Shabaz Hussain SYED
Springvale,VIC
Summary
Resourceful Accounts Payable Officer known for excellent account management and time management skills. Expert in Xero use and ledger verification with great customer service skills. Meticulous and enterprising worker dedicated to excellence.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Accounts Officer
Minaret College
03.2023 - 03.2024
- Input vendor payments and updated accounts to reflect new balances.
- Ensured timely vendor payments by managing invoice processing and expense tracking systems.
- Reduced discrepancies in financial statements through meticulous data entry and record-keeping practices.
- Enhanced financial reporting efficiency with thorough account reconciliations and analysis.
- Maintained accurate financial records, contributing to company growth by enabling informed decisionmaking.
- Collaborated with purchasing department to reconcile vendor invoices and facilitate payments.
- Recorded deposits, reconciled monthly bank accounts and tracked expenses.
- Managed and responded to correspondence and inquiries from customers and vendors.
Customer Care Representative
Serco Global Services
02.2021 - 02.2023
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed high call volume with exceptional professionalism and efficiency.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Assisted call-in customers with questions and orders.
- Built rapport with customers through active listening and empathetic responses, fostering positive relationships.
- Maintained a high level of product knowledge to provide accurate information and support to customers.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Navigated multiple computer systems and applications to find information.
- Streamlined call response times for improved customer experience through effective communication techniques.
- Utilized CRM systems to accurately track customer interactions and update account information.
- Logged call information and solutions provided into internal database.
Customer Service Cashier
Coles Express
07.2017 - 03.2020
- Maintained clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Counted money in drawers at beginning and end of each shift.
- Developed and managed relationships with customers to increase customer loyalty.
- Answered product questions using knowledge of sales and store promotions.
Bookkeeper
Dr Reddys Laboratories CTO 2
02.2010 - 08.2012
- Maintained and processed invoices, deposits, and money logs.
- Managed accounts payable and receivable activities, maintaining vendor relationships and positive cash flow.
- Handled payroll processing for employees, ensuring timely payment and adherence to tax regulations.
- Monitored incoming payments from clients, ensuring prompt application of funds against outstanding invoices.
- Prepared monthly bank reconciliations to ensure accurate representation of company''s financial position.
- Reconciled and corrected issues with financial records.
- Posted daily receipts and payments in accordance with corporate protocols.
Education
Master of Commerce - Business Management
Charles Sturt University
Melbourne, VIC02.2016
Bachelor of Commerce - ACCOUNTING
ACHARYA NAGARJUNA UNIVERSITY
HYDERBABD 06.2011
Skills
- Bank Reconciliation
- Invoice Processing
- Bookkeeping
- Internal Auditing
- Accounts receivable and payable
- Data Entry
- Vendor Relationship Management
Affiliations
- ASSOCIATE MEMBER OF INSTITUTE OF PUBLIC ACCOUNTANTS, AUSTRALIA
Certification
- Advance certification in XERO
- CERITIFACTION IN MS OFFICE
Additional Information
Fully qualified Accountant Seeking for a good opparutinity in Accounting Industry
Timeline
Accounts Officer
Minaret College
03.2023 - 03.2024
Customer Care Representative
Serco Global Services
02.2021 - 02.2023
Customer Service Cashier
Coles Express
07.2017 - 03.2020
Bookkeeper
Dr Reddys Laboratories CTO 2
02.2010 - 08.2012
Master of Commerce - Business Management
Charles Sturt University
Bachelor of Commerce - ACCOUNTING
ACHARYA NAGARJUNA UNIVERSITY
- Advance certification in XERO
- CERITIFACTION IN MS OFFICE
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