Sewa Gurung

• Worked closely with founder and CEO, actively engaging in various administrative, operational, and strategic initiatives of WOCAS, a non-profit organization dedicated to empowering underprivileged women and children.
• Played pivotal role in reinvigorating organizational activities following a period of dormancy; spearheaded the renewal of organization's registration, ensuring compliance with legal requirements and regulatory standards, and facilitating seamless continuity of operations
• Conducted comprehensive reviews and updates of organizational policies and procedures to enhance efficiency, transparency, and compliance with evolving legal and ethical standards.
• Collaborated with company's auditor to prepare new audit reports and ensure organization's financial documents were compliant and up to date, demonstrating commitment to financial transparency and accountability.
• Led relocation of organization's office to new premises, overseeing logistical arrangements, negotiating rental agreements, and ensuring smooth transition for staff and stakeholders.
• Cultivated and maintained productive relationships with stakeholders, including donors, partners, government agencies, and community members, to advance organization's mission and objectives.
• Streamlined office operations by implementing efficient filing systems that increased accessibility of important files and records for team members.
• Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
• Managed executive calendars, scheduling meetings and appointments and organised travel arrangements for executives by researching cost-effective options while accommodating individual preferences.
• Facilitated planning and execution of office events, trainings, board meetings and annual general meetings, coordinating agendas, documentation, and communication to ensure effective governance and decision-making processes.

• Effectively managed agent section of international admissions database ensuring accurate contact details were maintained for over 1000 agent offices worldwide
• Ensured agent information and files were updated and accessible in agent database, SharePoint, and ACU website, facilitating seamless collaboration and information sharing.
• Managed International agent mailbox and responded to email and phone inquiries promptly, ensuring timely and effective communication with stakeholders.
• Resolved day to day agent administration related issues promptly, fostering trust and demonstrating commitment to outstanding service
• Managed international agent contracts, from processing new applications to coordinating bi-annual agent reviews, providing performance reports to regional managers for contract renewal decisions ensuring compliance and performance optimization and managing correspondence accordingly.
• Generated annual and ad-hoc reports pertaining to agent performance and administration, providing valuable insights for decision-making and strategic planning.
• Developed and maintained manuals, forms, procedures, and training documents related to agent administration, enhancing operational efficiency and consistency.
• Prepared agent administration documents for ESOS and National Code audits, ensuring regulatory compliance and adherence to best practices.
• Supported marketing activities and represented ACU at promotional events, contributing to university's international outreach efforts.
• Worked closely with International Student Adviser (ISA) and helped ISA in organizing Orientation & Enrolment programs, Cultural events and to provide on-going support to new and current international students,
• Acted as International Student Adviser (ISA) in absence of ISA and provided accurate advice and assistance to international students.

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