Sewmi Jayawardana
Cranbourne,VIC
Summary
Diligent customer service specialist with solid background in coordinating administrative tasks and supporting executive teams. Managed office operations efficiently and facilitated successful project completions. Demonstrated organizational skills and proficiency in communication and problem-solving.
Overview
11
11
years of professional experience
Work History
Personal Care Assistant
Bluecross Hansworth
04.2022 - Current
- Responsible for daily housekeeping tasks, which includes daily laundry, changing bed linen, assisting for meals and other miscellaneous activities
- Maintained current knowledge of best practices in personal care through ongoing professional development opportunities.
- Transported individuals to events and activities, medical appointments, and shopping trips.
Administrative Coordinator
Luson Bloom Aged Care
12.2022 - 01.2023
- Facilitated smooth day-to-day operations by anticipating needs, proactively addressing potential issues, and efficiently resolving problems as they arose.
- Supported project management efforts by tracking deadlines, maintaining documentation, and communicating progress updates to stakeholders.
- Greeted visitors with professionalism and enthusiasm to provide support and direct guests to appropriate department.
- Enhanced communication between departments with timely and accurate preparation of reports and documents.
- Contributed to a positive work environment by proactively addressing employee concerns and fostering open channels of communication among colleagues.
Bookkeeping
TSG Australia
01.2019 - 01.2021
- Constantly developing and maintaining our accounting information system (MYOB) in order to meet with the accounting standards, statutory laws and other requirements
- Formulating annual budgets in conjunction with the management team and carrying out reconciliations to identify any discrepancies
- Boosted productivity by automating routine accounting tasks and leveraging technology solutions for improved workflow management.
- Updated general ledger of accounts with current, accurate and industry-compliant data to meet all internal and external audit requirements.
- Ensured timely vendor payments by managing invoice processing and expense tracking systems.
Senior Customer Care Executive
LB Finance PLC
07.2013 - 06.2017
- Resolved queries of customers over the counter as well as via emails and provided effective solutions
- Prepared customer feedback reports and analysed according to the criteria to ensure the level of customer service.
- Provided excellent customer service by efficiently resolving issues and responding to inquiries.
- Streamlined customer service processes for increased efficiency and effectiveness.
- Championed the adoption of digital tools within the department, optimizing workflows for greater productivity.
- Enhanced customer satisfaction by resolving inquiries effectively and efficiently.
- Developed strong relationships with clients, leading to repeat business and referrals.
- Met customer call guidelines for service levels, handle time and productivity.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Education
Certificate III in Agedcare - Individual Support
Einstein College of Australia
Melbourne, VIC12.2021
Master of Professional Accounting -
Melbourne Institute of Technology
Melbourne, VIC07.2019
Bsc. (Hons) - Business Management
University College Dublin
UK09.2015
Skills
- Time Management
- Attention to detail
- Multitasking
- Follow strict rules and protocols
- Punctuality
- Team work
- Excellent planner and coordinator
References
Swati Solanki
Suncorp Claim Specialist
Phone : 0430 001 094
Email : swatirajnishi@ymail.com
Timeline
Administrative Coordinator
Luson Bloom Aged Care
12.2022 - 01.2023
Personal Care Assistant
Bluecross Hansworth
04.2022 - Current
Bookkeeping
TSG Australia
01.2019 - 01.2021
Senior Customer Care Executive
LB Finance PLC
07.2013 - 06.2017
Certificate III in Agedcare - Individual Support
Einstein College of Australia
Master of Professional Accounting -
Melbourne Institute of Technology
Bsc. (Hons) - Business Management
University College Dublin
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