Shabaz

• Operations Management
  1. Oversaw daily operations, managing 25 drivers and 10 warehouse employees.
  2. Developed efficient routes to ensure timely deliveries while minimizing costs.
  3. Collaborated with area managers to evaluate needs and optimize operational plans.
  4. Scheduled employee shifts, balancing customer traffic demands with staff strengths.
  5. Tracked employee attendance and punctuality, addressing repeat problems to prevent long-term issues.
• Leadership and Team Development
  1. Provided direction and guidance to internal teams to achieve performance targets.
  2. Observed employee strengths and implemented mentoring programs to address weaknesses.
  3. Assisted in recruiting, hiring, and training team members, building a strong, cohesive team.
  4. Recruited, hired, and trained initial personnel, establishing key internal functions for a new organization.
  5. Trained and guided team members to maintain high productivity and performance metrics.
• Employee Engagement and Retention
  1. Implemented innovative programs to boost employee loyalty and reduce turnover.
  2. Handled problematic customers and clients to support lower-level employees and maintain exceptional customer service.
• Logistics and Problem Solving
  1. Served as a backup driver, gaining extensive knowledge of Sydney’s logistics landscape.
  2. Implemented troubleshooting, root cause analysis, and issue resolution to improve operations.

Leadership and Team Management
1. Promoted due to outstanding performance and leadership skills.
2. Managed workflows and conducted performance evaluations for team members.
3. Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Operational Efficiency and Safety
1. Maintained a safe work environment through employee training programs and enforcement of safety procedures.
2. Conducted regular reviews of operations to identify and implement areas for improvement.

• Delivery and Logistics
  1. Delivered products to various locations across Sydney, ensuring on-time deliveries and customer satisfaction.
  2. Coordinated efficient routes using GPS and navigation tools to avoid delays and optimize schedules.
  3. Followed all traffic laws, safety regulations, and proper protocols while loading, unloading, and operating vehicles.
  4. Completed routine pre- and post-trip vehicle inspections to assess maintenance needs and ensure safety.
  5. Drove safely in various weather and road conditions, minimizing risks and maintaining an accident-free record.
• Customer Relations
  1. Built strong relationships with café and restaurant owners through reliable and friendly service.
  2. Maintained a professional demeanor during deliveries, upholding the company’s reputation.
  3. Obtained customer signatures upon delivery and ensured goods were in excellent condition.
  4. Generated repeat business and referrals by providing exceptional service.
• Vehicle Maintenance and Safety
  1. Cleaned and maintained delivery vehicles, inspecting for damage after each shift.
  2. Identified maintenance needs and handled regular vehicle upkeep to ensure reliability.

• Provided excellent customer service while handling customer inquiries and issues