SHA PAISLEY
Sackville North,NSW
Summary
Customer service and coaching professional with over 20 years’ experience across financial services, training, and community support environments. Proven ability to build strong client relationships, resolve complex issues, and deliver consistent results in fast-paced settings. Experienced life coach with a holistic, client-centred approach, combining empathetic communication with practical, solution-focused strategies to support personal and professional growth. Recognised for integrity, reliability, and the ability to engage, motivate, and support diverse individuals.
Overview
20
20
years of professional experience
Work History
Intuitive Coach
Self-Employed
Sackville North
05.2021 - Current
- Deliver one-on-one coaching sessions tailored to individual client goals
- Design personalised development plans to improve confidence, performance, and wellbeing
- Provide ongoing accountability, motivation, and structured support
- Build strong client relationships through trust, empathy, and clear communication
Document Creation (Part-Time)
Debt Angel
Warriewood
08.2017 - 04.2018
Call Centre Consultant (Part-Time)
Commonwealth Bank of Australia
Parramatta
08.2016 - 04.2017
- Managed high-volume inbound and outbound calls across banking, lending, and hardship services
- Conducted collections activity, negotiating payment arrangements with customers experiencing financial hardship
- Maintained 84% effectiveness rate on payment arrangements
- Delivered high-quality customer service while meeting KPIs and compliance standards
- Liaised with multiple departments to resolve complex customer issues
- Accurately recorded customer interactions and agreements in CRM systems
Contract Trainer
Sha Paisley Training & Development
Maraylya
04.2013 - 10.2016
- Delivered Certificate III training in Retail and Business through face-to-face programs
- Achieved 98% student retention and completion rate
- Developed training materials, assessment tools, and mapped units of competency
- Managed stakeholder relationships across RTOs and participants
- Completed reporting and compliance documentation
Social Educator
Sylvanvale Foundation
Sydney
07.2010 - 12.2012
- Supported young women with trauma backgrounds in a residential setting
- Assisted with life skills, community participation, and personal development
- Managed high-behaviour environments within a team-based setting
- Completed daily reporting, medication assistance, and stakeholder liaison
Retail Store Manager
Gold Buyers
Sydney
01.2008 - 01.2010
Cashier / Food Service
Billy’s Bistro
Riverstone
01.2006 - 01.2008
Education
Certified Youth Mentor -
Raise Mentoring
Love & Authenticity Practitioner -
Intuitive Life Coaching
Certificate IV -
Training & Assessment
Certificate IV -
Small Business Management
Certificate IV -
Disability
Certificate III -
Business Administration
Certificate III -
Retail Operations
Skills
- Client Relationship Management
- Stakeholder Engagement & Communication
- Conflict Resolution & De-escalation
- Training Delivery & Assessment
- Program Design & Implementation
- Analytical Thinking & Problem Solving
- Reporting, Documentation & Compliance
- Microsoft Office Suite
Accomplishments
- Achieved 98% student retention and completion rate in accredited training programs
- Maintained 84% effectiveness rate in collections and payment arrangements
- Delivered high-volume customer service across inbound and outbound channels in a regulated banking environment
- Successfully designed and delivered personalised coaching programs supporting client growth and performance
- Built strong stakeholder relationships across clients, teams, and external organisations
References
Available on request
Leadership And Capability
- Coaching, Mentoring & Capability Development
- Performance Improvement & Outcomes Focus
- Cross-Functional Collaboration
- Leadership, Initiative & Accountability
Capability Profile
A versatile professional recognised for delivering results, developing capability in others, and building strong stakeholder relationships.
Timeline
Intuitive Coach
Self-Employed
05.2021 - Current
Document Creation (Part-Time)
Debt Angel
08.2017 - 04.2018
Call Centre Consultant (Part-Time)
Commonwealth Bank of Australia
08.2016 - 04.2017
Contract Trainer
Sha Paisley Training & Development
04.2013 - 10.2016
Social Educator
Sylvanvale Foundation
07.2010 - 12.2012
Retail Store Manager
Gold Buyers
01.2008 - 01.2010
Cashier / Food Service
Billy’s Bistro
01.2006 - 01.2008
Certified Youth Mentor -
Raise Mentoring
Love & Authenticity Practitioner -
Intuitive Life Coaching
Certificate IV -
Training & Assessment
Certificate IV -
Small Business Management
Certificate IV -
Disability
Certificate III -
Business Administration
Certificate III -
Retail Operations