Summary
Overview
Work History
Education
Skills
Referrals
Languages
Timeline
Generic

Sezer Sirin

Lidcombe,Australia

Summary

Experienced & detail-oriented Customer Service and Sales Professional with experience in all manner of business-to-consumer matters. Highly skilled in oral & written communication, active listening & analytical problem-solving. Enhances customer experiences by building rapport, understanding customer desires & providing customized solutions aimed at building satisfaction and trust.

Overview

6
6
years of professional experience

Work History

Retail Sales Associate

Adidas
03.2022 - 01.2025
  • Greeted customers and helped with product questions, selections, and purchases
  • Answered questions about store policies and addressed customer concerns
  • Built and maintained friendly relationships with regular customers, remembering past inquiries and details
  • Used POS system to process sales, returns, and gift card activations
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers
  • Balanced and organized cash register by handling cash, counting change, and accounting for receipts
  • Maintained clean sales floor and straightened and faced merchandise
  • Stocked merchandise, clearly labeling items, and arranging according to size or color

Online Store Administrator

Brand Ventures
07.2019 - 06.2021
  • Utilized Microsoft Excel to prepare & upload daily Stock On Hand data feeds to an interface used by drop shipping retailer customers
  • Received drop ship orders from retailer customers & uploaded them to a shared business engine for warehouse processing
  • Processed approximately 200 online orders a day
  • Diligently answered customer inquiries & helped resolve customer issues via phone calls & email
  • Answered anywhere between 40-60 customer calls & emails a day
  • Consistently updated & maintained a database of existing retailer customers & their sales performance on Microsoft Excel
  • Managed an online Shopify store by constantly processing retail orders & resolving customer inquiries
  • Regularly communicated between customers & freight companies to resolve logistics issues
  • Worked closely with General Manager to effectively improve operations & provide exceptional customer service

Education

Record of School Achievement -

Marsden High School
West Ryde, NSW
10.2018

High School -

Gilroy Catholic College
Castle Hill, NSW
12.2016

High School -

Marsden High School
West Ryde, NSW
06.2015

Skills

  • Communication & Interpersonal Skills
  • Management & Problem-Solving Skills
  • Excellent Written & Verbal Communication
  • Critical Thinking & Decision-Making
  • Ability to Learn & Adapt
  • Team Co-operation
  • Work Ethic
  • Leadership

Referrals

  • Murat Tok, Director of Brand Ventures, +61 414 651 335, murat@brventures.com.au
  • Axel Wilson, Online Operations Manager for Brand Ventures, +61 435 546 978, online@mycar.net.au
  • Maureen Khoury, Operations Manager for Adidas Homebush, +61 424 422 447, mmazz74@yahoo.com.au
  • Aanisha Kendall, 3IC at Adidas Homebush, +61 421 163 016, aakendall88@gmail.com
  • Amirah Kusnaedi, 3IC at Adidas Homebush, +61 452 220 106, amirahkusnaedi@outlook.com

Languages

English
Native or Bilingual
Turkish
Native or Bilingual

Timeline

Retail Sales Associate

Adidas
03.2022 - 01.2025

Online Store Administrator

Brand Ventures
07.2019 - 06.2021

High School -

Gilroy Catholic College

High School -

Marsden High School

Record of School Achievement -

Marsden High School

Similar Profiles

CREATE PROFILE
Sezer Sirin