SHABANA DAGLEISH
Australia
Summary
Experienced professional with strong leadership, communication, and organizational skills, proficient in streamlining operations and enhancing team performance. Proven ability to mentor and develop teams, improving service quality and efficiency. Seeking to leverage expertise in a new role to drive team success and contribute to organizational growth.
Overview
6
6
years of professional experience
Work History
Lifestyle facilitator for memory support unit
Kewarra aged care
10.2024 - 04.2025
- Coordinated daily activities and engagement programs for residents, enhancing overall quality of life and promoting social interaction.
- Assisted in the development and implementation of personalized care plans, ensuring alignment with individual resident needs and preferences.
- Maintained accurate documentation of resident interactions and care outcomes using electronic health record systems to support compliance with regulatory standards.
- Adapted quickly to changing environments while remaining flexible under pressure.
- Created an inviting atmosphere that fostered learning, growth, and development.
- Developed and implemented creative strategies to engage participants in meaningful activities.
- Conducted research on various topics related to lifestyle facilitation practices.
- Maintained accurate records of participant attendance and outcomes.
- Utilized excellent communication skills to build relationships with clients, families, and colleagues.
- Encouraged positive behavior change through effective reinforcement techniques.
- Successfully organized and facilitated recreational activities for a variety of populations.
- Provided individualized guidance to participants in order to help them reach their goals.
- Adhered to organizational policies, procedures, standards, and guidelines at all times.
- Assessed the needs of individuals in order to create individualized lifestyle plans.
- Established effective communication channels between staff members to promote team collaboration.
Assistant in nursing
Regis Aged care
11.2023 - 02.2025
- Assisted in the implementation of individualized care plans, ensuring alignment with residents’ health and personal needs.
- Monitored vital signs and reported changes in health status to nursing staff, facilitating timely interventions and care adjustments.
- Administered medications under the supervision of licensed nurses, adhering strictly to safety protocols and medication administration standards.
- Supported daily living activities for residents, promoting independence and dignity while ensuring a safe environment through adherence to infection control procedures.
- Participated in training and mentoring new staff on best practices for resident care, enhancing team performance and service quality within the facility.
- Engaged residents in recreational activities designed to improve mental well-being and social interaction, contributing to overall community engagement initiatives.
- Assisted patients with personal hygiene tasks, such as bathing and dressing, while maintaining respect for patient privacy and dignity.
- Delivered direct care to patients, assisting with bathing, feeding, and grooming tasks.
- Completed daily documentation and charts regarding patient care and input reports into practice databases.
- Prepared residents for meals and assisted with feeding.
- Provided quality care to elderly patients in a long-term care facility setting.
- Provided emotional support and companionship to residents during times of distress.
- Utilized PPE appropriately and followed patient safety and infection control guidelines.
- Helped maintain a positive environment by providing encouragement and support to residents.
- Utilized safe lifting techniques to transfer patients from bed to wheelchair or other mobility devices.
- Assessed patient needs and reported any changes in condition to appropriate staff members promptly.
- Answered call lights to provide emergency treatment and assistance to patients.
- Observed changes in patient status and response and immediately communicated concerns to nursing staff.
- Exhibited compassionate attitude towards all patients regardless of age or disability level.
- Responded quickly in emergency situations using appropriate interventions.
- Documented and reported observations of patient behavior, complaints or physical symptoms to nurses.
Community Support Worker
Right at home
Townsville, Qld
05.2020 - 09.2023
- Provided direct support to individuals with disabilities by implementing personalized care plans and assisting with daily living activities.
- Facilitated group sessions that promoted social skills development and fostered community integration for participants.
- Collaborated with multidisciplinary teams to assess client needs, ensuring the delivery of appropriate resources and services.
- Documented client progress and maintained accurate records in compliance with regulatory standards and organizational policies.
- Assisted clients in accessing community resources, including healthcare, employment services, and recreational activities to enhance their quality of life.
- Trained new staff on best practices for client engagement and adherence to safety protocols within service delivery settings.
- Demonstrated excellent organizational skills by accurately documenting client progress and interactions.
- Assisted clients in developing independent living skills such as budgeting, grocery shopping, meal planning and preparation.
- Facilitated group activities and individual sessions to foster personal growth and development.
- Monitored medication compliance and reported any changes in behavior or symptoms.
- Supported clients through crisis situations utilizing de-escalation techniques.
- Provided compassionate, empathetic care to individuals with mental health issues.
- Transported or accompanied clients to appointments for service or interviews.
Homeless shelter support worker
Uniting care
Townsville, QLD
02.2022 - 09.2023
- Provided emotional support to clients during difficult times or crisis situations.
- Provided compassionate care and support to individuals with physical disabilities, mental health issues and learning difficulties.
- Assisted clients in developing daily living skills such as budgeting, cooking and cleaning.
- Supported clients in accessing community resources and leisure activities.
- Utilised effective communication strategies to build relationships with clients.
- Monitored changes in client’s physical or psychological condition and reported any concerns promptly.
- Maintained accurate records of client progress including observations, assessments and reviews.
- Administered medication as prescribed by healthcare professionals in accordance with policy and procedures.
- Assisted clients in accessing community resource services.
- Developed individual case plan with goals, objectives, and activities to meet client needs.
- Carried out risk assessments to ensure the safety of clients at all times.
- Encouraged client independence through goal setting and problem solving techniques.
- Assisted clients in completing forms for services and benefits.
- Organised transport for medical appointments and other activities as required.
- Recognized factors causing reaction or changes in a client’s condition or behavior.
- Facilitated group activities designed to enhance social interaction, self-esteem and confidence building skills.
- Built respectful and trusting relationships with clients.
- Followed strict data confidentiality rules to keep client information secure.
- Remained calm and poised in emergency and crisis situations.
- Documented emergency incidents or rule non-compliance.
- Recognized crisis situations, assessing potential danger to clients and other individuals.
Lifestyle Assistant
Infinate Aged Care
Cairns, Queensland
07.2025 - Current
- Developed and implemented engaging lifestyle programs for residents, enhancing overall well-being and social interaction.
- Coordinated daily activities and events, ensuring alignment with resident preferences and care plans.
- Facilitated communication between residents, families, and staff to address concerns and improve satisfaction.
- Evaluated program effectiveness through resident feedback, making adjustments to optimize participation rates.
- Collaborated with interdisciplinary teams to integrate therapeutic activities into individual care plans.
- Built strong relationships with clients, fostering trust and loyalty through excellent communication skills and consistent followups.
- Maintained strict confidentiality standards when handling sensitive client information, ensuring privacy and trustworthiness.
- Developed customized wellness plans to improve clients'' overall health and wellbeing.
- Evaluated client feedback regularly allowing adjustments made accordingly hence resulting in better service offerings.
- Maintained detailed records of client progress, using data-driven insights to adjust strategies as needed for optimal results.
- Facilitated open communication channels with clients, creating an environment of trust and transparency.
- Implemented time management techniques to effectively allocate resources across diverse tasks while meeting deadlines consistently.
- Conducted thorough research on various lifestyle trends, ensuring up-to-date knowledge for informed decision-making and advice.
- Managed multiple projects simultaneously while maintaining exceptional attention to detail and organization.
- Collaborated with other professionals, such as fitness trainers or nutritionists, to create comprehensive wellness plans tailored to clients'' needs.
- Provided top-notch customer service by promptly responding to inquiries, addressing concerns, and offering solutions that met client expectations.
- Enhanced client satisfaction by providing personalized lifestyle recommendations based on individual preferences and goals.
- Boosted client motivation by setting achievable goals and celebrating milestones in their personal development journey.
- Enhanced the company''s reputation through positive word-of-mouth referrals from satisfied clients, contributing to business growth over time.
- Identified areas of improvement in daily operations by conducting regular audits of processes followed which eventually lead to higher productivity levels.
- Stayed current on industry developments through regular professional development activities, including conferences and seminars attended periodically throughout the year.
- Documented behaviors, treatments and non-compliance issues.
- Encouraged clients to set and achieve reasonable goals on weekly basis.
Education
Cert 3 - community services
Tafe
07.2018
Cert 4 - community services
Tafe
07.2014
Skills
- Nursing skills
- Computer skills
- Time management skills
- Organisational skills
- Team leader skills
- Communication skills
ADDITIONAL INFORMATION - PROFILE
Compassionate and skilled personal support and nursing assistant with expertise in daily living support and providing end-of-life care. Proficient in safe lifting and transferring techniques, and adept at utilizing adaptive devices for mobility assistance. Possess documentation abilities, clear communication, and demonstrated ability to work effectively in a team. Exceptional at responding to behaviors of concern and maintaining high standards of service.
Timeline
Lifestyle Assistant
Infinate Aged Care
07.2025 - Current
Lifestyle facilitator for memory support unit
Kewarra aged care
10.2024 - 04.2025
Assistant in nursing
Regis Aged care
11.2023 - 02.2025
Homeless shelter support worker
Uniting care
02.2022 - 09.2023
Community Support Worker
Right at home
05.2020 - 09.2023
Cert 3 - community services
Tafe
Cert 4 - community services
Tafe