Seyedeh Negar Heydari
Mayfield,NSW
Summary
Motivated retail sales professional with experience in dynamic, high-performance environments and a proven record of boosting sales and customer loyalty through individualized service. Resourceful individual skillful in learning customer needs, directing to desirable merchandise and upselling to meet sales quotas. Committed to strengthening customer experiences with positivity and professionalism when answering requests and processing sales.
Overview
7
7
years of professional experience
Work History
Customer Service
Khatereh Store
10.2018 - 05.2020
- Assisted customers in making product selections by
understanding their preferences and requirements - Actively promoted store products utilizing upselling
techniques to recommend complementary items - Responded to customer requests for products, services, and company information.
- Managed cash register operations, including both
cash and card payments, and ensured accurate end-of day cash reconciliations - Conducted weekly stock checks and reported
discrepancies
Retail Sales Assistant
Rituals Cosmetics
09.2020 - 06.2023
- Greeted customers and helped with product questions, selections, and purchases.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Assisted customers with prompt and polite support in-person and via telephone.
Customer Service/Receptionist Assistant
Dolphin Hotel
03.2016 - 03.2018
- Built strong relationships with customers and colleagues by providing friendly and personable service.
- Responded to customer calls and emails to answer questions about products and services.
- Facilitated smooth check-in/check-out processes, enhancing overall guest satisfaction.
- Answered customer questions about availability, promotional offers, and loyalty programs.
Education
Master of Arts - English Philology
Georg August University of Goettingen
Goettingen, Germany09.2023
Bachelor of Arts - English Literature
Guilan University
Iran 07.2016
Skills
- Processing Payments
- Product and Services Sales
- Visual Merchandising
- Stocking and Replenishing
- Cash Handling
- Problem solving
- Strong communication
- Order tracking
Languages
English
Full Professional
German
Professional Working
Persian
Native or Bilingual
Timeline
Retail Sales Assistant
Rituals Cosmetics
09.2020 - 06.2023
Customer Service
Khatereh Store
10.2018 - 05.2020
Customer Service/Receptionist Assistant
Dolphin Hotel
03.2016 - 03.2018
Master of Arts - English Philology
Georg August University of Goettingen
Bachelor of Arts - English Literature
Guilan University
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