Shabnam Namdar
Cranbourne North,Victoria
Summary
Reliable and detail-oriented professional with over 13 years of experience in healthcare administration and recent experience in the Australian Public Service (APS) through the NDIS. Demonstrates strong skills in case management, interpreting legislation, and applying government policy in sensitive and compliance-driven environments. Known for effective communication, empathy, and professionalism when supporting diverse clients. Brings a solid foundation in medical knowledge, administrative processes, and customer service, with a focus on contributing to structured, team-oriented workplaces.
Overview
26
26
years of professional experience
Work History
Access and Eligibility Reassessment Assessor
NDIS
Victoria - Dandenong
11.2024 - Current
- Assessed applications for NDIS access and eligibility reassessments by reviewing medical evidence and supporting documentation in line with legislative guidelines.
- Collaborated with internal teams to clarify complex cases and ensure consistent, transparent decision-making.
- Communicated clearly and professionally with participants, families, and authorised representatives via phone and written correspondence.
- Contributed to a team environment by sharing knowledge and supporting colleagues in navigating complex case scenarios.
- Demonstrated discretion, empathy, and fairness in handling sensitive and confidential participant information.
- Developed proficiency in interpreting disability-related documentation and applying structured decision-making frameworks.
Medical Receptionist
IPN - LYNBROOK VILLAGE MEDICAL CENTRE
04.2016 - 11.2024
- Provide exceptional and professional customer service for medical centre patients
- Respond to customer enquiries, organise bookings and liaise with medical team
- Update patient accounts involving confidential personal and financial information
- Remain empathetic and calm to support patients in distress during emergencies.
- Perform basic administration duties including copying, faxing, scanning, and operate multi-line phone system.
Director
FAMILY 'KIOSK CLOTHES' BUSINESS
01.2011 - 01.2014
- Manage all aspects of business operation including sales, finance, and marketing
- Utilise sales/upselling strategies to increase revenue and acquire new customers
- Responsible for cash handling, till reconciliation, and preparing monthly forecasts
- Foster effective business relationships with suppliers and relevant stakeholders.
Medical Receptionist
IPN - CHANDLER ROAD MEDICAL CLINIC
01.2000 - 01.2004
- Responsible for maintaining accurate banking, A/R, A/P, and debt collection
- Collaborate efficiently with private insurance companies to resolve billing issues
- Perform basic administration duties including copying, faxing, scanning, and filing
- Accountable for sterilisation of surgical instruments and maintaining supply levels.
Medical Receptionist
STUD ROAD MEDICAL CENTRE
01.1999 - 01.2000
- Manage reception area, greet visitors, respond to enquiries via phone
- Liaise with patients, schedule appointments, and operate multi-line phone system
- Perform ECGs on patients and assist Doctors with minor surgeries.
Education
Certificate III - Office Administration
Chisholm TAFE
01.1999
Year 12 Completion -
Chandler Secondary College
01.1998
Skills
- Medical Knowledge
- Customer Service
- Communication
- Leadership
- Time Management
- Problem Solving
- Multi-Tasking Ability
- Technical Skills
- Phone/Email
- Sales Trained
- Deadline-Oriented
- Administration
References
Aseem Khatri
Team Leader
National Disability Insurance Scheme (NDIS)
Phone: 0499 822 797
Kirandeep Kaur
Practice Manager
Lynbrook Village Medical Centre
Phone: (03) 9798 0855
Timeline
Access and Eligibility Reassessment Assessor
NDIS
11.2024 - Current
Medical Receptionist
IPN - LYNBROOK VILLAGE MEDICAL CENTRE
04.2016 - 11.2024
Director
FAMILY 'KIOSK CLOTHES' BUSINESS
01.2011 - 01.2014
Medical Receptionist
IPN - CHANDLER ROAD MEDICAL CLINIC
01.2000 - 01.2004
Medical Receptionist
STUD ROAD MEDICAL CENTRE
01.1999 - 01.2000
Certificate III - Office Administration
Chisholm TAFE
Year 12 Completion -
Chandler Secondary College