SEYLAIN CHHAY
HAWTHORN EAST,VIC
Summary
Well-qualified Beauty Therapist with skills and abilities needed to succeed. Possessing strengths in task prioritization and customer service. Ready to leverage training and experience to take on new professional challenges.
Driven Retail professional with top-notch sales abilities, service-oriented nature and analytical approach to resolving customer problems. Sell beauty cosmetic products while adapting to new industry trends and changing customer desires.
Reliable and upbeat Beauty Adviser successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.
Overview
11
11
years of professional experience
Work History
Beauty Advisor
LVMH Perfumes & Cosmetic Group
Chadstone, Vic
08.2017 - Current
- Processed payments, entering sales in register for prompt customer service.
- Maintained counter and display areas for cleanliness and organization.
- Helped customers feel relaxed and comfortable through conversation and personal relatability.
- Arranged merchandise to present visually appealing displays and attract clientele.
- Kept work areas, tools and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Promoted additional products and services to increase sales numbers and revenue with diverse selection.
- Met sales goals, supporting organizational health through consistent and reliable service.
Owner/Operator
Self Employed
Crows Nest, NSW
08.2014 - 04.2016
- Managed day-to-day business operations.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Developed and nurtured lasting customer relationships by projecting professional corporate image and responding quickly to logistical and scheduling issues.
- Assessed income and expenses and adapted plans to improve profit levels.
- Trained and motivated employees to perform daily business functions.
- Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
- Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
2IC Lancome Cosmetic Myer Sydney City Store
Loreal Luxe
Sydney, NSW
04.2013 - 08.2014
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed..
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Counter Management, End of Day report, Rosters, staff Training and Coaching, Merchandising, Drive Sales, Promotion & Incentive
- Exceeded goals through effective task prioritization and great work ethic.
Beauty Therapist (Biotherm Myer Sydney)
Loreal Luxe
Sydney, NSW
09.2011 - 12.2012
- Carried out day-day-day duties accurately and efficiently.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Beauty Advisor, Skin product advice, Beauty Therapy, and Facial Performances
- Served customers and followed outlined steps of service.
Store Manager (BP Connect)
JASBE PTY LTD
Chatsworth, NSW
11.2009 - 08.2011
- Carried out day to day duties accurately and efficiently.
- Payroll, Account Payable, Banking, Inventory, Management and Staff Training.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Resolved problems, improved operations and provided exceptional service.
- Improved operations through consistent hard work and dedication.
- Participated in team-building activities to enhance working relationships.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
Education
Certificate IV - Real Estate
Melbourne Polytechnic
Preston, VIC04.2017
Diploma - Beauty Therapist
The Australasian College
Ultimo, NSW04.2008
Certificate II - Business Administration
Canley Vale High School
Canley Vale, NSW01.2004
Secondary School - General Studies
Canley Vale High School
Canley Vale, NSW12.2003
Skills
- Rewards Programs
- Cross-Selling and Upselling
- Strong Communication and Interpersonal Skills
- Cosmetics and Facial Care Services
- Building Customer Loyalty
- Customer Needs Assessment
- Sales and Promotions
- Engaging with Diverse Customers
Timeline
Beauty Advisor
LVMH Perfumes & Cosmetic Group
08.2017 - Current
Owner/Operator
Self Employed
08.2014 - 04.2016
2IC Lancome Cosmetic Myer Sydney City Store
Loreal Luxe
04.2013 - 08.2014
Beauty Therapist (Biotherm Myer Sydney)
Loreal Luxe
09.2011 - 12.2012
Store Manager (BP Connect)
JASBE PTY LTD
11.2009 - 08.2011
Certificate IV - Real Estate
Melbourne Polytechnic
Diploma - Beauty Therapist
The Australasian College
Certificate II - Business Administration
Canley Vale High School
Secondary School - General Studies
Canley Vale High School
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