Seylain Chhay
Melbourne,VIC
Summary
Senior beauty professional with over 15 years of experience across luxury skincare, retail leadership, and dermal therapy. Extensive background within L’Oréal Luxe brands, specialising in advanced skin consultations, personalised treatment planning, and delivering results-driven skincare solutions.
Proven track record in achieving strong sales performance, building long-term client relationships, and supporting team development, including leading a Lancôme counter to Top 2 national ranking. Qualified in advanced dermal therapy with a strong passion for clinical skincare and helping clients achieve long-term skin health.
Combines luxury service expertise with clinical skincare knowledge and is committed to continuous learning and professional growth within the aesthetics industry.
Overview
17
17
years of professional experience
6035
6035
years of post-secondary education
Work History
National Education Manager Lancome
Loreal Luxe
Melbourne , Vic
01.2026 - 03.2026
- Developed training materials for product knowledge and sales techniques.
- Conducted workshops to enhance team skills and product expertise.
- Collaborated with marketing to align educational content with brand messaging.
- Assisted in onboarding new staff and providing ongoing support.
- Managed scheduling for training sessions and events across locations.
- Supported the implementation of digital learning platforms for remote education initiatives.
- Organized training sessions to educate staff on new policies and procedures.
- Planned field trips for students in order to enhance their understanding of course material.
- Mentored team members to succeed and advance within department and company.
L’Oréal Luxe – Multi-Brand Traveller Beauty Adviso
Loreal Luxe
Chadstone , Vic
09.2024 - 01.2026
- Provided support across multiple L’Oréal Luxe brands and retail locations including Lancôme, Ysl, Armani Cosmatic and Fragrances within The Loreal Luxe Porfolio.
- Delivered advanced skincare consultations and personalised products and services across all Loreal Luxe Brand.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Worked with cross-functional teams to achieve goals and KPI.
- Built strong client relationships and repeat business
Lancôme – Counter Manager | Myer Chadstone
Loreal Luxe
Chadstone , Vic
08.2022 - 09.2024
- Managed daily operations of luxury cosmetic counter.
- Trained and mentored new staff on product knowledge and sales techniques.
- Developed strong relationships with customers to enhance brand loyalty.
- Coordinated promotional events to showcase new product launches.
- Collaborated with departments store within the organization on special projects as needed.
- Organized promotional events to maximize sales opportunities in the store.
- Reviewed and analyzed business performance on daily, weekly, monthly, seasonal and annual basis.
- Scheduled shifts for employees according to staffing needs of the store.
Christian Dior Cosmetics Traveller
LVMH
Chadstone , Vic
10.2019 - 08.2022
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Worked with cross-functional teams to achieve goals and KPI
Christian Dior 2IC Myer Chadstone
LVMH
Chadstone , Vic
04.2017 - 10.2019
- Supported counter operations and team performance daily.
- Maintained strong individual sales results
- Delivered premium skincare, make up and fragrances consultations
- Assisted with team supervision
- Provided support and guidance to colleagues to maintain a collaborative work environment.
Business Owner – FIX Café
Self Employed
Crows Nest
04.2013 - 04.2016
- Managed daily operations and workflows to ensure business efficiency.
- Developed marketing strategies to enhance brand visibility and reach.
- Oversaw financial management, including budgeting and expense tracking.
- Built strong relationships with clients to foster loyalty and repeat business.
- Trained and mentored staff to improve team performance and service quality.
- Interviewed, trained, and supervised employees.
- Managed operations budgeting, accounts payable, and accounts receivable and payroll.
- Reconciled daily sales, prepared bank deposits and assessed financial transaction reports.
- Delegated work to staff, setting priorities and goals.
Lancôme – 2IC | Myer Sydney City
Loreal Luxe
03.2013 - 03.2014
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and KPI.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Provided excellent service and attention to customers when face-to-face or on Phone.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Assisted with team development
- Supported counter operations
Biotherm – Beauty Therapist Specialist | Myer Sydn
Loreal Luxe
05.2011 - 11.2012
- Provided personalized skincare consultations to enhance client satisfaction.
- Delivered high-quality facial treatments using advanced products and techniques.
- Maintained a clean and organized treatment environment for optimal client experience.
- Educated clients on product usage and skincare routines for home care.
- Collaborated with team members to ensure seamless service delivery during busy periods.
- Developed relationships with existing customers through providing excellent service standards whilst promoting additional services.
BP Chatswood – Store Manager
Jasby Pty Ltd
01.2009 - 05.2011
- Supervised daily store operations and maintained high standards of customer service.
- Trained and mentored staff to enhance sales techniques and product knowledge.
- Managed inventory levels and coordinated restocking of merchandise efficiently.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Managed daily banking activities such as deposits and withdrawals.
- Prepared monthly reports on sales figures, expenses, profits.
- Delegated work to staff, setting priorities goals and daily KPI
Education
Advance Dermal Therapist And Aesthetics Beauty
Brisbane , Qld Diploma of Beauty Therapist
Highest School Certificate
Skills
- Advanced skin consultations & skin analysis
- Dermal therapy treatments (microneedling, LED, facials, chemical peels and oxygen facial)
- Clinical skincare knowledge
- Luxury client experience
- Client retention & relationship building
- Team leadership & coaching
- Training & education delivery
- Multi-brand luxury experience
- Business & counter management
- Proven top sales performance
- Independent and adaptable working style
Timeline
National Education Manager Lancome
Loreal Luxe
01.2026 - 03.2026
L’Oréal Luxe – Multi-Brand Traveller Beauty Adviso
Loreal Luxe
09.2024 - 01.2026
Lancôme – Counter Manager | Myer Chadstone
Loreal Luxe
08.2022 - 09.2024
Christian Dior Cosmetics Traveller
LVMH
10.2019 - 08.2022
Christian Dior 2IC Myer Chadstone
LVMH
04.2017 - 10.2019
Business Owner – FIX Café
Self Employed
04.2013 - 04.2016
Lancôme – 2IC | Myer Sydney City
Loreal Luxe
03.2013 - 03.2014
Biotherm – Beauty Therapist Specialist | Myer Sydn
Loreal Luxe
05.2011 - 11.2012
BP Chatswood – Store Manager
Jasby Pty Ltd
01.2009 - 05.2011
Advance Dermal Therapist And Aesthetics Beauty
Diploma of Beauty Therapist
Highest School Certificate