Shabnam Jafari
Melbourne,VIC
Summary
Given my age (16), it might seem unusual that I have worked in various places, but I consider it a privilege to be involved with three family businesses (Afghan Kebab House, Afghan Supermarket and AFG Fruit & Veg Shop) and to assist them as needed. I wanted to gain experience beyond my comfort zone, which led me to work at Roxy Kebabs Mill Park. While I value the experience and the great team there, I am now looking for opportunities outside of family businesses and the food and hospitality sector.
Overview
2
2
years of professional experience
Work History
Cashier
Afg Fruit & Veg Market
2023.11 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Restocked and organized merchandise in front lanes.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Assisted in recruiting, hiring and training of team members.
- Increased customer satisfaction by providing fresh and high-quality produce daily.
Waitress
Roxy Kebab Restaurant&Cafe Mill Park
2023.01 - Current
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
- Answered customers' questions, recommended items, and recorded order information.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
Cashier
Afghan Kebab House Lalor
2022.09 - 2023.03
- Greeted customers entering the store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Packed deliveries
- Helped in the kitchen if needed
- Maintained a clean and welcoming dining environment, ensuring a positive guest experience.
- Supported chefs in food preparation tasks such as chopping ingredients, peeling vegetables, and marinating meats.
Education
No Degree -
Mill Park Secondary Collage
Mill Park, VICSkills
- Customer Service
- Staff Training
- Refund handling
- Patience and Empathy
- Cash Handling
- Time management skills
- Cleaning and sanitizing
- Cash Register Operation
- Product restocking
- Order Accuracy
Languages
Persian
Native or Bilingual
Timeline
Cashier
Afg Fruit & Veg Market
2023.11 - Current
Waitress
Roxy Kebab Restaurant&Cafe Mill Park
2023.01 - Current
Cashier
Afghan Kebab House Lalor
2022.09 - 2023.03
No Degree -
Mill Park Secondary Collage
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