Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
References
Residency
Timeline
Generic

SHAALINI SELVARAJ

Sydney,Australia

Summary

Seasoned IT professional with 17 years of experience in DevOps and Site Reliability Engineering across Banking, Telecom, and Insurance sectors. Proven track record in managing teams of up to 18 members, implementing CI/CD processes, and utilizing AWS cloud services. Expertise in SRE principles, incident management, and Agile methodologies, ensuring high operational efficiency and customer satisfaction. Strong skills in automation, problem-solving, and technical documentation, contributing to seamless project transitions and platform stability.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Site Reliability Engineer

Commonwealth Bank of Australia (CBA)
Sydney, Australia
12.2021 - Current
  • Working in Financial Crime's in Fraud space. Involved in site reliability engineering, production support, service management and observability engineering for the applications built in Pega Technology.
  • Involved in cloud migration activity
  • Performed and involved in Control Testing and PenTesting

DevOps Production Support

Commonwealth Bank of Australia (CBA)
Sydney, Australia
10.2018 - 12.2021
  • Worked in large number of Pega applications from Finsetts,Retail Discharge,KYC, NPP,RBS,Home Loan,Daisy and All the Fincrime apps. Involved in Devops production support, service management for the applications built in Pega Technology.
  • Interacts with Business to gather the requirements and will enhance the same
  • Handled Senior management calls and Status update calls and reporting with clients
  • Leading development and operations processes inside team
  • Planning, reviewing, and executing system changes under ITIL
  • Create and maintain fully automated CI/CD pipelines for code deployment using Octopus
  • Deploy
  • Providing and maintaining technical documentation
  • Work collaboratively with team members to ensure successful delivery and implementation of assigned tasks
  • Responds quickly to production Incidents and reports them to management immediately

Business Analyst

AIG Global Services, Inc.
Chennai, India
02.2015 - 10.2018
  • Company Overview: AIG US deals with the commercial insurance product offerings such as Travel, Health and Personal Accident Property Causality by providing suitable insurance plan.
  • Interacted with Project owners/Business Owners and received the transition for 86 applications from Planning till Steady state
  • Have good experience in business and technical analysis with a strong ability to communicate and convert client’s requirements into concise representation to the team involving work
  • Handled Senior management calls and Status update calls with clients
  • Strong Problem Solving & Communication skills, and able to shift priorities to meet business needs and expectations
  • Guided team on troubleshooting the issue and involved in enhancement activity
  • Ensuring all the incidents/tickets reported by customers are handled on priority basis and repetitive incidents are categorized to problems and fixes will be given within customer expected timelines
  • AIG US deals with the commercial insurance product offerings such as Travel, Health and Personal Accident Property Causality by providing suitable insurance plan.

Manager

AIG Global Services, Inc.
Chennai, India
12.2014 - 01.2015
  • Company Overview: AIG APAC deals with the consumer insurance product offerings such as Travel, Health and Personal Accident Property Causality by providing suitable insurance plan.
  • Having experience as a managerial role like Policy Reviews and planning, Client Reports and presentation and team building, mentoring
  • Well versed in Requirements/Change Management, Impact Analysis and Gap Analysis
  • Understanding the ASG activities and proactively monitoring the group mail box (queue) and quickly responding to the issue raised and prepared for a very high level of availability
  • We are part of AIG APAC Regional support center, closely work with the customer
  • Ensuring all the incidents/tickets reported by customers are handled on priority basis and repetitive incidents are categorized to problems and fixes will be given within customer expected timelines
  • AIG APAC deals with the consumer insurance product offerings such as Travel, Health and Personal Accident Property Causality by providing suitable insurance plan.

Test Environment Manager

CITI Global Markets
Bangalore, India
12.2012 - 11.2014
  • Company Overview: CITI Front office banking application. Citi global equities markets facilitate the markets as a broker for its customers as well as itself for proprietary trading.
  • Responsible for test environment deployments and reporting the status to the owner
  • Managing and guiding the team on requests. Involved in providing Knowledge Transfer for the new resources
  • Responsible for test case execution for releases. Documenting the defects faced during testing
  • Involved in implementing Patch installation and deployments as per the requirement from the client
  • Involved in version upgrade of different processes and updating the tables via Sybase and EMMA as per the request
  • Had involved in troubleshooting the issues and worked closely with development team for fixes during releases
  • Involved in providing access to applications which we are supporting
  • Had conducted Business calls for EMEA and APAC Business effectively and has Supported NAM Business in night's shifts and documented the issues with resolution effectively
  • Had focused on customer needs, acts on feedback and looks for ways to improve service
  • Had calls with clients and cleared the issues raised by them and need to ensure accessibility for customers in different time zones
  • Performing Sanity, functional testing during deployments/releases
  • The process will be start/stop via Autosys and VERITAS cluster command
  • Had arranged weekly call with the client and provided the status of the project
  • CITI Front office banking application. Citi global equities markets facilitate the markets as a broker for its customers as well as itself for proprietary trading.

Support Engineer

British Telecom
Chennai, India
09.2007 - 11.2012
  • Company Overview: ACE IVR is the Automated Customer interface – Interactive Voice Response System. The ACE system provides all BT customers in the UK with 24-hour automated customer service.
  • Handling customer issues, Deployments/Releases calls & SLA compliance
  • Involved in supporting Nortel multisite environment
  • Involved in various deployments and VERITAS patch installation on Nortel MPS 500 servers
  • Involved in installing Nuance grammar on OSCAR server for speech-based applications
  • Written shell script for the reducing the manual effort on the applications
  • Raised more than 100 changes as per the requirement from client and development team and deployed the changes successfully
  • Involved in solving P1 incident by arranging calls with respective teams and provided solution by checking the logs. Received client appreciation for immediate turnaround on time
  • Handled predefined daily and weekly activities required for maintaining the availability of the application
  • Had scheduled weekly calls with client and provided update on the status of project
  • Proactive monitoring of the application performance to ensure early detection of potential issues and resolving them before being encountered by the end users
  • Proactive monitoring of Scheduled jobs for ensuring their correct and complete execution
  • Involved in Reviewing and handling of the raise scripts appropriately
  • Handling bridge cases of types – Incident, Problem, Change and Service Requests raised against the application
  • ACE IVR is the Automated Customer interface – Interactive Voice Response System. The ACE system provides all BT customers in the UK with 24-hour automated customer service.

Education

M.B.A - Human Resource Management

Annamalai University
Chennai

Bachelor of Science - Information Technology

Kongu Engineering College
Perundurai

Skills

  • VBA programming
  • UNIX shell scripting
  • Database management (SQL, PL/SQL, Sybase, Oracle 12c, Oracle 19c)
  • Application servers (JBOSS, Tomcat)
  • Service management (MyService, JIRA, ServiceNow)
  • Monitoring tools (SONIC, AppDynamics, Splunk, Observe)
  • Pega PRPC development
  • Continuous integration (TeamCity, Octopus)
  • Version control (GitHub)
  • Cloud services (AWS DevOps)

Certification

  • ITIL V3
  • Six Sigma (yellow Belt)
  • PCSA

Accomplishments

  • Taken ownership and successfully completed the application transition directly from the client British Telecom, CITI global markets Inc. and AIG(American Insurance Group).
  • Awarded ‘Star of the Month’ award for good service delivery and driving many E2E design issues effectively.
  • Awarded for clearing Operational War Gaming in British Telecom.
  • ‘Six Sigma’ yellow belt certified.
  • Achieved Q3 excellence award-Breakthrough outcome award as part of Sirius Single Case Management team contributed to successful audit action closures by proactively sourcing and providing required information before the deadline. This involved detailed documentation review, system analysis, and collaboration with multiple stakeholders to ensure comprehensive compliance. My proactive approach helped prevent potential audit findings and strengthened our control environment.
  • Supported Control testing by effectively explaining technical control design and logic in non-technical language. This facilitated better understanding among stakeholders and enabled efficient sign-off processes. My documentation and explanations have been used as templates for future control testing.
  • Supported multiple audit-related requests across Fincrime Fraud applications TM, ECDD, ELM and other areas. In addition, worked on certificate updates related with the applications.

References

  • Kevin Callaghan, Product Owner / Senior Engineering Manager at CommBank, kevin.callaghan@cba.com.au
  • Evanna Liu, Service Manager at CommBank, Evanna.Liu@cba.com.au

Residency

Australian Permanent Resident

Timeline

Site Reliability Engineer

Commonwealth Bank of Australia (CBA)
12.2021 - Current

DevOps Production Support

Commonwealth Bank of Australia (CBA)
10.2018 - 12.2021

Business Analyst

AIG Global Services, Inc.
02.2015 - 10.2018

Manager

AIG Global Services, Inc.
12.2014 - 01.2015

Test Environment Manager

CITI Global Markets
12.2012 - 11.2014

Support Engineer

British Telecom
09.2007 - 11.2012

M.B.A - Human Resource Management

Annamalai University

Bachelor of Science - Information Technology

Kongu Engineering College

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SHAALINI SELVARAJ