Shabbiruddin Mohammed
Homebush,NSW
Summary
Seasoned Customer Service Supervisor with unmatched customer service record and successful strategic development. Develops strong working relationships with teams to boost performance and meet objectives.
- Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
- Dedicated professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Event Security and Customer Service Supervisor
ACES Group
12.2016 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Consulted with outside parties to resolve discrepancies and create expert solutions.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Responded proactively and positively to rapid change.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Education
Master of Business - Accounting
Polytechnic Institute Australia
Sydney, NSWSkills
- Customer Service
- Workflow Schedules
- Special Assignments
- Microsoft Office
- Staff Assignments and Supervision
- Talent Allocation
- Professional Phone Etiquette
Certification
- PUAWER006B Lead an emergency control organization.
- PUAWER005B Operate as part of an emergency control organization.
- HLTAID003 PROVIDE FIRST AID.
- HLTAID002 PROVIDE BASIC EMERGENCY LIFE SUPPORT.
HLTAID001 PROVIDE CARDIOPULMONARY RESUSCITATION. - SITXFSA001 Use hygienic practices for food safety.
- SITHFAB005 Prepare and serve espresso coffee.
- PUAWER004B Respond to workplace emergencies.
- RIICOM201D Communicate in the workplace.
- RIIWHS201D Work safely and follow WHS policies and procedures.
Languages
English
Native or Bilingual
Urdu
Native or Bilingual
Telugu
Native or Bilingual
Hindi
Native or Bilingual
Timeline
Event Security and Customer Service Supervisor
ACES Group
12.2016 - Current
Master of Business - Accounting
Polytechnic Institute Australia
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