Summary
Overview
Work History
Education
Skills
Timeline
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Shaayal Chand

Pimpama,Queensland

Summary

Organized and dedicated Administrative Assistant with keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent and team environments.

Overview

9
9
years of professional experience

Work History

PASSPORT CUSTOMER SERVICE AND SUPPORT OFFICER

Randstad
02.2023 - Current
  • Keeping optimal quality levels to prevent critical errors and support team performance targets.
  • Preserving customer confidence and protecting operations by keeping information confidential
  • Entering numerical data into databases with speed and accuracy using 10-key pad
  • Communicating with supervisors and colleagues to process data quickly and resolve discrepancies
  • Assisted development and implementation of new workflow procedures
  • Participating in team meetings and training sessions to stay informed about updates and changes

CUSTOMER SERVICE REPRESENTATIVE

Kmart
10.2020 - 04.2023
  • Greeted customers professionally and courteously to cultivate welcoming atmosphere while making safety top priority
  • Responded quickly to emergency situations to assess and deflect issues
  • Maintained current knowledge of store promotions and highlighted sales to customers
  • Offered advice and assistance to customers, paying attention to special needs or wants
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels

ADMINISTRATIVE CLERK

Harvey Norman
04.2022 - 08.2022
  • Answered multi-line phone system and transferred callers to appropriate department or staff member
  • Created and updated physical records and digital files to maintain current, accurate, and compliant documentation
  • Evaluated financial records to detect errors and discrepancies
  • Reviewed vendor invoices for appropriate documentation and validity prior to payment
  • Participated in team meetings and training sessions to stay informed about product updates and changes
  • Experience with systems including: SAP, Cashbooks Online, POS, Microsoft Office Suite

CUSTOMER SERVICE OFFICER

Concentrix
04.2021 - 01.2022
  • Coordinated solutions for high volume of customer inquiries per day (50+) per while meeting and exceeding performance quotas
  • Participated in team meetings and training sessions to stay informed about updates and changes
  • Preserved customer confidence and protecting operations by keeping information confidential
  • Updated account information to maintain customer records
  • Promoted available services to customers during calls

NURSING ASSISTANT

First Choice Care Nursing Agency
06.2019 - 07.2020
  • Updated patient charts with data such as medications to keep records current and support accurate treatments
  • Demonstrated team-oriented outcomes, prioritised workloads, in accordance with priority levels, efficiency and productivity, enhancing team collaboration
  • Remained calm during high-stress, critical situations, demonstrating sustained focus and problem-solving
  • Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor

ADMINISTRATIVE ASSISTANT

Direct Worldwide Logistics Pty Ltd
07.2014 - 08.2017
  • Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy
  • Managed filing system, entered data and completed other clerical tasks
  • Liaised between clients and vendors and maintained effective lines of communication
  • Preserving customer confidence and protecting operations by keeping information confidential
  • Experience with systems including: CargoWise, OneStop, ICS, Microsoft Office Suite

Education

Certificate IV Accounting And Bookkeeping

TAFE Queensland
Brisbane, QLD
06.2024

QLD Driver's Licence

Department of Transport And Main Roads
Queensland
2018

Queensland Certificate of Education (QCE)

Mansfield State High School
Mansfield, QLD
11.2016

Skills

  • Active Listening
  • Flexible and Adaptable
  • Attention to Detail
  • Time Management
  • Continuous Improvement
  • Records Management Systems
  • Quality Assurance
  • Data Entry
  • Accuracy and Efficiency
  • Maintains Confidentiality
  • Filing and Data Archiving
  • Spreadsheet Management

Timeline

PASSPORT CUSTOMER SERVICE AND SUPPORT OFFICER

Randstad
02.2023 - Current

ADMINISTRATIVE CLERK

Harvey Norman
04.2022 - 08.2022

CUSTOMER SERVICE OFFICER

Concentrix
04.2021 - 01.2022

CUSTOMER SERVICE REPRESENTATIVE

Kmart
10.2020 - 04.2023

NURSING ASSISTANT

First Choice Care Nursing Agency
06.2019 - 07.2020

ADMINISTRATIVE ASSISTANT

Direct Worldwide Logistics Pty Ltd
07.2014 - 08.2017

Certificate IV Accounting And Bookkeeping

TAFE Queensland

QLD Driver's Licence

Department of Transport And Main Roads

Queensland Certificate of Education (QCE)

Mansfield State High School

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Shaayal Chand