SHAALINI SELVARAJ
Sydney,NSW
Summary
- Results-driven IT professional with 17 years of experience delivering outcomes at the intersection of DevOps, Site Reliability Engineering (SRE), Risk Management, and Product Leadership across Banking, Telecom, and Insurance sectors. Proven ability to align technology delivery with business strategy, regulatory compliance, and operational resilience.
- Hands-on experience with CI/CD pipelines, AWS infrastructure, Splunk, Grafana, and enterprise servers (Tomcat, WebSphere, JBoss).
- Deep understanding of SRE principles—including SLIs, SLOs, error budgets, and proactive monitoring—to drive automation and reliability at scale.
Successfully led incident management, root cause analysis, and long-term reliability initiatives for critical platforms. - Strong background in incident, change, and release management, with a consistent focus on meeting SLA/OLA targets.
- Experienced in control testing, audit readiness, privileged access onboarding (PRIVAS), and CAP/PEN testing in high-risk and regulated environments.
In-depth knowledge of AML/CTF, Sanctions, QA, and internal audit processes, supporting the development of risk strategies, policies, and governance frameworks. - Proven ability to bridge the gap between technical and non-technical stakeholders, ensuring alignment of risk, compliance, and business goals.
- Skilled in identifying and mitigating deployment risks through automated controls and effective cross-team collaboration.
- Experienced in Agile product management, including backlog grooming, prioritization, and roadmap planning, with a strong focus on delivering iterative, compliant, and customer-centric solutions.
- Successfully led and mentored a team of 18 engineers, cultivating a culture of ownership, automation, and continuous improvement grounded in modern SRE and DevOps practices.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Senior Site Reliability Engineer
Commonwealth Bank of Australia
12.2021 - Current
- Executed DevOps production support and site reliability engineering within Financial Crime's Fraud domain.
- Created playbooks for applications utilizing Pega Technology.
- Led cloud migration initiatives and coordinated efforts with infrastructure teams.
- Clearly understood customers' needs and implemented changes to deliver results on time.
- Conducted testing of CAP Testing and executed testing to assess business impact.
- Identified control considerations and provided findings.
- Facilitated effective project management and ensured timely delivery of solutions.
- Developed talent through mentorship, focusing on adaptability and learning agility.
- Work collaboratively with different teams to solve customer and business problems within an Agile framework.
- Implemented incident response strategies to enhance system reliability and minimize downtime.
Tech Lead
HCL Australia Services Pty Ltd
10.2018 - 12.2021
- Effectively managed Pega applications, including the highly impactful Financial settlement and Financial crime apps, driving improvements and ensuring performance.
- Experienced in production support and service management for the Pega applications.
- Facilitated process improvement initiatives to enhance system performance and collaborated with business units and other teams.
- Conducted status updates with senior management and directors.
- Directed the development of process improvements within the team, planned and reviewed system changes, and executed them following ITIL standards. Also created and implemented automated CI/CD processes.
- Proficient in leading cross-functional teams to deliver high-quality applications and services.
- Supported business units with development, testing, and deployment of new applications and features.
- Collaborated in transitioning projects into teams, experienced in leading projects lifecycle.
- Dedication to identifying opportunities for process improvements, resulting in significant cost reduction and enhanced productivity.
Senior Business Analyst
HCL Technologies Ltd
02.2015 - 10.2018
- Performed business and technical analysis to translate client requirements into deliverables. Possesses excellent communication skills to present complex data findings to non-technical stakeholders.
- Organized and led client review management to provide regular updates and ensure ongoing client engagement.
- Demonstrated strong problem-solving skills, adapting priorities to meet business needs.
- Proven in troubleshooting and resolving technical issues and identifying root causes.
- Directed the development of technical solutions and ensured successful implementation.
- Successfully led mentoring of junior team members, providing guidance and support.
- Collaborated with cross-functional teams to achieve business objectives.
- Strong understanding of Agile methodologies and experienced in leading projects lifecycle.
Senior Technical Engineer
HCL Technologies Ltd
12.2014 - 01.2015
- Led comprehensive Pega reviews, impactful client presentations, and behavior-building initiatives to significantly enhance performance.
- Effectively executed requirements and change management processes, ensuring full alignment with project objectives.
- Conducted thorough impact and gap analysis.
- Identified key areas for process and service success, ensuring timely response to client needs.
- Provided project management support for ASG activities, providing prompt and effective response to all raised issues.
- Collaborated closely with customers as part of the ASG Pega Technical Support Center, successfully addressing their needs and delivering exceptional support.
Test Lead
HCL Technologies Ltd
12.2012 - 11.2014
- Responsible for creating and executing business requirements, test plans, and test scripts.
- Ensured defects and issues are tested for confirmation.
- Regularly conducted test and defect reporting.
- Assisted in defining and executing User Acceptance Testing (UAT) strategy for projects within the team.
- Collaborated with Program Test Management, ensuring timely delivery of solutions and business analysis.
- Worked with the Program Test Manager to help develop a test management plan, ensuring all aspects of testing are covered.
- Skilled in risk assessment and risk management, ensuring that all testing activities are aligned and mitigated early in the development cycle.
Member Technical Staff
HCL Technologies Ltd
09.2007 - 11.2012
- Facilitated the transition of 6 applications from development to production with minimal impact and business disruption.
- Conducted weekly status calls with clients to deliver project updates and ensure alignment.
- Provided technical support and performance, enabling rapid issue resolution.
- Ensured timely delivery and escalation of issues to the appropriate teams.
- Led resolution of production issues, coordinating cross-team communication and analyzing logs.
- Progressed from the role of design requests, deploying modifications as per client specifications.
- Automated manual tasks using shell scripts, improving efficiency in application testing.
- Collaborated with multiple stakeholders through development and production support.
- Installed Nexus generation COAX servers, supporting the transition of business functions and ensuring smooth operations.
- Worked closely with teams in leading and guiding on industry best practices and technological advancements.
- Focused on continuous process improvement and implementing data-driven strategies to optimize performance.
Education
M.B.A - Human Resource Management
Bachelor of Science - Information Technology
Skills
- Database technologies: SQL, PL/SQL, NoSQL
- BPM tools: Pega
- Operating systems: Unix/Linux
- Oracle (12c & 19c), Sybase
- Testing tools: Selenium, JIRA
- Version control systems: Git, Bitbucket
- Cloud services: AWS DevOps
- Scripting languages: VBA, Python, Unix Shell
- Monitoring tools: Splunk, Observe
- Incident management, Log analysis, Technical documentation
- Regulatory compliance
Accomplishments
- Awarded 'Star of the Month' award for good service delivery and driving many E2E design issues effectively.
- Awarded for clearing Operational War Gaming in British Telecom.
- Team envisioned and successfully completed the application transition directly from the Client British Telecom, CITI global markets and American Insurance Group(AIG).
- Achieved Q3 excellence award in CBA-Breakthrough outcome award as part of Single Single Case Management team.
Certification
- Pega Certified System Architect
- AWS Certified Cloud Practitioner
- ITIL V3
- Six Sigma Yellow Belt
Languages
English
Tamil
Timeline
Senior Site Reliability Engineer
Commonwealth Bank of Australia
12.2021 - Current
Tech Lead
HCL Australia Services Pty Ltd
10.2018 - 12.2021
Senior Business Analyst
HCL Technologies Ltd
02.2015 - 10.2018
Senior Technical Engineer
HCL Technologies Ltd
12.2014 - 01.2015
Test Lead
HCL Technologies Ltd
12.2012 - 11.2014
Member Technical Staff
HCL Technologies Ltd
09.2007 - 11.2012
Bachelor of Science - Information Technology
M.B.A - Human Resource Management
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