Summary
Overview
Work History
Education
Skills
Volunteer Experience
References
Languages
Timeline
Generic

Seyma Keskin

Sydney,NSW

Summary

Highly organized and experienced in customer service, healthcare, and sales. Developed strong communication and time management skills. Detail-oriented team player excelling in organizing tasks and handling multiple projects simultaneously with a high degree of accuracy. Ability to effectively manage time and prioritize tasks, consistently meeting deadlines and delivering exceptional results.

Overview

5
5
years of professional experience

Work History

Dental Nurse & Reception

Greendoor Dental
02.2024 - Current
  • Scheduling appointments, coordinating with the team, greeting patients, handling phone calls, addressing patient inquiries, booking appointments, managing records, billing, administrative tasks
  • Maintained adequate stock of emergency drugs, dental materials and instruments to deliver high-quality patient care.
  • Supported dentists during complex procedures, ensuring accurate execution and successful outcomes.
  • Demonstrated commitment to patient safety by adhering strictly to established protocols and guidelines for infection control, radiation exposure minimization, and hazardous materials handling.
  • Maintained detailed patient records accurately, ensuring data privacy regulations compliance and facilitating seamless coordination among dental staff.
  • Actively contributed to a positive work environment by fostering open communication, teamwork, and mutual respect among dental team members.
  • Improved infection control standards by meticulously sterilizing instruments and maintaining a clean workspace.

Receptionist

Lakemba Medical Services
09.2022 - 04.2023
  • Inputting data into excel for patients billed privately
  • Managed approximately 50 incoming calls, emails and faxes per day
  • Resolved customer problems and complaints.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
  • Answered central telephone system and directed calls accordingly.
  • Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
  • Handled sensitive information with discretion while maintaining strict confidentiality standards.
  • Assisted with onboarding new clients and securing paperwork completion.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.

Sales Consultant Representative

FREEDOM FURNITURE
03.2021 - 10.2021
  • Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
  • Reached and Exceeded KPIs
  • Used consultative sales techniques to understand customer needs and recommend relevant products and services.
  • Provided sales and customer service assistance to walk-in traffic
  • Followed up with existing customers to provide additional support and address concerns.
  • Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
  • Contributed to a positive work environment by supporting fellow Sales Consultants in achieving their individual goals and targets.
  • Boosted customer satisfaction by providing personalized consultations and tailored product recommendations.
  • Generated increased sales revenue through effective lead generation and follow-up efforts.
  • Responded to telephone and in-person requests for information.
  • Maintained sense of urgency in answering customer questions and requests through email or voice messaging.
  • Enhanced team performance by sharing successful sales strategies and best practices in regular team meetings.

Team Member

Kmart
10.2019 - 02.2021
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Learned all required tasks quickly to maximize performance.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Contributed to team success by completing jobs quickly and accurately.
  • Operated register to process payments and collect cash payment for order totals.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Addressed and resolved customer complaints in polite and professional manner.
  • Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
  • Assisted with inventory counts and stocking of merchandise.
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Provided exceptional support to colleagues by sharing knowledge, offering assistance, and fostering teamwork.

Education

Certificate - Dental Assisting

Tafe
07.2023

High School Diploma -

AMITY COLLEGE HIGH SCHOOL
Sydney, NSW
11.2019

Skills

  • Great communication skills
  • Effective time management
  • Working well in teams
  • First Aid Certificate
  • Infection Control
  • Safety Management
  • Professionalism and Ethics
  • Infection control expertise
  • Special needs patients care
  • Patient Records Management
  • Detail Oriented

Volunteer Experience

  • Nursing Home, Assistant, Engaging in conversation with residents. Assisting patients to dining area. Engaging in fun activities such as ball passing, cooking etc.
  • Fundraising, Amity College Preston’s – Prepared and sold food while leading a team of students to raise over $600 of relief of funds for third world countries.

References

Available upon request

Languages

Turkish
Native or Bilingual

Timeline

Dental Nurse & Reception

Greendoor Dental
02.2024 - Current

Receptionist

Lakemba Medical Services
09.2022 - 04.2023

Sales Consultant Representative

FREEDOM FURNITURE
03.2021 - 10.2021

Team Member

Kmart
10.2019 - 02.2021

Certificate - Dental Assisting

Tafe

High School Diploma -

AMITY COLLEGE HIGH SCHOOL

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Seyma Keskin