organization's registration, ensuring compliance with legal requirements and regulatory standards, and facilitating seamless continuity of operations
- Collaborated with company's auditor to prepare new audit reports and ensure organization's financial documents were compliant and up to date, demonstrating commitment to financial transparency and accountability
- Conducted comprehensive reviews and updates of organizational policies and procedures to enhance efficiency, transparency, and compliance with evolving legal and ethical standards.
- Facilitated planning and execution of board meetings and annual general meetings, coordinating agendas, documentation, and communication to ensure effective governance and decision-making processes.
- Implemented rigorous recruitment processes to hire and onboard new administrative staff, fostering collaborative and cohesive team environment to support day-to-day office operations.
- Cultivated and maintained productive relationships with stakeholders, including donors, partners, government agencies, and community members, to advance organization's mission and objectives.
- Led relocation of organization's office to new premises, overseeing logistical arrangements, negotiating rental agreements, and ensuring smooth transition for staff and stakeholders.
- Assisted in development and coordination of training programs aimed at enhancing skills and capabilities of staff, volunteers, and beneficiaries, fostering professional development and capacity building within organization.
International Client Services Officer
Australian Catholic University
01.2016 - 12.2021
- Effectively managed agent section of international admissions database ensuring accurate contact details were maintained for over 1000 agent offices worldwide
- Ensured agent information and files were updated and accessible in agent database, SharePoint, and ACU website, facilitating seamless collaboration and information sharing.
- Managed International agent mailbox and responded to email and phone inquiries promptly, ensuring timely and effective communication with stakeholders.
- Managed international agent contracts, from processing new applications to coordinating bi-annual agent reviews, providing performance reports to regional managers for contract renewal decisions ensuring compliance and performance optimization and managing correspondence accordingly.
- Generated annual and ad-hoc reports pertaining to agent performance and administration, providing valuable insights for decision-making and strategic planning.
- Developed and maintained manuals, forms, procedures, and training documents related to agent administration, enhancing operational efficiency and consistency.
- Prepared agent administration documents for ESOS and National Code audits, ensuring regulatory compliance and adherence to best practices.
- Supported marketing activities and represented ACU at promotional events, contributing to university's international outreach efforts.
- Assisted International Student Adviser (ISA) with administrative duties and provided accurate advice to international students in absence of ISA
Education
Bachelor of Commerce -
Federation University Australia
Ballarat, VICSkills
- Contract Administration
- Clear oral/written communication
- Database Administration
- Project Management
- Office Administration
- MS Office
- Problem-solving abilities
- Adaptability and Flexibility
- Customer Relations
- Policy and procedure modification
- Regulatory Compliance
- Continuous Improvement
Languages
English
Full Professional
Nepali
Native or Bilingual
Hindi
Professional Working
Hobbies & Interests
- Reading books
- Traveling
- Yoga and Meditation
- Photography
- Music and Movies
References
Available upon request
Timeline
Office Manager
Women And Community Awareness Society (WOCAS)
01.2022 - 02.2024
International Client Services Officer
Australian Catholic University
01.2016 - 12.2021
Bachelor of Commerce -
Federation University Australia
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