Summary
Overview
Work History
Education
Skills
Games
Timeline
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Ahmad Seyar Nawabi

Doveton,VIC

Summary

Dynamic Call Center Representative with a proven track record at MTN, adept in handling high call volumes and resolving complex issues, ensuring client satisfaction. Skilled in customer support and Microsoft Office, fluent in English, Persian, and Pashto. Excelled in maintaining professionalism under pressure, significantly enhancing customer service efficiency.

Overview

1
1
year of professional experience

Work History

Call Center Representative

MTN
02.2023 - 09.2023
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.

Education

High School Diploma -

Ahmad Shah Masoud High School
11.2022

Tafe Collage
Cranbourne, VIC

Skills

  • Problem-solving skills
  • Customer Support
  • Data Entry
  • Customer Service
  • Answering questions
  • Fluent in [ English, Persian, Pashto ]
  • Computer Skills
  • Calm and Professional Under Pressure
  • Microsoft Office

Games

Playing games is my biggest passion and favorite hobby.

Timeline

Call Center Representative

MTN
02.2023 - 09.2023

High School Diploma -

Ahmad Shah Masoud High School

Tafe Collage

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Ahmad Seyar Nawabi