Shabnam Louie
Schofields,NSW
Summary
Precise Office Administrator with almost 5 years of experience.
Experienced in using Kronos, Skedulo, and Deputy software to manage the daily schedules for up to 200 personnel. Exceptional team leader and analytical problem solver with solid skills in organizing work, coordinating supplies and managing records. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
5
5
years of professional experience
Work History
Scheduling Coordinator
Unisson Disability
10.2022 - Current
- Managed daily scheduling conflicts to reduce operational backlogs and support full shift coverage.
- Proactively identified scheduling issues and developed quick solutions to promote efficiency and profitability.
- Communicated scheduling changes to staff members, implementing proof-of-receipt to reduce errors.
- Created and allocated shifts with Prosim and Skedulo software.
- Developed strong working relationships with management and executive team through effective scheduling and communication skills.
- Developed and maintained enterprise-wide master schedule to promote organizational efficiency.
- Knowledge of National Disability Insurance Scheme (NDIS)
- Implemented time-blocking and schedule notifications to optimize time management.
- Worked with manager and supervisor to plan and coordinate production schedules.
- Managed workforce planning requirements, including roster changes, and leave and absence planning to ensure effective coverage of all shifts to client needs and service delivery targets.
- Completed bi-weekly payroll for 50 employees
Workforce Compliance Officer
Achieve
02.2021 - 10.2022
- Identified, investigated, and documented compliance violations and recommended corrective measures.
- Responded to 200 employees inquiries regarding compliance regulations and procedures.
- Developed and maintained compliance database, tracking all compliance activities and documents.
- Assisted with internal and external audits to confirm compliance with applicable laws and regulations.
- Maintained up-to-date knowledge of current and emerging compliance regulations.
- Reviewed, revised, and updated compliance policies and procedures to confirm continual compliance with applicable laws.
- Monitored and assessed compliance risks associated with operational processes and procedures.
- Review and update organizational policies and procedures to align with NDIS regulations.
- Keep up-to-date with changes in NDIS legislation, guidelines, and practices and recommend necessary adjustments to policies and procedures.
- Ensured information in the rostering system was accurate and up to date at all times.
Site Coordinator
Clinical Labs Pathology
07.2019 - 02.2021
- Supervised crew of over 200 employees on multiple COVID collection centres across NSW.
- Coordinated site investigations, documented issues, and escalated to executive teams.
- Accurately documented all onsite issue using Extramile for Covid sites.
- Scheduled staff and volunteers to cover all necessary duties during planned events.
- Ensured Personal Protective Equipment (PPE) and COVID-19 supplies are well stocked and maintained for site/programs as needed.
- Established and maintained effective communication with staff, physicians and community organizations to promote high-quality patient care.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
- Collaborated with store manager to maintain daily operations.
- Implemented strategies to establish or improve a safe and healthy Workplace according to Work, Health and Safety (WHS).
- Accurately entered shifts and changed into Deputy software and spreadsheets as required.
Store Manager
RSEA Safety
01.2019 - 07.2019
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed over 10 employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point-of-sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Scheduled employees for shifts by using Kronos software.
- Reported issues to higher management with great detail.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Reduced operational risks while organizing data to forecast performance trends.
- Trained new employees on proper protocols and customer service standards.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Assisted with hiring, training and mentoring new staff members.
- Approved regular payroll submissions for employees.
Education
No Degree - Certificate of Training And Assessment
Forsythes Training
Pennant Hills, NSW03.2023
Associate of Arts - Fashion Design
Tafe NSW
Ultimo, NSW05.2017
Bachelor of Arts - Fashion Design
University of Science And Culture
Iran02.2012
Skills
- Executive Management Support
- Time Management
- Scheduling Software such as Kronos, Deputy, Prosim, and Skedulo
- Conflict Management
- Scheduling Participants
- Strategic Thinking
- Team Management
- Effective Scheduling
- Microsoft Office
- Scheduling Processes
- Client Support
- Invoice and Inventory
- Service Quality Standards
- Create Problem-Solving
- Human Resources
Reference
Rekha Desai (SCHEDULING MANAGER)
rekhadesai@unisson.org.au
0424 365 995
SHANE ARVID (Application and Compliance/ Rostering Manager)
shane.arvid@gmail.com
0402 367 223
BRENDON VAGG (OPERATION MANAGER)
brendonvagg@icloud.com
0418 614 151
Timeline
Scheduling Coordinator
Unisson Disability
10.2022 - Current
Workforce Compliance Officer
Achieve
02.2021 - 10.2022
Site Coordinator
Clinical Labs Pathology
07.2019 - 02.2021
Store Manager
RSEA Safety
01.2019 - 07.2019
No Degree - Certificate of Training And Assessment
Forsythes Training
Associate of Arts - Fashion Design
Tafe NSW
Bachelor of Arts - Fashion Design
University of Science And Culture
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