Shabeer Thodi
Geelong
Summary
A Motivated, driven Business Development, Customer Service, Hospitality and Office Administration professional looking for an opportunity to join a leading marketing organization in Melbourne. Positive, energetic, focused and eager to further grow and develop existing business skills. Presently looking to join an organization that provides opportunities for hard workers and over achievers.
Overview
8
8
years of professional experience
Work History
Duty Manager
Deep Blue Hotel & Hot Springs
12.2022 - 01.2024
- Handled emergency situations calmly and professionally, prioritizing guest safety at all times.
- Reduced guest complaints by ensuring strict adherence to hotel policies and procedures.
- Increased room occupancy rates by implementing effective marketing strategies and promotions.
- Maintained high standards of cleanliness throughout the property, conducting regular inspections to ensure compliance with health and safety regulations.
Motel manager
Edinburgh Motel
12.2020 - 12.2022
- Managed daily operations for better customer service and increased revenue.
- Coordinated events held at the motel facility, ensuring seamless execution of special occasions that met clients'' expectations.
- Improved guest satisfaction by implementing efficient check-in and check-out procedures.
- Handled guest complaints efficiently, resolving issues quickly to maintain satisfaction levels consistently high.
Receptionist
Punthill Apartment
07.2018 - 12.2020
- Welcoming guests and checking their details against their bookings
- Allocating guests their rooms and providing keys
- Answering phones from prospective customers and guests, taking messages and delivering them
- Welcome guests upon their arrival and assign rooms
- Provide information about our hotel, available rooms, rates and amenities
- Respond to clients’ complaints in a timely and professional manner
- Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
- Duties and responsibilities
Motel manager
Safari Motel
12.2015 - 04.2018
- Managing the reception which includes attending the phone calls, emails, replaying face to face queries and online booking and processing the payment.
- Collecting payments and maintaining records of budgets, funds, and expenses.
- Welcoming guests at check-in, giving the proper instructions if they are using our 24-hour self-check-in systems
- Managing and the ordering of the linen, and the other amenities to the motel
- Stripping, washing, drying and ironing and folding of the towels and pillow cases
- Staff roaster, hiring, recruiting and monitoring the house keeping staffs
- Arrange the rooms and beds based on customer demand
- General maintenance and repairing, gardening, and overall cleaning inspections of the Motel
- Prepare the timesheet and pay slips of the housekeeping staff.
- Reviewing customer satisfaction May provide guests with local tourism information
- Prepare key marketing decisions to attract new customers to the Motel.
- Monitoring employee performance and conducting regular evaluations to help improve customer service.
- Welcoming and registering guests once they arrive.
- Resolving issues regarding hotel services, amenities, and policies.
- Organizing activities and assigning responsibilities to employees to ensure productivity.
- Creating and applying a marketing strategy to promote the hotel’s services and amenities.
- Coordinating with external parties, including suppliers, travel agencies, and conference planners.
- Evaluating hotel performance and ensuring compliance with health and safety rules.
- Partaking in financial activities, including establishing room rates, setting budgets, and assigning funds to departments.
Education
Diploma - Hospitality and Cookery
Acumen education
Melbourne, Victoria01.2020
Postgraduate Diploma - International Studies
International Pacific College
01.2016
Honors - Business Management
University of Trinity Saint David
01.2012
Skills
- Customer service
- Customer service expertise
- Organizational time strategies
- Employee onboarding
- Commitment to integrity
- Meticulous attention to specifics
- Effective customer communication
References
Available on request
Timeline
Duty Manager
Deep Blue Hotel & Hot Springs
12.2022 - 01.2024
Motel manager
Edinburgh Motel
12.2020 - 12.2022
Receptionist
Punthill Apartment
07.2018 - 12.2020
Motel manager
Safari Motel
12.2015 - 04.2018
Postgraduate Diploma - International Studies
International Pacific College
Honors - Business Management
University of Trinity Saint David
Diploma - Hospitality and Cookery
Acumen education
Similar Profiles
Barbara ScottBarbara Scott
Commis Chef at Okororie Hot Springs HotelCommis Chef at Okororie Hot Springs Hotel
Martha N WanganaMartha N Wangana
Waitress at Blue Springs HotelWaitress at Blue Springs Hotel
PETER CALVINSPETER CALVINS
Cleaner at Blue Springs HotelCleaner at Blue Springs Hotel
Dylan SargentDylan Sargent
Customer Service, Sales, and Retention at Energy LocalsCustomer Service, Sales, and Retention at Energy Locals
Pasavet ThongthaiPasavet Thongthai
Chef at Hommali Bangkok CuisineChef at Hommali Bangkok Cuisine